12731 results found
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Call Logging Based on RingCentral App Login Status
RingCentral mobile app should be designed to generate call logs on a user’s personal phone only when the user is actively signed in to the app.
If the user is not signed in to the RingCentral app, then no RingCentral-related call activity should be recorded in the phone's call log.
1 vote -
Ability to Enable Forwarded Numbers Without Contacting the Carrier
We understand that there is a need to contact carriers in order to enable call forwarding from external number to a RingCentral number. However, it would be better if the feature would automatically work once external numbers are added as Substitute Caller ID/Forwarded Numbers without having the need to submit any bills, agreement or contacting the carrier to do it. Hoping the RingCentral can do it in the future on behalf of the customers in order to avoid inconvenience.
1 vote -
park
Would like to be able to customize the time out for park. We would like it to have a value of infinity instead of limiting. FYI - The call parking time out is set for 5 minutes but can be increased to 8.5 minutes.
3 votes -
Automatically turn-on Member status after disabling DND
Customer wants the member status of a user to turn on automatically, after disabling DND. Right now, Whenever she disables DND, she needs to manually enable the member status from the Call queue itself.
1 vote -
Color blind mode
Offer color blind mode for presence. Some people have a difficult time differentiating between the green and red icons.
1 vote -
access everything on the admin portal not on the app
changes made in the admin portal should automatically apply without requiring additional changes on the desktop app.
1 vote -
Need to restrict outgoing call from Main Company number.
Need to restrict outgoing call from Main Company number. Also want that user can not see or select Main company number and IVR number while dial outgoing call.
1 vote -
Allow voicemail boxes to be search by name
When someone calls a main number and you get the option to dial by name it would be nice to include the names of voicemail boxes.
1 vote -
Entire Analytics Features Access for A standard Role
Currently the only feature that a standard role can access in Analytics is Business Analytics but they want the user's to have an access with Entire Analytics Features
1 vote -
Activate voicemail boxes
It would be nice to be able to build and activate a voicemail box without sending an invite.
1 vote -
Remove Extensions from Dial-by-extension
Currently, user extensions can only be removed from the dial by name directory, and they can't be removed from the dial by extension interface.
The goal here would be to implement a similar feature to the dial by name exclusions, which allows extensions to be excluded from the dial by extension interface.
1 vote -
removal of the “Delete” option from the app for delegated users—even if it is currently grayed out
We would like to request the complete removal of the “Delete” option in the app for delegated users who have been assigned a task via the RingCentral app—even if the option is currently grayed out—to avoid confusion and prevent potential issues.
1 vote -
Ability to record calls using Mitel recording or other 3rd party platforms
Ability to record calls using Mitel recording or other 3rd party platforms
1 vote -
Show incoming calls while on the phone
We need to be able to see the incoming calls while we are on the phone. We also need to be able to see any calls we missed while on the phone, and who answered the call (if anyone answered), or if the entire team missed, so that we know who has been serviced and who needs to be called back.
1 vote -
HD Voice compatibility for Yealink W76P
Enhanced feature to mitigate HD voice feature on Yealink W76P devices without affecting compatibility and call quality
1 vote -
Set ringcentral mobile app as default app for calling for IOS
Set ringcentral mobile app as default app for calling for IOS
16 votes -
Extension dialing between CX and EX
Extension dialing between EX and CX is needed. Having to route calls between the two platforms with a 10 digit number results in the need for additional phone numbers, and cost for the customer.
Another problem with 10 digit numbers, is that if routing is built using temporary numbers that will go away after porting, all of those references have to be updated on CX and EX after the port.
2 votes -
Personal Contact - Download in Bulk
Each employee has a 'Personal Contact' list that the Super Admins want to download in bulk. The Personal Contact List is very important in contacting their Customers and VIP List.
2 votes -
Feature Request: Notification for Email Addresses Added to Bounce DB
Request Summary:
The customer would like to be notified when one of their email addresses is added to the Bounce DB, or when messages fail to send for any reason. The goal is to proactively identify and resolve delivery issues before a significant number of messages (e.g., 100+) are lost and need to be manually forwarded.Business Impact:
Lack of notification leads to delayed awareness of failed message delivery, causing operational inefficiencies and potential communication breakdowns. A notification system would allow quicker resolution and reduce manual work.Requested Feature:
Notification (email alert or dashboard flag) when an address is added…
2 votes -
Remove company directory from phone
Hi we have an emergency phone at our location and we would like to remove the company directory if possible? and instead have a list of emergency contacts.
1 vote
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