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  1. Facility to convert unassigned phones to hot desk phones in bulk would save lots of time in all deployments that are inclusive of such devices as the flow to do so is roughly 30-60 seconds per device and is very monotonous. With hundreds or thousands of phones this is very inefficient.

    Would suggest something akin to the Bulk Device Replacement.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. "Ring when extensions I am monitoring receive incoming calls" only works when the monitored user receives a direct call (i.e., their extension is used). I would like to use this feature when a monitored user answers a call from the queue.

    3 votes

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    New  ·  0 comments  ·  HUD & Presence  ·  Admin →
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  3. To have the option to enable or disable two factor authentication for desktop app and mobile app

    3 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  4. We have a customer who is requesting access to past recordings for a user who only recently had call recording enabled. They are wondering if there's any way to retrieve these recordings for their business purposes.

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  5. Allow all users to use texting system with the company phone number. This idea is useful because clients can send a text directly to the person how is responsible for that request.

    21 votes

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  6. Kindly allow RingCentral App Admin to disable the option for the user to change the Caller ID from the RingCentral App. There's currently an option to disable the outbound caller ID from the Admin Portal. However, this only pertain when a user is using a Deskphone and RC Phone App.

    8 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  7. When a user turns on their DND status, it should reflect the DND or busy status (red) on the sidecar. Currently, the only way to know if someone has DND on is by calling them and being sent to voicemail. It would be great if they would be displayed as unavailable instead, which would save you a phone call and precious seconds spent on it.

    6 votes

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    1 comment  ·  Other  ·  Admin →
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  8. For RingCentral to add Nationwide calling to 310xxx numbers for Canada only. In the province of Quebec in Canada, there are a lot of services, like the police, public service, or companies that use these phone numbers. These numbers are always the same format ex: 310-XXXX

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  9. Extend ATA support to credit card processing devices. When asking about porting these devices over to RingCentral, I was informed they should be replaced with units that use Ethernet instead of telephone. Being able to port them as is by using an ATA adapter would have been preferred.

    2 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  10. We have a situation where we may need to leave a call on hold for 12 hours during a shift however the current timeout is 5 minutes before it disconnects, correct?

    Can you please increase the timeout for holds (and call parks) both public and private to 12 hours for ALL USERS - completely system-wide ? We do not want call on hold or parked to ever time out. Thank you.
    Resolution

    3 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. AUTOMATIC DOWNLOAD OF CALL RECORDING with number and email address

    5 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  12. Would like to have a user extension use the same/single number in a call queue. clients would like to call and text the same/single number

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  13. The feature of making a reminder for a chat message is great. It's better than how I used to do it before by marking a chat as unread. However, I do not pay much attention to the Reminders tab icon with the orange dot. It is not that noticeable. I would like Reminders to remind me in a more active way like the notification to join an RCV meeting that is about to start. And I also wish for it to have an option to either dismiss or snooze the notification just like the Outlook calendar event notification. I hope…

    1 vote

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    New  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
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  14. Wants to know how many calls got transferred from their answering service number (external number) which is set to forward their calls after their working hours.

    5 votes

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  15. A request has been given to have a separate shortcut for RingCentral dial pad so the whole application doesn't need to be pulled up every time customer needs to make a call.

    6 votes

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    0 comments  ·  Application  ·  Admin →
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  16. We encounter a problem where our main extension isn't following the correct call forwarding that was set up on the user extension. Tech rep fixed the issue by recreating the extension itself. The issue is when the newly created extension doesn't have the SMS content that we originally had on the corrupted extension and I found out that there's no way to transfer the SMS from one corrupted extension to the new recreated one other than manually forwarding it. We are a business that uses SMS all the time, a Feature where I can migrate my current Inbox from the…

    5 votes

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    1 comment  ·  SMS/Text  ·  Admin →
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  17. The customer would like not to put the current call on hold while there is a second incoming call via the mobile app. They would like to still hear the current call to inform them of the second incoming call before getting put on hold. This occurs on the mobile app via iOS.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  18. Hello Angela I need to set a custom recording to notify callers that the call is being recorded in both French and English depending on the caller's language choice. I have purchased a phone number to link it to the English menu but it doesn't give me the option of the call recording except for the main site

    1 vote

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  19. 1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  20. Message only extension capability to have Email-to-Fax and
    Fax transmission Result notification

    Current behavior: Message only extension does not have email-to-fax since it is designed for inbound, therefore fax transmission result is not also available.

    Desired behavior:
    1. To be able allow message only extension to add email to send email-to-fax
    2. To be able to include feature of Fax transmission result notification in message only extension.

    Reason of request:
    - cx needs faxes consolidated into message only extension (instead of adding a user extension)
    - cx wanted to send fax (outbound) using message only extension
    - cx wanted to…

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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