12362 results found
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SIP address for individual phone number.
The customer would like to have a SIP address or settings for him to call a number or extension from their Axis I8116-E Network video intercom. The SIP format that they want is DL@sip.ringcentral.com.
1 vote -
Assign a phone number automatically to a user.
The customer is trying to add a user and would like to assign a phone number starting with a specific area code automatically to a user. They can add a phone number but he needs to assign the number manually.
1 vote -
Automated Team Chat Membership based upon Site or Site List for mass communications via RingCentral
Create team chats with dynamic membership based upon which site or site(s) the users belong to.
1 vote -
Compliance Visibility
Implement a Compliance Status Dashboard for:
Call Queues: Show real-time compliance status (e.g., routing correctly, members reachable, not corrupted).
Users: Automatically flag users as non-compliant if they haven’t logged into RingCentral within a specified timeframe.
Why this matters:Prevents silent routing failures
Reduces reliance on user complaints to detect issues
Gives IT and operations teams better proactive control over call routing health
1 vote -
Add Call monitoring feature when deskphone pairing is enabled
Add Call monitoring feature when deskphone pairing is enabled
8 votes -
Disable "Security Notice from RingCentral" VM and email when the account admin is the one making the change
When I, as a super admin, make changes to user extensions, I would like no notification to be sent to the end users. This includes voicemails and emails. I feel this feature is only a true "security issue" if a bad actor gets in, or the user changes their own info.
5 votes -
Account Validation Prompt
The customer would like to get options to change the title of the account validation prompt from "Two-factor Authentication" to "Account Validation". This will help to avoid confusion from the customer.
1 vote -
Connect to all numbers including Iristel within Canada
To be able to connect to Iristel numbers within CA
1 vote -
Enable MFA for super admin only
Enable MFA for super admin only
4 votes -
Voicemail to Email Notifications set as a Default
It would help if the Voicemail to Email box was automatically checked as a Default. When I have 100 users it anoying to have to go in on each user and check the box. This should be set as the Default on ever account in my opinion.
2 votes -
Ability to request for the RingCentral to be whitelisted from other provider
Ability to request for the RingCentral to be whitelisted from other provider
1 vote -
Email to Fax — Under "Email addresses permitted to send faxes," use one specific email address for multiple users.
Trying to register one email address for multiple users under "Email addresses permitted to send faxes," however, getting an error that says "Email already in use on another account."
1 vote -
Make Task scrolling unlimited
Scrolling through tasks is currently limited to 18 before you have to click the "All Tasks" button to see the not displayed tasks. I would like to have unlimited scrolling so all tasks are always in the list.
1 vote -
2 caller ID
Set up 2 direct numbers for caller ID for the deskphone, where the customer has an option to do it on the physical phone.
1 vote -
Utilize Rc numbers for whats app business
cx wants to be able to utilize RC numbers to be used to register for whatsapp business
29 votes -
Set a Background Image on the Desk Phones through Admin Portal
Need to have an option on the Admin Portal to upload a custom image for desk phone background rather than setting it up manually through actual phone settings or phone web interface.
20 votes -
Flag instances where agent making calls to same number in excess
Looking for a way to flag and alert admins on instances where one agent is receiving or making phone calls to the same number in excess
- looking to see if calls made in MAX agent/ Contact Center can be flagged to automatically alert admins or managers if the number of calls pass a threshold. example: Calls ANI/FROM: x Calls DNIS/TO: x
example: agent makes x amount of outbound or internal calls to the same number x amount of times in x amount of minutes - e.g. 25 calls to the same number within 1 hour.4 votes -
Option to Disable Automatic Pagination on Polycom VVX450 with Add-On Modules
Description:
Customers have reported that RingCentral is sending updates to Polycom VVX450 phones, which automatically enable pagination. This is causing issues for users with add-on modules, as it disrupts button configurations and usability.2 votes -
Ability to create sms group name
Ability to create sms group name, when sending sms to a group, should be able to change/create a group name instead of showing the names or numbers.
10 votes -
increase in the number of groups that can be renamed within the app.
The app has a limitation that allows renaming up to 30 groups, and any attempts to rename more than that will result in failure. We would like to request an increase in the number of groups that can be renamed within the app.
3 votes
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