10982 results found
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All history or logs in contacts
The customer wants all SMS logs and history to be displayed when they click on a contact in their RingCentral app.
1 vote -
Publish Number on Search Engines/Have Visibility Online
Publish Number on Search Engines/Have Visibility Online. RingCentral to manage publishing the company name and number so when searched online, it will have their company name and number.
1 vote -
Limitation with Smartwatches
When customer using Smart watch connect to Android Mobile phone the call routes directly to Smart watch and not on the Mobile phone application.
1 vote -
1 vote
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Ability to Route the Call Back to User Ext Voicemail from IVR Menu
When callers dial the user DID and when he's not able to answer it, call will be forwarded to IVR and one of the key press option is to route the call back to user's voicemail.
2 votes -
Is there a way to enable HD video in the ringcentral app with a registry key or config file for all computers on our network?
Come up with a way to enable HD video in the ringcentral app with a registry key or config file for all computers/users on a network.
2 votes -
ability to make 2 different simultaneous call using 1 direct line
Customer is looking forward to use 1 direct line to make 2 separate phone calls simultaneously
2 votes -
Admin Portal User Activation without Email Dependency
In many organizational settings, particularly those with shared resources such as common area phones or generic departmental extensions, there exists a need to activate users on the RingCentral platform without necessarily tying them to a specific email address. Currently, the activation process within the RingCentral Admin Portal requires an active email address to proceed, posing challenges for scenarios where users do not have dedicated email accounts associated with their RingCentral profiles. As a result, customers are required to engage RingCentral support to request force activation, which can be time-consuming and inefficient.
Feature Proposal:
To address this limitation and provide greater…13 votes -
Disable call park notification on desk phone
It would be helpful if there is a way to disable call park notification on desk phone, users find it annoying
11 votes -
Ability to edit received faxes to add time and date the fax is received.
When someone sent a fax without time and date, you should have the ability to edit it and add time and date accordingly.
3 votes -
profile picture to SMS
We want to set a profile picture for our SMS so that when we send and receive the SMS, they will see our profile/logo.
7 votes -
Download sms campaigns
The customer would like to be capable of downloading their SMS campaigns.
3 votes -
linked accounts caller ID
For LINKED ACCOUNTS
Users should have the ability to set their CALLER ID to their COMPANY NAME when dialing INTERNAL CALL
Company name should also be part of their contact information in Corporate Directory1 vote -
per
privacy settings for Performance Reports to private, public, and shared, similar to what is available in BA.
1 vote -
Call pick up notifications
Customer would like to have a feature other form of notification whenever there is a call to pick up. For example every 20 secs there will be a message that there is a call needs to be pick up
1 vote -
feature where an announcement will be played advising the pending bill of the caller before it will route to an IVR, when dialing the main
A feature where an announcement will be played advising the pending bill of the caller before it will route to an IVR where they have an option to press a key for payment or proceed to the call.
1 vote -
Gifs in messaging
I would love to see gifs available in messaging.
1 vote -
Ability to disable incoming call ring when on a current call
We have set the members of our call queue Maximum concurrent calls per agent to 5 the feature works however, when if the user is getting a second call on the call queue the user can hear the ring from his headset to his app, we contacted support we were advised to go to settings> Audio> Ringtone and notification volume and also we were advised to disable the settings on the Presence "Ring my phone when any user I am monitoring rings" but this did not work for us, it would be helpful if there is an option we can…
1 vote -
disable external call forwarding for everyone
We've been thinking about a new policy that could help boost our company's security. The idea is to disable call forwarding to external numbers. This could be a great way to keep our confidential information safe and make our internal communications even smoother.
We'd love to hear your thoughts on this! If you have any ideas or concerns about this potential change, please don't hesitate to reach out to our friendly IT support team. Your input is super valuable and will play a big role in our final decision.
2 votes -
Private key for wireshark to analyze pcap files
We need a way to determine if there is an issue within our network. Do you have a tool that we can install, and you can ingest pcap files for analysis? We have about 20 GB of call data captured over the past couple of weeks we need help analyzing. We are unable to analyze the data ourselves because it is encrypted.
2 votes
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