11252 results found
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Performance report Missed call
We consulted technical support about pulling up a report in analytics portal for missed calls we are advised to pull up the report in performance report yes we can view the report however there is no option in the performance report > calls to pull up only the missed calls we need to download the report before we can run a query in excel to only show the missed calls, It would be nice and helpful if we can pull up this reporting right off the analytics> performance reports > calls
7 votes -
Global HUD updates to users
The ability to globally update the HUD for all users. Currently, when adding new hires, though the global directory is updated, the HUD is not. To add a new hire, we have to walk around and instruct employees how to add someone, do it for them, or they don't receive an update. The process is manual, and would ideally be something that could be automated, by adding the new hire to a department or group.
16 votes -
fax forward
For fax forward, It will be very helpful and a needed feature to include original fax send ing party information in the banner/ribbon. For example, fax is received from 'A' to us('B'), we ('B') forward the fax to 'C'. How can 'C' only get info about original sender/'A''s on the banner/ribbon?
1 vote -
For fax forward, It is very helpful and a needed feature to include original fax sending party information in the banner/ribbon
For fax forward, It is very helpful and a needed feature to include original fax send ing party information in the banner/ribbon. For example, fax is received from 'A' to us('B'), we ('B') forward the fax to 'C'. How can 'C' only get info about original sender/'A''s on the banner/ribbon?
1 vote -
Ability to set up all users in bulk for Ring Central App to Outlook
Customer wants to have the ability to configure RingCentral with Outlook 2016 for all users in the organization, 1000 plus Users (All Users)
1 vote -
Disable Caller ID Name on User Level
Please make it so that we can disable or set the Caller ID Name blank for each user extension.
The only setting that we have right now is to make it blank account-wide and we just want it for certain users without creating multi-sites.2 votes -
Auto Download Received Fax
Implement an option for automatic daily downloads of received faxes.
6 votes -
Set a Background Image on the Desk Phones through Admin Portal
Need to have an option on the Admin Portal to upload a custom image for desk phone background rather than setting it up manually through actual phone settings or phone web interface.
13 votes -
show the number on the call history screen
Is there any chance to show the number on the call history screen as well? That would be such a huge quality of life upgrade. It would save me from having to click on the caller details screen every time.
3 votes -
Display Contact Telephone Number In the SMS Inbox
In the SMS inbox, When you are sending texts to a contact, the telephone number should be displayed under the contact name. Currently only the Name is displayed.
3 votes -
Restore deleted fax messages
Ability to restore all deleted fax messages
22 votes -
download bulk images within a folder
Within a folder I should be able to select the images tab and select multiple images for simultaneous download.
1 vote -
delay connecting the call
Ability to change the seconds of the call while it connect to a user
2 votes -
Outage/ Maintenance Notification on RingCentral Application
Customer wants to be notified on the RingCentral application when there's an outage/ maintenance or wants to see the website https://status.ringcentral.com/ on the application.
2 votes -
Custom cover page to show recipient fax number
When using a custom cover page it should show the recipient fax number.
16 votes -
Auto-Disable iPhone Integrated Calling for RingCentral App upon Uninstallation
Request Summary:
This feature request proposes an enhancement to the RingCentral mobile app on iOS that would automatically disable the iPhone integrated calling feature when the app is uninstalled. This change aims to prevent continued call notifications from appearing in the iPhone's native call logs after the app has been removed. Currently, users must manually disable this feature after uninstalling the app, which may not be intuitive or known to all users.Business Impact:
Improved User Experience: Users will no longer receive unexpected call notifications in the native call logs after uninstalling the app.
Reduced Support Requests: This automatic process…4 votes -
Custom Teams to Ringcentral presence sync
It would be great if we could customise how the sync presence between Microsoft teams and Ringcentral works. At the moment you are locked into a state whereby anything other than 'Do Not Disturb' in Microsoft teams still allows incoming calls to reach your extension number in Ringcentral. I believe it would be nice to customise how the different states in Teams change the states in Ringcentral. For example, setting it so that a busy state in Microsoft teams also changes the Ringcentral state to 'do not disturb'.
7 votes -
Custom role
Customer would like to have a feature to remove or restrict certain users from messaging or creating a team message within the RingCentral App. This feature is available before but they need to have the feature back as it would be essential to the organization.
3 votes -
Receive SMS notification from the Receiving Number if it is inactive, or disabled for SMS
Whenever the customer do an auto reply, auto send via SMS to different numbers , they want to have the ability to identify or get a notification if the receiving number is an invalid number, either landlines that cannot receive messages, or if messaging to those numbers are not allowed or provisioned by their carrier. They should not get an error that says "Message cannot be sent".
2 votes -
Block External Calls, Allow Internal Calls in bulk option for numbers instead of manually
We have a single user that is getting hit with a ton of spam calls. We've tried to block robocalls, calls from pay phones, and calls without a caller ID. They added their number to the Do Not Call list, but are still getting too many calls. They would like to block all external calls, but allow any internal calls. The Habegger account has hundreds of numbers. I'm looking for a way to accomplish this without manually adding numbers to a trusted list. Is this possible?
5 votes
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