12362 results found
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Administration Team Management
My idea is pretty straight forward. Us, as administrators of an organization on RingCentral should have access to manage Private / Public teams. As an administrator we should have access to everything within our RingCentral 'server / team' as we need to monitor our employees. I think this would be a great feature for everyone as we are confronted at this moment with this problem and there's no solve for it and I 100% was sure that there is an option which will allow us to do this, I honestly don't know how this is not implemented yet as I…
5 votes -
Create an "on-call" schedule capability
Currently, we are missing an important functionality, which I'm sure others would like to see also - the ability to schedule our employees to be "on call" after hours. Our firm handles many levels of emergencies, and thus needs to be able to be contacted 24/7. We handle this by putting certain people "on call" on a rotating basis. For example, this month, I'm on call - so if someone has an emergency at 3am, my phone rings, but nobody else in the organization gets the call. Next month, someone else is on call... and we rotate that schedule throughout…
1 vote -
Avaya Cloud Office App version for ARM system
Can we request for ACO App version for Windows ARM system?
5 votes -
Speed Dial Setup with Pause and extention function
We have a paging system that sits at an extension then expects a zone code. I would like to make a speed dial that would allow a pause and then the zone code dialed automatically. The speed dial would look like this 800#,,04#. this would dial the extension 800, # enters the extension immediately, the ",," pauses the dial for 2 seconds, the enters the zone code of 02#.
Currently when i enter this format as a Speed Dial for my extension under Presence, it accepts my input of "800#,,02#" but only writes "800" to the speed dial. The original…
13 votes -
Add multiple statuses in RC app
Currently have three status options available: do not disturb, available, and invisible. It would be great if we could have different statuses like lunch, break, and unavailable notes (ACW). Having these additional options would help us manage our agents' time more effectively.
2 votes -
Blocked numbers in the main super admin should not be blocked for other users.
When the main super admin add a number in their blocked numbers it shouldn't be blocked to the other user extensions.
2 votes -
Force Acknowledge Temporary Number Message on Port In
When you select an TN from the "Assign To" list, it populates that TN in the "Placeholder number" field. The "i" gives the message in the attached that says, "This is the number you've selected to be replaced on the port-in date. It's either a temporary number we've generated for you or an existing number you no longer need. After your order is complete, the number will be permanently deleted." The only thing that could be done to ensure the customer sees it, is to auto pop-up that warning window and force them to click / acknowledge that they've seen…
2 votes -
Set preferred date or duration to automatically delete the call recording
Set a date or duration to automatically delete the call recording
4 votes -
Request for Enhanced Warning and Clear Options for Number Removal and Inventory Management
We would like to request an enhancement to the RingCentral platform that provides more prominent and clear warnings for administrators when removing numbers from queues and other related processes. Currently, the available options to return numbers to inventory can be vague and unclear. It would be beneficial to have clearer guidance on how to manage numbers during this process.
This feature request aims to reduce confusion and improve the overall user experience when managing number licenses and inventory within RingCentral.
2 votes -
Sync Mobile RC app and Desktop app personal contacts
I can get my apple iphone contacts on mobile app but they won't appear in the desktop app. why the two app versions can't sync contact lists seems unreal. please get it to where personal contacts from apple can be in the desktop app. went through support and they said that option doesn't exist. Thank you!
5 votes -
Bring the Dial Pad back on the right side of the app
Remove the dial pad from the column next to the Calls and Voicemail tabs. It is more convenient to have the dial pad on the right side so we can easily dial a number from the call history. Or have the option to have the dial pad be dragged on the right side like how it used to.
9 votes -
call screening
Customer wanted a feature wherein calls will be filtered or announced if the call is a business call or a personal call when dialing their main company number.
Note: Currently, the option that we have is adding special numbers as identifier and call screening.
2 votes -
The ability to report unauthorized use of your number as a Caller ID by external parties outside your company.
The ability to prevent unauthorized use of an active RingCentral number as a caller ID, along with a mechanism to report instances where users receive calls or messages appearing to come from their number when they did not originate them.
3 votes -
show the number on the call history screen
Is there any chance to show the number on the call history screen as well? That would be such a huge quality of life upgrade. It would save me from having to click on the caller details screen every time.
5 votes -
autocorrect
An autocorrect feature that actually works and doesn't suggest words that are nowhere to be found in the English language.
1 vote -
Feature Summary: Request to enable dialing of the 211 code for users in the United States and Canada, supporting access to community informa
Background & Purpose:
211 is a widely used and essential service code in the US and Canada, connecting individuals to a variety of community services, such as housing assistance, employment programs, mental health support, and crisis services. Access to 211 is especially crucial for individuals seeking quick connections to local resources and assistance, and it has become a standard within emergency and community service networks.Currently, some systems might not recognize 211 as a valid code, leading to user confusion and potential missed opportunities to access important services.
5 votes -
Increase limit of audio message and Adjustable to playback speed
As of now, users can only record up to 2 minutes of audio message. Users have to send multiple audio recordings if the message exceeds to 2 minutes.
The audio message sent needs to have and adjustable playback speed and have it always start playing in the last speed used.1 vote -
Voicemail Email Notification Content Modification
We would like to have an option to modify the content of the email we receive for voicemail notifications. The default voicemail notification sent via email contains personal and private information of our customers. We hope to find a way to edit this content to protect our customers' privacy.
6 votes -
caller ID
The caller id shows not just the caller originated from but also what is the number that this call is forwarded from.
8 votes -
Increase the amount of folders available
We are only allowed 50 folders. We are a construction company and utilize one folder per active job. We need to be able to have no limit on folders as we cannot track our jobs past 50.
1 vote
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