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9677 results found

  1. Hi TeamPlease have a feature for CNAM to work on mobile carrier

    38 votes

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    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  2. Customer is requesting for an option to hide/minimize HUD screen while doing the monitoring.

    7 votes

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    0 comments  ·  Other  ·  Admin →
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  3. 1) when will there be a desktop app interface for Call Queues? (not web)2) when will texting be enabled for Call Queues?

    17 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  4. I would like to request a new feature for read-only access to all settings and configurations.

    12 votes

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  5. A request has been submitted asking if there is option for a separate recording option for inbound and outbound calls, where it's automatic for inbound and on-demand for outbound

    5 votes

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  6. Distinguish voicemail received on deskphone for users that have shared voicemails (co-recipient) of other extensions.

    1 vote

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  7. To receive Email Alerts When users place the call on hold for 30 seconds on a Daily basis

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  8. The client wanted to have a whisper feature on call queues. This whisper can tell the employees the details of the incoming call example what issue or from what IVR option.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  9. Allow SSH access to Mitel IP phones/

    1 vote

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  10. Customer is requesting for the IVR system to read back the numbers by itself and not convert it to an alphabet. For example, 9-0-9. It should be read by IVR as "nine-zero-nine" not "nine-O-nine".

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  11. The RC Deployment Tool should be a completely separate entity and not tied to any one version of the RC Desktop App. There is a new 'tool' released with each new RC App release.
    This tool is supposed to help the administrators by letting the RC App update itself automatically. However, the FAQ states that the Deployment Tool should also be updated once a quarter which again requires admin attention and defeats much of the purpose of the tool. Especially since that's about how often we were updating the RC app anyway!
    The tool should be its own entity and…

    1 vote

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    New  ·  1 comment  ·  Application  ·  Admin →
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  12. If we can have an interruption audio feature available on user's extension where in an audio prompt played in specific intervals while caller waits on the line to be answered by the next person.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. 1 vote

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  14. Summary

    This feature request addresses the issue where email to fax fails for email addresses assigned to multiple extensions. The current system is unable to identify the correct outbox for the email, causing the email to fax process to fail.

    Current Issue

    When an email address is assigned to multiple extensions, the email to fax feature does not function correctly. The system cannot determine which extension's outbox should process the fax, resulting in a failure of the email to fax operation. This limitation affects users who share a common email address for multiple extensions, leading to inefficiencies and frustration.

    Proposed…

    3 votes

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    0 comments  ·  Fax  ·  Admin →
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  15. In response to the high demand from partners who require special group messaging functionalities, certain carriers have already acknowledged their efforts toward finding a resolution and receiving group SMS from T-mobile numbers are one of them.

    13 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  16. This is to prevent group toxicity within working hours & promote productivity on the floor.

    11 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  17. This feature was present in previous versions but is missing in the current release. In my job, I juggle 9+ windows on 3 screens, and the call window often gets lost behind others during calls. Keeping it on top ensures easy access while multitasking.

    14 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  18. On the fax transmission result email, "View this message on your RingCentral App", when you click the hyper link, it's not taking me to the message but just a download page for the RingCentral app even if I have it downloaded or the web version is open on the browser.

    It would be best if it would actually route me to the fax I sent.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  19. I am trying to figure out if it is possible to change the default settings for a user without having to apply a template. For example, I want all new users outbound called id settings to be set to their device number. Is this possible without having to apply a template? Like changing the default setting for that role or something similar?

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. 2 votes

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    1 comment  ·  Fax  ·  Admin →
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