10996 results found
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Sennheiser Bluetooth Headset
Support for Wider Range of Headset Brands
Enterprise Headsets are becoming more and more available and affordable. Different company's are now opting in acquiring affordable yet competitive headsets.
Please have Sennheiser Bluetooth Headset supported in the near future.
1 vote -
RingCentral mobile app can be use when dialing emergency hotline
Customer would like to have use RC mobile app dialer calling emergency hotline
Current behavior: it redirected to native dialer of customer mobile device
1 vote -
the RingCentral app opens two windows during three-way calls, causing confusion and usability problems.
User reported that when making calls using the RingCentral app, two windows open simultaneously.
The first window displays six options: Mute, dial pad, speaker, add, hold, transfer, record video, and carrier and merge.The second window, which appears more active, shows an ongoing timer and the caller's number. and displays speaker, video, mute, ringcentral, end, and dial pad and merge
Both windows show merge but only the other merge on the first screen works
The user suggested to have the greyed out merge button remove so that it doesn't create confusion for RingCentral app users.
See attached screenshot for reference.
1 vote -
Speed dial in admin panel does not accept "," and "#" keys. This is needed for one touch dialing.
Speed dial in admin panel does not accept "," and "#" keys. This is needed for one touch dialing. This is however accepted local on the 6940w phones. We need to do this from the admin panel webpage.
4 votes -
Decline call at the same time in Desk phone and RingCentral Application
Decline call at the same time in Desk phone and RingCentral Application
for my service, i have desk phone, mobile app and desktop app setup for RingCentral. When get a call, if I shoot to choose decline, send to voicemail or silence on one device. The other devices keep ringing. Need this so that action is on all devices.
3 votes -
Automatically mark numbers as spam on the caller ID
We want to have a feature to Automatically mark numbers as spam on the caller ID.
Someone must have turned something on because now most of them are coming in as "Suspected Robocall". As a salesperson, I cannot just not answer calls with no caller ID. That would be taking a chance a prospective client would be interested in our services and some don't leave messages.
3 votes -
Voicemail to text to have an option to allow profanity
Currently it does not include the curse word it has **** in place. Would like to have a toggle option to allow profanity on or off
3 votes -
Option to get a separate email notifications for 2 different fax numbers associated to a Fax only account
Option to get a separate email notifications for 2 different fax numbers associated to a Fax only account
4 votes -
Polycom VVX 450 Auto login
need to autologin/keep a user (for a conference room) when the phone restarts
1 vote -
IVR Navigation Setup After a Number is Pressed
Customer is requesting a feature that allows the * or # keys to function after a number is pressed in the IVR, enabling the caller to return to the previous menu rather than being directed to the voicemail of the extension when * is pressed.
1 vote -
Ability for the RC app to identify where the call is coming from
It would be better if the RingCentral app will have additional feature or capability. The ability for the RC app to identify where the call is coming from like the location, city and state.
1 vote -
Automatic Caller ID Name Saving Problem:
Currently, when receiving calls on a RingCentral number, the caller's name (if available) is displayed but not automatically saved to the user's contact list. This requires manual input and can be time-consuming, especially for frequent callers.
Customization: Allow users to control whether the caller ID name is automatically saved to the Personal contact list or a specific custom contact list.
Duplicate Prevention: Implement measures to prevent duplicate entries in the contact list if the caller ID name already exists.
Privacy Settings: Provide users with the option to opt-out of this feature if they prefer to manually manage their contact list.…
2 votes -
Ability to have key press when a user extension received a direct call
It would be great if there would be a key press option on a user extension
2 votes -
Combine Inbound fax communications to all RC user fax inboxes
The inability to receive the same inbound faxes across all inboxes within the RingCentral application is creating inefficiencies and delays, particularly because fax communications are typically external and often time-sensitive. This should be something apart of your software within the application as a communications based product offering. This is an issue that should have fallen within the scope of your development process of the RC app, as seamless communication is a fundamental requirement for most businesses.
Currently, the need to leave our primary workspace and rely on other systems for fax reception adds unnecessary steps and increases the risk of…
2 votes -
Archiving SMS/Text Bunched Messages
As of right now, all archiving is done on a per text basis. For each individual text sent, that generates an archive in a standard note file. For the purpose of consolidating files, it would be very convenient if you could choose to opt into having a text thread downloaded at the end of a day (midnight) all into a single file so that way it’s easier to reference and entire conversation rather than having to go through each individual file to piece them together. Other text archiving services do this so I know the functionality is possible.
1 vote -
4 digit extension by default
Hi team!
Can someone implement a way for us to edit/add how many digits will be generated when customers are adding a new user. We understand that customers can just customize the extension number to their desire extension. However, one of my customer is looking for a way for us/them to make this only a 4 digit extension by default when adding a new user. We checked the SCP/AI and we can only change it up to 5.
1 vote -
Allow Admins to set defaults for the Display Number settings
Currently, when users leverage the MS Teams plugin, unless the setting in Service Web/the RC app for Phone > Incoming Call Information > Display Number > Display on > is set to "All phones and apps", the user will not see a popup in teams to answer calls.
The customer wants to be able to set this as a default for their users, so if they integrate with MS Teams, the calls automatically will be answerable via the popup.
1 vote -
call recording rules
It will be more efficient if we have a call rule to record specific calls from specific phone number
1 vote -
Migrate Data From One Extension To Another.
Some customers wants to create a new extension and migrate their data, and it would be very helpful to have an option to migrate all data from one extension to another.
8 votes -
Ability to add a custom configuration on third-party phones
The customer wanted to have an option to add a custom configuration on third-party phones. They wanted to have the ability to configure third-party phones using the admin portal page.
2 votes
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