10983 results found
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Keep app awake
I wanted to suggest a feature enhancement for the RingCentral app. When listening to phone call recordings, the audio stops when the screen goes blank. It would be really helpful if the app could either keep the screen awake or continue playing audio even when the screen turns off.
Thank you for considering this request!
1 vote -
Add ability for users to warm transfer
Desired Behavior: Customer John calls User Suzie -> User Suzie "Conference Calls" with User Bill & Customer John at the same time -> User Suzie hangs up while User Bill and Customer John continue to speak.
There are no available options for this right now.
We are aware of Conference Calls; but that doesn't allow User Suzie to hang up and leave the others chatting.
We are aware of the warm transfer, but that puts the customer on hold while User Suzie and User Bill speak.
3 votes -
Callback feature in IVR system
If a caller is waiting in the call queue, callers should have an option to opt in for SMS/Push to text with the help of Klara Software Integration.
For Example:
"If you want to continue to hold and speak with an agent, press 1. If you want to receive an SMS so an agent will reach out to you, press 2" The caller should receive an SMS based from what they selected from the IVR.1 vote -
Add "Comments" Field to User Details
It would be helpful to add a short note for some user accounts. Things like "on maternity leave until 30 June" or "temporary employee" or "this user has been terminated, but do not delete account pending legal action"
1 vote -
Ability to set a welcome greetings for after hours using User Template
Ability to set a welcome greetings for after hours using User Template
1 vote -
add extension number to main site
We should have a way to add an extension number to the main site. As of now, we only have options to add extension numbers to other sites for multi-site accounts. This would let the other sites transfer/call the main site easier.
1 vote -
Custom role
Customer would like to have a feature to remove or restrict certain users from messaging or creating a team message within the RingCentral App. This feature is available before but they need to have the feature back as it would be essential to the organization.
2 votes -
View rejected/declined calls in the downloaded call logs
A feature in which we can view the rejected/declined calls in the downloaded call logs
2 votes -
Calls for after hours should be block
Callers should not make calls during after hours.
2 votes -
Cost-neutral TAPI driver
Some customers do have older integrations based on TAPI interface.Not having this option is a barrier to step in.
18 votes -
Bulk add of video pro user
we need to add 6000+ users to the account but they will have video pro licenses only.
2 votes -
RingCentral app compatibility with snap dragon elite x (for windows)
Snapdragon is a versatile system-on-chip (SoC) that powers a range of devices, from mobile phones and tablets to laptops and desktops. As of now, it is not listed as one of the recommended hardware's which limit our app to for installation and usage.
2 votes -
DELAY DELIVERY
Make so we can pick time and date to send later. Sense has this, Ring Central should too!
5 votes -
Allow App to Bypass Android DND Settings for Audible Notifications
On iOS, a user can allow the RingCentral app through various Focus modes. If a RingCentral call is received while in a Focus mode, the RingCentral app can still vibrate and audibly ring the device.On Android, a user can allow the RingCentral app through Do Not Disturb. If a RingCentral call is received while in Do Not Disturb, the RingCentral app DOES NOT vibrate or audibly ring the device. An audible notification of a missed call DOES come through while the device is in Do Not Disturb. Please change the Android App behavior to match that of iOS: to override…
17 votes -
Access Voicemail through desk phone similar to miconnect
to have access to all voicemail/bulk access using a desk phone similar to miconnect (Mitel cloud)
3 votes -
Disable External Incoming Calls _ BT Account
Feature Request : Disable External Incoming Calls
Details : Want to be able to disable External callers to be able to dial into a user/direct extension.
Brand : BT Business
4 votes -
Wait Settings configuration to route the calls immediately to overflow members if primary members of the call queue is unavailable
Wait Settings configuration to route the calls immediately to overflow members if primary members of the call queue is unavailable
1 vote -
customize a specific date & time range for hold music
The customer would like to know if there is an option to schedule hold music for a specific date and time for holiday prompt
2 votes -
Able to call monitor all outbound calls of extension users
Able to call monitor all outbound calls of extension users since Admins would like to have a capability to improve their call quality not only inbound but also outbound
2 votes -
Change how new PIN criteria is displayed
I work in IT and have to help users update their PINs, but the criteria field covers the re-enter field and is confusing for the user. If it was below and out of the way, it would be more intuitive to the user for them to confirm their PIN.
2 votes
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