13289 results found
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afficher le total au complet ou avec des pages 1000 contacts minimum
afficher le total au complet ou avec des pages 1000 contacts minimum
1 vote -
Mandatory Set Outbound ID at User Creation
We have several accounts around the world with all accounts having Multi-Site enabled. We have no use for the default account numbers as outbound ID's yet all new accounts get that number as default. It would be great if it was mandatory to set an outbound ID for the new user account when multi-site settings are enabled. This would avoid the default use of the company number which impacts on reporting if the correct outbound ID is forgotten to be set. A drop down list of site numbers for the new user would be ideal.
1 vote -
Allow adding more than 3 accounts to RingCentral app
The current limit for adding multiple accounts to the RingCentral desktop app is 3. This limit should be increased to allow more than 3 accounts.
This will be useful for partners that are working projects for multiple RingCentral customers.
10 votes -
Auto add/delete Users in the Group message
Ability to automatically add/delete the User to a group chat at the time their RC account is created or if deleted they would be removed
5 votes -
Give the user the ability to turn off call queue for each queue when in multiple call queues.
We have users that belong to multiple call queues. There is only one option to turn off the ability to receive calls from a call queue. It kills all calls to all the queues instead of giving a choice. We would like the user to be able to turn off each call queue when not needed.
4 votes -
Assign 2 desk phones with 1 line
Assign 2 desk phones with 1 digital lines on a User extension without adding shared lines to the account.
44 votes -
Ability to Increase Number of Rings to 5 Minutes in User Extension
DETAILED REQUEST:
Currently, RingCentral does not provide the option to extend the number of rings before a call is sent to voicemail or forwarded.Request:
Enable a configurable setting in the IVR, call queues, or user extensions to increase the number of rings up to 5 minutes before routing to the next step (voicemail, call forwarding, or other destinations).
Benefit:
This would give organizations greater flexibility in handling calls, ensuring that calls are not prematurely routed or missed, and supporting use cases where longer ring durations are operationally necessary.1 vote -
Enhanced Visual IVR Workflow Including Destination Logic
Currently, the Visual IVR Editor in RingCentral only supports routing based on IVR keypresses. There is no option to define detailed logic for the destination extensions, such as call queues, user extensions, or conditional routing based on extension attributes.
Request:
Enable advanced workflow capabilities in Visual IVR to allow configuration of destination extension logic, including call queues and individual user extensions.
Maintain the existing keypress routing while adding the ability to define detailed destination behavior.
Benefit:
This would allow organizations to design more complex IVR workflows without requiring additional manual intervention or separate call routing configurations, improving efficiency and reducing…1 vote -
Vanity number for AU account
We need a vanity number for au account, checking in the admin portal option for requesting for a vanity number is not available, please add option for us to request for a vanity number
1 vote -
Current Call Routing and Hunt Group Layout
Is there a way I can get a current diagram or call flow showing the phone setup as it is now?
It should include the current numbers, where they are routing to, the hunt groups, and any other relevant call paths.1 vote -
Share call history in the app to users using the same outbound number
when one agent places an outbound call from the main number, i need all of my agents to see that outbound call in the app
2 votes -
RingCentral Notifications using internal SMTP relay
We request the ability for RingCentral accounts to route all system-generated notifications—including voicemail alerts—through an internal SMTP relay. This feature would allow organizations to manage delivery, security, and compliance internally by bypassing RingCentral’s SMTP servers. Enabling this option would provide greater administrative control and improved email handling flexibility.
2 votes -
Show Original Callers Number in Caller ID when External numbers transfers a call to RingCentral
The ability to show originating Caller ID not just internally but also to external numbers.
5 votes -
AI Transcription
Get DeskPhone AI Transcriptions in the Desktop App Just like the call logs and recordings.
1 vote -
Automation: Adding and Deleting User Extensions
Adding a user/extension automatically with all necessary configuration and provisioning settings.
Deleting a user/extension automatically when no longer needed, ensuring proper cleanup of system records.
1 vote -
Improve Visibility of Action Buttons in ‘All Numbers’ — Remove Hidden Scrollbar in Phone Numbers List
Please omit the scroll bar so there isn’t a hidden button like that. It would make managing numbers in All Numbers much easier.
2 votes -
Load more function in CXone Mpower agent
When searching for a name, the results list is cut off. The 'Load More' option currently looks like a loading animation, so users don't realize they need to click it. Can we change this to a distinct button
2 votes -
Auto-sync the email address update for both contact and notification email
Okta-RingCentral integration - the customer would like to have the ability to auto-sync the email address update for both contact and notification email for each user, not just for the contact email. Manually updating the notification email per user is exhausting.
6 votes -
Allow fingerprint sign-in for the Ring Central mobile app
I want the option to sign into the Ring Central mobile app using the fingerprint sensor on my smartphone.
3 votes -
Custom Role Access Restriction
Requesting the ability to apply custom role-based restrictions that would prevent certain users from deleting specific types of data within their RingCentral account.
Specifically, the customer would like to restrict users—through role permissions—from deleting items such as voicemails, AI-generated notes, chats, messages, and similar communication records. Implementing this level of control would help maintain data integrity, ensure accountability, and align with their internal compliance or record-keeping policies.
3 votes
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