10992 results found
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hud
I keep my app on the HUD view. After hanging up a call, the display changes to the Calls tab. It used to stay on the same tab you were in before the call. I'd like for it to stay on the tab or have an option to choose how it works.
1 vote -
Provider a Centralized Fax Solution
The idea is that you could configure a fax central service that could receive faxes from a set of phone numbers, and then could route the incoming faxes to different user inboxes based on which fax number was called. The faxes would be delivered to internal email users via attachment, but using a direct connection to our email environment so that the transmission of the email attachment is secure.
The solution would include a log for auditing of all incoming and outgoing faxes.1 vote -
Set a specific 2-digit speed dial for a 4-digit extension when using the intercom
Set a specific 2-digit speed dial for a 4-digit extension when using the intercom
10 votes -
Retrieve deleted conversations
Hope there's a way to retrieve deleted conversations.
36 votes -
Flipping calls from a desktop app and mobile app to a hotdesk phone
Add the ability to flip a call to a hotdesk phone. Flipping a call from RC apps to a desk phone works but not with a hotdesk phone.
3 votes -
convert the voip number to wireless number
Ability to change the type of phone number to wireless number/voip number/landline number for other vendors to accept the number to work in 2fa
5 votes -
Enable the option to not allow users to change their "Member Status."
I am working with a client who would prefer to have the ability to disable the option for users to toggle their "Member Status" off, as this would direct the call flow to other people on queue.
4 votes -
SMS reports for individual users total SMS sent inbound and outbound
I need assistance running a report. I need a report showing SMS usage by user for the last 90 days, for all users on my account it must be for individual users I am really looking for a view showing all users on the account, and the number of times they have used SMS and I want to remove users who have no activity
4 votes -
Native setting to have call queue overflow with two level in "When maximum waiting time is reached, send caller to" setting
Be able to set a two level call queue overflow natively in the "Call Handling & Members" settings.
Currently we can only set one extension in "When maximum waiting time is reached, send caller to" setting.
It can be good to have a second option "When maximum waiting time is reached, send caller to" to have a two level call queue overflow.Like that if the first call queue don't answer after a period of time then go to overflow extension 1 and if this extension 1 don't answer also after a period of time then go to the second…
2 votes -
DISABLE AUTOMATIC HOTDESK SESSION TIMEOUT
CURRENTLY MITEL HOTDESK PHONES HAVE A CURRENT AUTOMATIC SESSION TIMEOUT / LOGOUT OF THE INDIVIDUAL PHONES AT 12 HOURS. THERE IS NO PURPOSE OR BENEFIT FOR THIS CURRENT REQUIREMENT. PLEASE REMOVE THIS AUTOMATIC SESSION TIMEOUT OR ALLOW FOR THE ABILITY TO CONFIGURE FOR LONGER PERIODS OF SESSION TIMEOUT AND ALSO HAVE THE ABILITY TO CHOOSE NEVER. CURRENTLY, WITH THE SESSION TIMEOUT OF 12 HOURS, IT REQUIRES US TO LOGOUT AND LOGIN TO HOTDESK PHONES EVERY MORNING. THIS IS UNNECESSARY. THE PHONES SHOULD CONTINUOUSLY BE CONNECTED UNLESS MANUALLY LOGED OUT OR ANOTHER HOTDESK PHONE LOGS INTO THAT EXTENSION. PLEASE MAKE THIS…
5 votes -
Check Numbers for the CNAM in Bulk
Check Numbers for the CNAM in Bulk
1 vote -
Outbound fax ID
We would like the "From" part of the cover page to show the company name when the company number is used as the Outbound Fax ID.
1 vote -
Calls Tab within "Phone," in the desktop app
After closing the floating keypad I just want it to stay on "Calls" Tab and not go back to the "Keypad," tab in the RingCentral desktop and web app.
1 vote -
To let spam/robocaller leave a voicemail instead of line getting disconnected
To let spam/robocaller or no caller ID leave a voicemail instead of line getting disconnected
1 vote -
Enable RC AI on Premium accounts
We have contacted technical support and was informed that the implementation of the AI solutions with Premium accounts are on January 2 we need to make sure that our account will have this enabled on Jan 2
1 vote -
Call Recording Prompt
It would be nice if there's a way for us to have the automatic call recording prompt play when the User already answered the incoming call. Currently only the calling party is able to hear it.
1 vote -
Disable Conference PIN
The customer wants to be able to disable or remove the PIN/passcode when using their conference line.
9 votes -
Show Initial caller' Phone number for transfered calls from user to Call queue
Show Initial caller' Phone number for transfered calls from user to Call queue
3 votes -
Add option for paging devices to receive and do outbound calls.
Add option for paging devices to receive and do outbound calls. In addition, separate the notifications of paging to the actual user extension.
6 votes -
AUTOMATIC DOWNLOAD OF CALL RECORDING
AUTOMATIC DOWNLOAD OF CALL RECORDING with number and email address
8 votes
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