13289 results found
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Update User Template via API
Like the "Get User Template" API (get https://platform.ringcentral.com/restapi/v1.0/account/accountId/templates/templateId)
I need a "Update User Template" API for e.g. update a callhandling user template, to put hundred or more "callers" to the condition to provide this template for hunderd and mor users.6 votes -
Toll Free Minutes Usage
From a business value perspective, we propose that calls routed to a RingCentral voicemail should not be subject to toll-free minute deductions. This adjustment would ensure that minutes are consumed only when a live connection is established with a user, thereby enhancing the overall value of the service.
2 votes -
emoji
Please increase the maximum number of emojis allowed for team messaging. Currently, the max is only 20.
2 votes -
Shared outbound texting from shared outbound sales lines
We purchased additional phone lines that serve as a bank of phone numbers used for outbound sales activities that are shared by our entire sales team. It would be nice if the sales team could also use these same numbers as outbound text messaging and any reply text from the outbound shared phone lines would deliver the texts messages to the group of sales people using the shared phone lines. Currently the shared lines are not able to be selected for out bound texting.
2 votes -
Disable extension from receiving internal calls from almost everyone
We have one department where employees shouldn't be receiving extension to extension calls direct from users, instead all calls should go to a call queue which rings the employee's phone. The only direct calls this department should receive are from other users within that department. So my request is that:
- There should be a way to block all incoming calls from an internal extension (unless they go through a call queue)
- There should be a white list where certain extensions are allowed to dial in
2 votes -
Download link for RingCentral Phone app EOL
Download link for RingCentral Phone app EOL
2 votes -
Display main number when transferring calls to internal extension
Display main number when transferring calls to internal extension
The receptionist is transferring calls internally to another extension. The receiving party should see the main number displayed, not the receptionist’s direct number
2 votes -
Editing the F6 Hotkey and Adding a quick action button for AI notes in the Keyboard shortcuts in the RingCentral Desktop app
Customer wanted to have an option to set-up a Shortcut key on the RingCentral app to enable the AI notes and to have an option to update the F6 hotkey to make a phone call since the customer is using the F6 shortcut key with another application.
RingCentral Desktop app > Settings > Keyboard shortcuts
3 votes -
Adding specific tab for abandoned calls and missed calls in the performance report
Adding specific tab for abandoned calls and missed calls in the performance report for the reporting purposes.
5 votes -
usb-c adapter Jabra Link 390 compatibility issue
The control function of usb-c adapter Jabra Link 390 is not working w/ RingCentral app and MS teams.
7 votes -
Zendesk forwarding to RC directory
We would like to have an option that sends callers to RC directory when we create an IVR with Zendesk. For example, create an IVR with Zendesk, add a key selection #3 from zendesk IVR and route it to an internal directory on the RC side.
2 votes -
Update the CNAM data base for 3rd party Number
When calling a RingCentral number from a personal number, it's showing an incorrect caller ID. But When calling a other 3rd party number it shows the correct caller ID.
2 votes -
Auto-resend all failed SMS in the account
Option to automatically resend every failed text message in the account
1 vote -
retrieving deleted fax, past data retention policy
Request to redeem deleted Fax logs using the Ringcentra Application
32 votes -
Edit profile picture on admin portal
Admins are unable to edit user profile pictures within the admin portal. If numbers are reassigned and the previous owner had a profile picture on their profile, the new user will have to wait till they are setup within the desktop app to change the profile picture.
38 votes -
Forward disabled users to another extension
Allow forwarding a disabled user to another extension.
3 votes -
Improvement Proposal: Easier Call Blocking by Geographic Regions & International Calls
Currently, the “block number” option on the service web portal requires manual input of area codes, which becomes very tedious when trying to block hundreds of area codes. It would be highly beneficial if the block feature included a checkbox list for all 50 states, allowing users to easily enable or disable calls from entire states with a single click.
Additionally, it would be helpful to have an expandable option for each state that displays checkboxes for individual counties within that state. This would allow more granular control to allow or block inbound calls at the county level. Such enhancements…
3 votes -
Put all Admin settings in Service Web, and not put some piecemeal in the RingCentral App
Some admin related settings are only in the RingCentral app (such as settings for Messages), and not in the admin web portal, aka Service Web.
This is poor accessibility and discoverability. Put all of these settings in the admin portal!
5 votes -
Ability to configure the IVR settings no action prompt
The ability to configure or change the no action prompt from three time to one time only. If the caller did not press any key presses option, the no action prompt will only play one time.
5 votes -
RingCentral phone app for windows view
I want to have the old RingCentral app view that only had a small rectangular window. since the new app is consuming a lot of space on my monitor
2 votes
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