13289 results found
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Ability to change color of FAVORITES, DIRECT MESSAGES and TEAMS folders
Right now it's possible to change the color of custom folders you create in the app.
Please make it possible to also edit the color of the default folders FAVORITES, DIRECT MESSAGES, TEAMS.1 vote -
Shared External Contacts Limits
Please increase the Setup limited of 50,000 contacts at one time for Shared External Contacts Limits and have some other options aside from automatically deleting the previous uploaded Shared External Contacts.
2 votes -
Phone setup only to call extension to extension. No outside calling while using a desk phone
Is there a way to have the phone setup only to call extension to extension? No outside calling while using a desk phone?
2 votes -
Automated Task Creation & Daily Summary from Call Transcripts
Description:
We request the ability to automatically generate actionable tasks in the RingCentral app based on the task summaries identified in call transcripts.Use Case:
Currently, RingCentral transcribes and summarises calls, often including follow-up actions. However, converting these summaries into actual tasks within the app requires manual effort, which is time-consuming and can lead to missed follow-ups — especially on days with high call volume.Requested Features:
Automatic Task Creation
Automatically convert identified task summaries from call transcripts into tasks within the RingCentral app.
Tasks should be linked to the corresponding call/transcript for context.
Daily Call Summary Thread
Generate a…
2 votes -
default voicemail greeting for user extension
option to edit the default voicemail greeting for user extension
5 votes -
Fax Confirmation Document
A formatted, formal PDF document (not the email confirmation) that can be generated anytime by the sender in their RingCentral app (do not need to have admin access) and details including:
- heading that this is a fax confirmation
- fax date & time (in respective time zone)
- sender name & organization
- sender phone# & fax#
- recipient name & company
- recipient phone# & fax #
- subject of fax (new field added to outgoing fax)
- status of fax transmission - delivered or failed, reason for failed if did not go through, if not all the pages went through, etc.
- # of total pages…
1 vote -
Centralized team fax# with access to fax history & other actions
For teams that have a shared workflow - faxes can be sent from the team fax# instead of their individual fax #s, add a "subject" field to outgoing faxes, and everyone who has sending permissions to that fax# can see a dashboard that displays the full live history of faxes sent from that fax# with permissions to view - including date/time, from who, to who, subject, transmission status, copy of document faxed - generate a fax confirmation document, refax if fax failed or needed to be resent, etc. Admin (leader of team/dept manager) having more editing permissions & auditing -…
2 votes -
Bring back the feature to allow the standalone window for phone calls in the RingCentral app to be disabled or enabled
There used to be a feature to turn on the standalone window feature:
Click Settings in the navigation bar.
Click Phone in the left pane.
Under General, turn on the Use standalone window for phone calls toggle.If you want the keypad window to always stay in the foreground of the app, click Manage to the left of the toggle, then check the box next to Always keep phone call window in front.
Note: If checked, you can’t move your keypad to a separate area on your screen.
Click Save.Now, the feature is missing, and we would like it…
3 votes -
Let each individual user create their own default private status settings.
Each user should be able to create their own default status settings.
2 votes -
Assign a co-host before the meeting starts
Have an option to assign a co-host before the meeting starts, just in case the main host is unable to join the meeting.
3 votes -
Number Movement from Number Storage to Number Inventory
Ability to move Numbers from the Number Storage to Number Inventory without the need for a Temporary Number.
3 votes -
Bulk upload of Hold Music
Bulk upload of Hold Music to all users who need to use such hold music
9 votes -
Continue using the the RC desktop phone app
Since we only use RingCentral for phone calls, it would be beneficial if we could continue using the old phone app.
9 votes -
Expansion modules on W76P
Please advise the import of the expansion module configuration in phone settings?
and if we add a handset do we need to change expansion module (and if we have 5 where to select 5?)
1 vote -
Keep "Available" status even when signed out of the RingCentral App
Please enable the 'Offline Presence' feature for my account/extension so my status can reflect call availability even when I am signed out of the app.
1 vote -
URGENT! Please, to be able to print text message history (including color pictures) using pdf format NOT ON TXT FORMAT AS IT IS AVAILABLE.
Printable message histories with color images are valuable for businesses for practical, legal, operational, and customer-facing reasons.
1 vote -
Ability to generate reports that shows percentage of our outbound calls that are made to mobile carriers vs non mobile carriers
Ability to generate reports that shows percentage of our outbound calls that are made to mobile carriers vs non mobile carriers
1 vote -
add multiple user for a fax account
ability to add multiple user for fax account
9 votes -
Reports by Countries for Inbound and Outbound
The customer would like a report that will show the inbound and outbound calls in the account by countries.
3 votes -
Update call queues by CSV
Requesting a way to update call queues in bulk. A way to upload a CSV that can update existing managers, members, notification settings, and other settings.
A lot of the call queues require different settings, so a template wouldn't work.
An import/export option would be nice to review all current settings and to apply new ones across all call queues.1 vote
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