9677 results found
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Purchase Indian Local Numbers.
Purchase Indian Local numbers.
Currently, RingCentral only offers Toll-free Indian numbers. It would be great to also have an option to configure India DID ranges to RingCentral platform.
2 votes -
Click to dial from Subject line of email
Current Situation:
In the RingCentral Windows app integrated with Microsoft Outlook, users can right-click a phone number in the body of an email to initiate a call using the softphone.
This feature is highly appreciated as it allows users to call clients directly from their signature phone numbers without additional steps.Problem:
The ability to right-click and dial is not available for phone numbers in the subject line of emails.
Frequently, phone numbers are included in the subject line rather than the body, forcing users to manually copy and paste the number into the RingCentral app's dial pad, which is…1 vote -
Call forwarding should be limited to user only.
Call forwarding on a user extension should not carry over on a call queue they are a member of.
1 vote -
Poly Trio 8800 to support firmware version 7.2.8.0031 or higher
We are trying to upgrade the firmware version of Poly Trio 8800 to 7.2.8.0031, but it keeps on reverting to 7.2.4 since the phones are assisted provisioned.
1 vote -
be able to buy extra credit, sms bundle per user
Some times a user needs more text messages, but I don´t want to buy the bundle for all the users, I want to be able to buy per users
1 vote -
Marked as safe
Marked as safe text message using this app
1 vote -
Remove agent's visibility that their calls are being monitored in HUD
Agents are seeing in HUD that their calls are being monitored. We request to have the option to hide or remove agent's visibility that they are being monitored as it defeats the purpose of call monitoring.
1 vote -
Feature Request : Have option to Use the Primary number of the extension as the Contact Phone number
Feature Request : Have option to Use the Primary number of the extension as the Contact Phone number
Details : At the moment the contact phone on the user details is not allowing the Primary number of the extension to be its Contact Phone number. Every time it is saved it will say number not valid
Current behavior : when saving the primary number as contact phone it gets error Please use a Valid number
Brand : BT Business
1 vote -
maximum caller wait time in queue
Want to have a feature to set the maximum caller wait time in queue for 5 seconds only because it is taking too long for the caller to be routed to voicemail.
5 votes -
Ability to use RingCentral for click to SMS
Need the ability to launch the RingCentral desktop app when you click on phone numbers in websites and supported applications.
7 votes -
Do not show the name of the user who answered a call from the queue
Wanna have option to not show the name of the user who answered a call from the queue on the app.
1 vote -
SMS Logs on CharterEnt with RingCentral
It will be helpful if the customer are able to view SMS logs on their CharterEnt(Spectrum) with RingCentral account
1 vote -
Custom Rule for Internal Transfer
The customer is requesting a custom rule for internal transfer calls. They would like this rule to bypass the call forwarding settings currently configured in the user extension for internal calls.
1 vote -
Remove SMS Icon in Mobile App
SMS is disabled for our organization, it would be ideal if the icon could disappear as well
4 votes -
Disable Conference PIN
The customer wants to be able to disable or remove the PIN/passcode when using their conference line.
6 votes -
Validate Rules for User accounts
I am not happy with the new UI and before the UI changed for Users for Call Handling and Custom Rules it looked the same as Call Queues and had the option for "Validate Rules" to make sure that no rules were conflicting. I did testing and found that there was no way of telling if the rules were conflicting and it just allowed the rule to be turned on without any type of warning.This NEEDS to be re-implemented into the system because now it is not telling my 13+ warehouse managers if there is a conflicting rule when they're…
27 votes -
Global Holiday Setting
This would allow users to enable a system wide setting for all IVR,'s and call queues to put them in a holiday mode rather than doing it individually
6 votes -
Move Extension number to the right side of the phone display
Transfer Extension Number to the different display of the deskphone
1 vote -
Toll-free Number as Caller ID for Outbound Faxes
When sending out faxes, the caller ID shows as (631) 676-1623. It should show the Toll-free number as the caller ID as this confuses the recipient of the fax.
1 vote -
presence keys template for Polycom phones
ability to create template for presence keys for Polycom phones
16 votes
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