10984 results found
-
Announce call queue name first before answering the call
Announce call queue name first before answering the call. This feature is only working when you have the call queue member's call routing set to answer with an external number and not when set to answer it with an App only.
6 votes -
Inbound calls in call logs should reflect the person's name being called
Could you add another column that designates the name of the line that callers are calling into, instead of just having the phone number listed in the "To" sections.
Another option would be to replace the phone number with the name that was designated upon set up for the line
1 vote -
IVR Menu option If caller enters no action after the prompt played 3 times
Customer looking if for a feature for the that "If caller enters no action after the prompt played 3 times"
to be changes instead of playing the prompt 3 times is to 1 and 2 or better set it for 30 second then
Disconnect the call
or
Connect to extensionGeneric Key Presses >Specify "If caller enters no action after the prompt played 3 times" before it either
Disconnect the call
or
Connect to extension23 votes -
Features from Admin Portal to be available in RingCentral App
Features from Admin Portal to be available in RingCentral App, combining features in one app where they can also manage users, call handling of the company and others
2 votes -
Option to Answer Call queue calls by Non Call queue Members using IP phones
I want to configure a keyboard key on the yellink T33G to intercept calls for the call queue ?
2 votes -
QR and/or Barcode on Fax cover page and header
Request for RingCentral to have a feature wherein a QR and/or a Bar code will be included on the cover page and fax header on each of the pages sent to the recipient wherein it can be scanned and view the company information.
2 votes -
Additional Filtering Options for Call Log
Currently we only record inbound calls for the service department at each of our locations. The managers spot listen to customer calls for training purposes. The current filtering of the Call Log is quite limiting for this purpose. It would be helpful if additional filters were added to include location, department and if there is a recording attached to the call.
3 votes -
Feature Request : Ability to Filter in Analytics on how many callers that waited for a length of time in the Call Queue
Feature Request : Ability to Filter in Analytics on how many callers that waited for a length of time c in the Call Queue
Details : There is not filter at the moment to indicate how many callers waited in the call queue for a specific time period ie. 30 secs,1 min etc. It would be best to have a comprehensive reports widget in analytics that would allow the options for the filtering of data on any information being stored.
Current behavior : no option to filter the amount of callers that waited for 30 sec and 59 sec
Brand…
2 votes -
Set "Forwarding when Busy" and "Forwarding when No Answer" in a call queue to an external number
I only see "Forward All Queue Calls" as call forwarding set up to an external number. Is it possible to set "Forwarding when Busy" and "Forwarding when No Answer" in a call queue to an external number?
5 votes -
Super Admin customization role
Steve from Dhillon Law Group Inc. requesedt for a feature to have ability of switching main super admin to other existing extension and have a better customization role name like "Global Admin"
1 vote -
Assign dedicated Fax number per site location
It is recommended to enable the ability to hear the fax tone when the phone number is assigned to a site extension, ensuring that customers are not confused.
1 vote -
Group Messaging for 911 SMS Notifications
Currently if an SMS is sent out for 911 Notifications and someone responds to that notification, the communication is only sent to the person who dialed 911.
This causes many unneeded texts going back and forth because the others receiving the 911 SMS Notification are not aware that it has already been responded to.
We need a way for these notifications to be sent out in a group so that everyone receiving the SMS notifications can see the responses from others in that group text and not respond when not needed.
3 votes -
RingCentral app access for limited extension
Gain the ability to use the RingCentral app for limited extensions
4 votes -
Stop faxing receiving faxes manually
Ability to remove or stop faxes that takes longer than an hour. Some faxes takes more than an hour. Hoping to get an automatic time out or manually tag them.
2 votes -
Remove my background noise
Globally enable the “Remove my background noise” toggle.
10 votes -
Voicemail and Faxes Showing on the RingCentral App of multiple Users.
Asking for the Faxes and Voicemail to be received on the RingCentral App for multiple Users.
Faxes are showing on the RingCentral App of the User that is receiving the app but I want the fax to also show on the other Users RingCentral App.
7 votes -
Add support for Billing Cost Code assignment for DIDs in Number Inventory
Current Situation: DIDs in Number Inventory have a cost associated to them.
Problem: Customers cannot assign a Billing Cost Code to a DID in Number Inventory.
Feature Request: Add support for individual and bulk assignment of Billing Cost Codes to DIDs in Number Inventory
1 vote -
Add support for Individual and Bulk Site assignments to DIDs in Number Inventory
Current Situation: Phone Numbers in Number Inventory can have Site assignments today.
Problem: There's no way to modify a site assignment for an individual DID or in Bulk. Large customers not only need the ability to have DIDs in Number Inventory assigned to Sites, but also need to be able to make changes to those Site assignments as their company grows.
Feature request: Add support for making individual and bulk Site assignment changes to DID in Number Inventory.
1 vote -
Customize Ring Order for Users Extension Call Handling
The customer would like to have an option/feature on user extension's call handling.
If they use "Ring in Order" they have a way to set it up like: If User A cannot answer the call, it will forward to User B. If still no answer it can be forwarded back to User A before going to voicemail.1 vote -
British accent
Additional accents for prompts
1 vote
- Don't see your idea?