10984 results found
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notification size
Notification for call needs to be resizable, or something that can be permanently pinned and out of the way.
The employees at my company get hundreds of calls, to the point that the notification that pops up for their calls, becomes quite invasive to their work. There needs to be a way to shrink it, or pin it as a smaller notification. Maybe even provide multiple size settings to choose from
1 vote -
Have an option to change the number of rings for extension in fixed in order call queue setting
Number of rings before going to next member is fixed. Would like an option of customized amount of rings specifically per member.
3 votes -
voice message management center
To facilitate the use and administration of voice guides, it would be useful to be able to manage the loading, downloading and allocation of messages to different objects from a specific interface. This would enable messages to be updated en masse when there is a change in customer brand or a marketing campaign to be carried out.
3 votes -
Option to Click and Continue on Hold
Option that allows the call queue members can manually click the call waiting and extend the wait time of the customers in the queue or send it to voicemail when no one is available.
2 votes -
The customer is requesting to go about split-tunneling the Ring Central application.
The customer is using a VPN setup to split-tunnel the Ring Central traffic so that they wouldn’t add any latency to the calls being made.
2 votes -
call recording announcement for select users
Play Call Recording Announcement for Outbound Calls for select users.
2 votes -
security scan
Security scan for attached files received from SMS/Team messaging.
It would be great if a security scan is performed to the attachment before making it available to the user.
2 votes -
Real "Hot Desking" - Enable temporary use of any phone hardware by any extension
RC has a frustrating limitation:
When configuring phone hardware, Phone must be set up as EITHER a "User Phone" or a "Common Area Phone".
-The only way "hot desking" login is possible is to configure device as a "Common Area Phone".
-"Hot desking" login by other users is impossible on any "User Phone" devices.
-Fun fact: Every night any users signed into a "Common Area" type phone are forcibly logged out, necessitating the login process EVERY MORNING for the phone to work.Consider this case:
'Employee A' works in a busy lobby 95% of the time.
Due to sickness or…1 vote -
access devices on rc app
The ability for the Super Admin to Manage User Phones directly using the RC App
3 votes -
Sync changes on the Admin portal users list to the created Business Analytics Report.
Whenever they are making changes to the users list department on the admin portal it doesn't sync the changes to the business analytics report.
Customers need to re-create the reports to be updated.
3 votes -
Key Extender for Presence
Need to have a feature for extending key presses for Presence especially with Polycom VVX 350. It currently have 6 keys but it would be much helpful if there is an extender for next page and there's a different assigned users for key template aside from buying an expansion module.
1 vote -
Call to be re-routed to a different Extension while Call Waiting is set to OFF _ BT Account
Call to be re-routed to a different Extension while Call Waiting is set to OFF.
Current Behavior: If the call waiting is off on a user extension, it just plays a beeping tone and no option to redirect it to a different extension
Suggestion: If a user extension is already engaged on a call and the call waiting feature is OFF, want an option to redirect it to a different extension
1 vote -
Highlight unread messages within conversation
Messages below the "New messages" divider should appear in bold. Often people (including myself) are missing new messages if there is more than one in the conversation. Also, the "New messages" divider should appear more bold or highlighted. It looks very similar to the date divider.
4 votes -
Ability to set up a missed call notification when a customer hangs up before entering a call queue
Ability to set up a missed call notification when a customer hangs up before entering a call queue
1 vote -
voicedrop
a pre-recorded clip that can place the VM to a perspective client. It's used to share messages clearly and strongly. Voice actors use it to get their point across well. It's used in many places like commercials, corporate videos, and online lessons.
1 vote -
Call que - disable prompt when forwarded to member with an External Number
Ability to disable prompt when forwarded to member with an External Number in the call que. Call should go through without member being prompted to click keyapd to accept the call.
1 vote -
Enable the host to see a mirror image of themselves while in presentation mode.
I would like to be able to see myself on my computer screen while using presentation mode when hosting a meeting, so I can monitor my expressions and presentation style.
1 vote -
Disable access to call log call recording to users with custom role.
Admin added a custom role where user extension will not have access to user call recording.
1 vote -
Voicemail to text will be send to mobile number and multiple recipient
For any received voicemail, it should be converted to text sent to mobile & another staff member.
1 vote -
Retain the caller ID of the original caller when transferring calls to an external number using the RingCentral app
When the Ringcentral number is called and answered on the user extension, if they need to transfer the call to an external number, the original caller ID number should still show up and not the phone number of the RingCentral user.
1 vote
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