13289 results found
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Specific caller ID on custom rule
Currently, there is no option to enter a caller ID(e.g. Airbnb) when creating a custom rule. We can only enter the callers' phone numbers or contacts from the address book.
Using a specific caller ID helps us filter calls, especially when multiple numbers share the same caller ID.1 vote -
Exclude Email Signature from Email-to-Fax
When sending faxes via email, the email signature is being included, which adds extra pages.
Is there a way to exclude the signature? If not, please consider this a feature request.
0 votes -
Request to Support Favorites for CSV-Imported Contacts with "RingCentral (Default)" Source
The customer is uploading external contacts to the directory via a CSV file by setting the source column as "RingCentral (Default)" and wants to add these contacts to their favorites, which is currently not possible.
Request: Enable users to mark contacts as Favorites when the contact source is set to "RingCentral (Default)" via CSV import. Currently, even if the source in the CSV is set correctly, these contacts appear in the app as "Shared Directory", which prevents users from favoriting them. This behavior differs from when a customer manually adds a contact directly in the app—they can set the source…
7 votes -
Notification which lets you know that an individual you are tracking on messaging turned to Green status.
Notification which lets you know that an individual you are tracking on messaging turned to Green status. This will improve your chances of catching the person when they are available.
1 vote -
The serial number of a third-party device should be visible when using Manual provisioning.
The customer is requesting an option to manually add the serial number of a third-party phone on the Admin Portal page when using Manual provisioning.
5 votes -
Allow "Firearms" related businesses with TCR
Customer is requesting to reconsider "Firearms" or any businesses that might be considered disallowed content for TCR registration
4 votes -
Provide the date in message/call list.
When I look at my list of calls or voicemails in the list view on the left of each respective tab on the phone page, it only shows the date of the call. I have to go into details to see the time. I would like to see the time in the list view.
1 vote -
My caller ID offices in Alphabetical Order
I have over 100 clients DID#'s in my outgoing My Caller ID list and they are currently in order by the DID# and I would like them to be in Alphabetical order by office name so it is quicker to run down the list to find the office name to make the outgoing call. This feature would save so much time for my department. We do not memorize all the DID#'s to know them and find them in the list so if we have them in order by name it would be the most helpful.
1 vote -
Request for Super Admin–Managed Microsoft 365 Contacts Synchronization
The customer would like an additional setting that allows a Super Admin to centrally sync Microsoft 365 contacts to each user’s extension, without requiring individual users to perform the sync themselves.
1 vote -
Give the super admin the option to set limitation for a user extension to access specific user extensions for analytics, call logs and SMS l
Give the super admin the option to set limitation for a user extension to access specific user extensions for analytics, call logs and SMS logs.
1 vote -
Will adjust the caller ID for the number we dialed
Our phone number's caller ID will be the same as local number for the number that called or dialed
1 vote -
Turn-off the ability to create contacts for users
turn -off the ability to make own contacts
1 vote -
“Busy/Away”
Add a separate status for “Away from Desk” or “Busy” instead of simply altering between “Available” and “Do Not Disturb”.
1 vote -
Disable Intercom Barge in Bulk
Partners are looking for an option to Disable Intercom Barge feature in the Admin Portal. Although, said feature can be disabled accessing the GUI of the devices, it poses an issue if the customer has multiple deskphones that needs to disable the mentioned feature. It would be a lot helpful and quicker if there is an option to Disable Intercom Barge in the Admin Portal.
1 vote -
Allow custom fields for calls (Tagging/Documenting)
The customer would like to customize their call recordings for documentation/organization purposes. For example, they would like a text field where they can label the call and recording according to their claim, so they can easily document and tag them.
This is very helpful for tracking and simplifying tasks and provides efficiency.
6 votes -
Fax forwarding for dedicated fax number
We have contacted support confirming if we can forward the faxes send to our dedicated fax number to an external fax that we have, we have informed that there is no way for the fax to be forwarded to an external fax number directly as the dedicated fax number cannot be converted to voice, it would be better if there is a way for us to convert the dedicated fax number to voice so we can facilitated the forwarding to our external fax number
6 votes -
Allow users to add or correct words on the dictionary of AI transcription.
To avoid mis-spelled name and words during the transcription
2 votes -
Voicemails to Follow Device-Level Forwarding
Allow voicemails to be delivered to the last extension a call was connected to, even when call forwarding is set up on the end devices rather than through the RingCentral admin portal.
2 votes -
When a call is received in a simultaneous queue, if a user presses "Reject," the call is re-called 5 seconds later. This happens every time
When a call is received in a simultaneous queue, if a user presses "Reject," the call is re-called 5 seconds later. This happens every time they press "Reject."
The solutions offered by Tech Support are not suitable.
3 votes -
Caller-ID Outbound Telephony for (paired) deskphone
Currently for and end user it is quite cumbersome to change the caller id of the desktphone. Unlike for the desktop app you cannot do this directly in the application and instead need to switch in the preference menu.
This is not a good user experience when you are using especially a paired phone.
Please add another row to allow a user to change the caller id of the deskphone more comfortably for the configured deskphone.
Or automatically adjust the own caller ID in the phone when pairing the phone?
7 votes
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