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Phone & Messaging

Phone & Messaging

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12363 results found

  1. We are only allowed 50 folders. We are a construction company and utilize one folder per active job. We need to be able to have no limit on folders as we cannot track our jobs past 50.

    1 vote

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    New  ·  1 comment  ·  Other  ·  Admin →
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  2. Add a feature that allows users to generate a sharable link for a full-page live chat experience, rather than just a chat bubble. This would provide a more immersive and expansive chat interface for users.

    2 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  3. Remove the option to send notifications to all users when applying Bulk template.

    3 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. ability to dial a favorite contact without scrolling through the favorites list or the line keys

    3 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  5. Currently if an account received an SMS from a short code number that matches an Extension number in the account, it shows like its an SMS from an Ext in the account.

    Usually you cannot reply from a short code SMS
    but if it happens to match the from to an Ext number you will be able to reply from it and SMs will be sent to that User ext

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. The customer wants to delete the default name and phone number from the voicemail settings when customizing voicemail greetings. When using this option, the RingCentral system calls the number you specify, and you simply follow the prompts to record your greeting. However, the details of the last person who used this feature remain saved, and there is currently no way to delete them unless you enter another number. The customer wants the option to delete these details without having to provide a new number.

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  7. a feature where you can Show messages as unread until you have responded

    1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. Currently there is only one way to change "This call is being recorded" message that will apply to all your locations within the admin portal. If you have locations with different names and would like to create a custom message for the different locations, there is currently no way to do so. I would like a way to edit a specific location with its own message that the callers hear when dialing their main numbers.

    1 vote

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    New  ·  0 comments  ·  IVR and call handling  ·  Admin →
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  9. The customer is requesting about a feature wherein it will show if someone was checking the voicemail remotely.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Able to port in mobile Phone numbers from Denmark

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. The ability to install an auto-update MSI file for RingCentral for Intune using the MSI deployment tool.

    13 votes

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    New  ·  1 comment  ·  Application  ·  Admin →
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  12. Block Telemarketers from calling their numbers.

    3 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  13. I want to see on my ringcentral app how many characters I have entered before sending SMS

    3 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  14. It is necessary to restore faxes that were not received due to account-related issues. This process will ensure the retrieval of all faxes that were affected during the period when the account experienced problems with fax reception.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  15. Increase file size limit when texting pictures / files

    11 votes

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    New  ·  3 comments  ·  SMS/Text  ·  Admin →
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  16. i need to disable screen voicemail for a user in the Admin Portal

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. Your training & video learning is great but I cannot find anywhere to learn about using the polycom desk phone you provide. We would benefit greatly from the same type of educational resources for this device.

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  18. There needs to be an "All Extensions" option somewhere in the menu to find what an extension is assigned to, similar to "All Numbers" that is under the "Phone Numbers" menu item. Sometimes, I'm asked to look for an extension but the requestor has no idea if it is a user extension, a group extension or IVR and there's no easy way to find it in the system.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. The customer would like to have more than one number routed to the same DID.

    1 vote

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  20. Have an option for the Super Admin to export all user's contact lists in one go.

    9 votes

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    New  ·  2 comments  ·  Contacts  ·  Admin →
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