10982 results found

1. Looking for an option/feature for the mobile app to be set to only ring (turn on notification) when the user is in a particular location.

   Looking for an option/feature for the mobile app to be set to only ring (turn on notification) when the user is in a particular location.

   2 votes

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2. Feature to track if the user presses *9 to stop the recording.

   Customer need a feature for them to know if the user pressed *9 to stop the recording.

   2 votes

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3. keep online status for mobile app

   We have users who use only the mobile app.
   On the mobile app you are online only if the app is active.
   Is there any way to force online status even if the app is running on the background

   15 votes

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4. Custom Teams to Ringcentral presence sync

   It would be great if we could customise how the sync presence between Microsoft teams and Ringcentral works. At the moment you are locked into a state whereby anything other than 'Do Not Disturb' in Microsoft teams still allows incoming calls to reach your extension number in Ringcentral. I believe it would be nice to customise how the different states in Teams change the states in Ringcentral. For example, setting it so that a busy state in Microsoft teams also changes the Ringcentral state to 'do not disturb'.

   6 votes

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   New  ·  2 comments  ·  HUD & Presence  ·  Delete…  ·  Admin →
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5. Apply key template without overriding presence keys

   Currently when you apply a key template this overwrites any custom presence keys we have applied for the users. We would like to apply a key template without overriding existing presence keys.

   8 votes

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   3 comments  ·  Hardware  ·  Delete…  ·  Admin →
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6. Download Guest User list on RingCentral App

   Admin would like to have an option to download the list of Guest Users that was added to their environment. Also to have a visibility on who added the guest.

   3 votes

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7. Feature Request : Have option to adjust Off Hook Timeout for Cisco ATA devices

   Feature Request : Have option to adjust Off Hook Timeout for Cisco ATA devices

   Details : currently no option to adjust the timer when the phone connected to the ATA device is off hook causing it to timeout after 20 sec we need to have the option to adjust and customize the timer to allow longer or shorter time when idle

   Current behavior : off hook times out after a few seconds it being idle

   Brand : BT Business

   4 votes

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8. Warn and cold transfer for T54W

   It seems odd that there has to be a specific manner in which a transfer is done for the external caller ID to follow the transfer. Logic would suggest that when you push the transfer button, the caller ID data will go with the transfer being at "warm" (speak with the receiving party before transferring) transfer or a "cold" (just transferring without speaking to the receiving party) transfer. Having to use the "##" option to transfer, which was not identified in any documentation that I could find to be the way to transfer, is greatly inconvenient. Upon learning about the "##" manner of transfer, it was told to me that this manner is for "cold" transfers.

   As I have mentioned, the vast majority of calls being transferred in our organization are calls that first go to the receptionist and then are transferred to the appropriate person. The receptionist used the transfer button on the T54W device, but the external caller ID data never followed the transfer (warm or cold). When I told the receptionist about the "##" manner to transfer (only available for "cold" transfers), the external caller ID data followed. The difficulty with this is that "warm" transfers are preferred, that way if the receiving person answers the transfer and speaks to the receptionist but identifies that they cannot take the call at that moment, they can let the receptionist know to send them to voicemail.

   Having used various analog phone systems throughout the years, both making and receiving transfer calls, it is surprising that the RC transfer feature doesn't seem to have the capabilities that its predecessor had. Caller ID data doesn't follow the transfer unless done in a specific, non-traditional manner, warm transfers cannot be "rescinded" (connected but declined by the receiving person to have the call put through - the transferring party takes the call back to either assist or offer voice mail), and the transfer feature on the desk phone device is rendered unnecessary because to transfer with the caller's ID data the non-traditional "##" cold transfer manner has to be used.

   I appreciate the continued dialogue about this and hope that there can be a resolution to the issue that maximizes the efficiency of both the RC system and the desktop phone device (in our case, the Yealink T54W).

   It seems odd that there has to be a specific manner in which a transfer is done for the external caller ID to follow the transfer. Logic would suggest that when you push the transfer button, the caller ID data will go with the transfer being at "warm" (speak with the receiving party before transferring) transfer or a "cold" (just transferring without speaking to the receiving party) transfer. Having to use the "##" option to transfer, which was not identified in any documentation that I could find to be the way to transfer, is greatly inconvenient. Upon learning about the… more

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9. iMessages to work on RC app

   Unable to receive SMS sent from iMessages to the RingCentral app.

   15 votes

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   2 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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10. Geo Routing for Toll Free Number

    When we were under Nextiva we set up geo-routing for the TFN phone number for Sales. if a person called from the southeast US, it would route to Georgia Sales, if the call from the Midwest, it would route to East Chicago. Everywhere else would route to South Plainfield.

    5 votes

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11. Call and Text Icons to External Contacts from Call History

    From RC App, when I go to Phone > Calls to check the call history, I want the Call and Text icons to be available. When I hover over my cursor to my External Contacts from Call History, it only shows Message and Video even if they don't use RingCentral App.

    When viewing the phone app and communicating with someone who doesn't have RingCentral, users want the ability to communicate directly (call or text) instead of being notified to encourage contacts to become RingCentral users.

    In the Voicemail, if someone just called and left a message. I would like to call or text them back with as few clicks as possible.

    From RC App, when I go to Phone > Calls to check the call history, I want the Call and Text icons to be available. When I hover over my cursor to my External Contacts from Call History, it only shows Message and Video even if they don't use RingCentral App.

    When viewing the phone app and communicating with someone who doesn't have RingCentral, users want the ability to communicate directly (call or text) instead of being notified to encourage contacts to become RingCentral users.

    In the Voicemail, if someone just called and left a message. I would like to… more

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    4 votes

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12. Silent Install of RingCentral app. via Intunes

    Intunes is limited to mobile only, and silent install via intunes is not available. It would be great if silent installation via intunes will be available as it is more easy to execute to the other devices.

    20 votes

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13. group pickup feature code for phones that do not have blf keys eg basic handsets and cordless devices.

    group pickup feature code for phones that do not have blf keys eg. basic handsets and cordless devices.

    3 votes

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14. Ability to add missed calls in performance report

    Ability to add missed calls in performance report and subscription report.

    3 votes

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15. Email notifications for direct messages, even if there is activity in the app

    I would like to continue receiving email notifications for direct messages, even if there is activity in the app, as long as the message hasn't been seen or opened within 15 minutes. In that case, the email notification should be sent after the 15-minute window has passed.

    1 vote

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16. Download Users list with their team and admin's name

    To be able to download Users list that includes the name of their team and admin

    1 vote

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17. Program the Polycom VVX 450 to automatically enter the PIN for me

    It would be helpful if there's a program where the Polycom VVX 450 would be programmed to have the pin be automatically be entered when calling someone

    1 vote

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18. Customizing Message Tab on RingCentral App

    The messaging tab usually doesn't show the messages right away with the older versions of the RingCentral app. Is there a way to use that interface by choice? No previews of messages unless selected,

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19. admin to change profile picture

    Resetting Profile Picture/Avatar as Administrator

    As an administrator of RingCentral in our environment, we regularly have new users who are assigned an existing RingCentral account that belonged to an old employee, because it is much easier than deleting/re-creating for every termination or new user.

    In some instances, the old employee will have set their profile picture, and there is seemingly no way for us to reset this without logging into their RingCentral account (or having them do it themselves).

    I have done research, and couldn't find a way to reset a user's picture from the Admin/Service portal. Is there any way to do this, or possibly any plans to implement this as a feature? I imagine this would be helpful to many administrators of the system.

    Resetting Profile Picture/Avatar as Administrator

    As an administrator of RingCentral in our environment, we regularly have new users who are assigned an existing RingCentral account that belonged to an old employee, because it is much easier than deleting/re-creating for every termination or new user.

    In some instances, the old employee will have set their profile picture, and there is seemingly no way for us to reset this without logging into their RingCentral account (or having them do it themselves).

    I have done research, and couldn't find a way to reset a user's picture from the Admin/Service portal. Is there any… more

    6 votes

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20. Specific Error Message on Fax

    Customer would like for our system to specify the error when not being able to send a fax.

    3 votes

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