13289 results found
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I WOULD LIKE TO HAVE A DIFFERNT RING TONE TO DISCERN WHICH NUMBER A CUSTOMER HAS DIALED IN ON
I would like to be able to discern which number a customer has dialed in on. If a customer dials my number I would like a different ring tone than when the customer dials in on the general number.
1 vote -
Disabling Fax
Being able to disable incoming faxes to a user. Not all users need or what the faxing ablilty
4 votes -
Creating a new text
Prior to the newest update, when sending a new text, you would type in the number and click 'next' which would bring you to the entire text thread giving you the option to either call or text. This would also allow you to view the entire text thread. With this new update, doing the same function - sending a new text- it now has a pop up to create the text within this pop up window and 'send', NOT giving you the option to click 'next' and take you to the text thread. This is a major inconvenience to day…
12 votes -
send voicemail webhook
[Context] Currently the only option for Voicemails is to have them route to an email address. My company deals in healthcare and as a result voicemails are "sensitive data" which we would like to avoid sending to email inboxes.
Our RingCX agents mostly work out of our CRM software, which is authorized for sensitive data storage.
It would be extremely beneficial to be able to have voicemails / transcripts / AI summaries sent to an HTTP endpoint... so we can direct the data exactly where we need.
2 votes -
Prevent Hot Desk/Common Area Activity Logs (*90, *91) from Appearing in User's Personal Recent Calls
Ensure Personal Call History Excludes System Actions and Shared Device Activity
2 votes -
Keep the "learn more" links updated
Keep the "learn more" links updated. Several of them in the Admin portal go to 404 errors on your support site.
3 votes -
Ability to Bulk upload blocked numbers
We would like to have the ability to bulk upload blocked numbers in the Service Web
12 votes -
Device Orders should be searchable by extension/device.
Device Orders should be searchable by any field that connects them to the user/extension they were ordered for, or the device shipped.
Possiblities:
• Phone number
• Extension
• User name
• Device Serial Number
• Device model
• The site/address
• ’Attention to’ lineRight now, I have to know the date ordered & then manually check each order to find the one I need.
7 votes -
2 votes
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Phone Number Request
Requesting for a new Phone Number for a specific State/City
2 votes -
SMS Company Templates
SMS Company templates not working. We need to have the feature enabled.
2 votes -
Allow Ring Central Mobile app to orient the screen based on phone settings
Give the Ring Central app the ability to orient the screen to your phone settings. It is really annoying when the screen on my phone is tilted to a "landscape" and the app view does not adjust when I orient my phone in a different way.
1 vote -
Integration macOS RingCentral Apple Intelligence
On a macOS device using Siri and Apple Intelligence to make RingCentral phone calls would allow for hands-free calling. This is a value add when making many phone calls a day.
1 vote -
Ability to Disable Peer-to-Peer Messaging in RingCentral Teams
We would like to request an admin-level feature in RingCentral Teams that allows organizations to disable peer-to-peer direct messaging between users. In many operational environments (logistics, dispatch, contractors, frontline teams), users need to receive announcements and communicate only with admins or dispatchers, but should not be able to see or message each other. Currently, once users share a Team or group, peer discovery and direct messaging cannot be restricted, which limits Teams’ usefulness for controlled operations. Adding role-based messaging controls, announcement-only channels, or the ability to block user-to-user DMs would significantly expand RingCentral Teams’ value for businesses that require centralized…
1 vote -
Longer ring time for deskphone/softphone
Phones to ring MUCH longer than standard, up to 5-10 minutes. The current limit is 15 rings (75 seconds). Administering call queues or other workarounds is not scalable across 100s of potential extensions (the use case here is for a public sector healthcare project).
This would not be a good setting for all customers, but having a backend option for "Super long ringing" would be useful!
28 votes -
Support Customizing soft keys on Cisco Phones
Support customizing soft keys using a key template for Cisco 8861.
7 votes -
Feature Request: Display Company Name for Incoming Calls on Multi-Account Setup
I work for a parent company that oversees three separate "child" companies, each operating its own RingCentral account. We have this structure in place for accounting purposes, ensuring that each company is paying for its own phone service.
At times, I am responsible for receiving calls through the RingCentral app across all three accounts. While I have no issues switching between accounts for outgoing calls, I have encountered a challenge with incoming calls. Currently, when I receive a call, I have no way of knowing which company's phone is ringing as the caller ID simply displays "RingCentral Call."
To improve…
8 votes -
Auto assign last four of direct number as extension number
It would be easier to have a feature that allows auto assign of phone number's last 4 digits as extension number.
2 votes -
Light Indicator Notification from Application
We have a customer who would request a feature that provides a light notification on her headset—something she can enable on her computer and use directly with the headset.
2 votes -
Robo Call Hang up feature
One suggestion I have for the Robo-Call issue is for ring central customers / clients to have an option to set up a “Must Dial Operator" or “Must Dial Extension” or anything that requires the caller to dial something to continue or the call hangs up; instead of the robo-call tying up your line and running up a bill because the Robo-caller didn't dial anything. This feature would save your clients a lot of money should the robo-call be terminated due to inaction on the Robo-Callers side.
3 votes
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