11765 results found
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Feature Request : Have option to adjust Off Hook Timeout for Cisco ATA devices
Feature Request : Have option to adjust Off Hook Timeout for Cisco ATA devices
Details : currently no option to adjust the timer when the phone connected to the ATA device is off hook causing it to timeout after 20 sec we need to have the option to adjust and customize the timer to allow longer or shorter time when idle
Current behavior : off hook times out after a few seconds it being idle
Brand : BT Business
4 votes -
Warn and cold transfer for T54W
It seems odd that there has to be a specific manner in which a transfer is done for the external caller ID to follow the transfer. Logic would suggest that when you push the transfer button, the caller ID data will go with the transfer being at "warm" (speak with the receiving party before transferring) transfer or a "cold" (just transferring without speaking to the receiving party) transfer. Having to use the "##" option to transfer, which was not identified in any documentation that I could find to be the way to transfer, is greatly inconvenient. Upon learning about the…
1 vote -
Auto reply on instant messaging
Auto reply feature for when you are out of office.
2 votes -
Site call recording
Aside from the Main site, other sites must have the capability to record a call too. Especially if the site has a call queue.
2 votes -
Geo Routing for Toll Free Number
When we were under Nextiva we set up geo-routing for the TFN phone number for Sales. if a person called from the southeast US, it would route to Georgia Sales, if the call from the Midwest, it would route to East Chicago. Everywhere else would route to South Plainfield.
5 votes -
Call and Text Icons to External Contacts from Call History
From RC App, when I go to Phone > Calls to check the call history, I want the Call and Text icons to be available. When I hover over my cursor to my External Contacts from Call History, it only shows Message and Video even if they don't use RingCentral App.
When viewing the phone app and communicating with someone who doesn't have RingCentral, users want the ability to communicate directly (call or text) instead of being notified to encourage contacts to become RingCentral users.
In the Voicemail, if someone just called and left a message. I would like to…
4 votes -
Silent Install of RingCentral app. via Intunes
Intunes is limited to mobile only, and silent install via intunes is not available. It would be great if silent installation via intunes will be available as it is more easy to execute to the other devices.
20 votes -
group pickup feature code for phones that do not have blf keys eg basic handsets and cordless devices.
group pickup feature code for phones that do not have blf keys eg. basic handsets and cordless devices.
3 votes -
SMS opt out report
SMS opt out report | Replying STOP from their SMS
• have a total number from reports who opt out the message via SMS
4 votes -
Ability to add missed calls in performance report
Ability to add missed calls in performance report and subscription report.
3 votes -
Email notifications for direct messages, even if there is activity in the app
I would like to continue receiving email notifications for direct messages, even if there is activity in the app, as long as the message hasn't been seen or opened within 15 minutes. In that case, the email notification should be sent after the 15-minute window has passed.
1 vote -
Download Users list with their team and admin's name
To be able to download Users list that includes the name of their team and admin
1 vote -
Program the Polycom VVX 450 to automatically enter the PIN for me
It would be helpful if there's a program where the Polycom VVX 450 would be programmed to have the pin be automatically be entered when calling someone
1 vote -
Customizing Message Tab on RingCentral App
The messaging tab usually doesn't show the messages right away with the older versions of the RingCentral app. Is there a way to use that interface by choice? No previews of messages unless selected,
1 vote -
Faxing Out Fillable PDF forms
Customer can fax a PDF Fillable Form.
3 votes -
Specific Error Message on Fax
Customer would like for our system to specify the error when not being able to send a fax.
3 votes -
Wants to see the dial pad in the center of the screen
The user desires to have the dial pad displayed in the center of the screen, rather than having to click on the dial pad icon located in the upper right corner. Downgrading the app to the previous version is not a viable solution, as it will automatically upgrade to the new version after a few months.
6 votes -
Add "case portal" tab or link in support site
It will be better to add case portal tab on the support site for easier navigation.
6 votes -
Multiple Hold Music Files for same Call Queue
We utilize a recorded script to inform callers on various product offerings and backstory of our company. We would like to implement a feature that allows for the randomization of different hold music files. This would ensure that various parts of the messaging are played, providing a more varied experience for callers. This is especially helpful for repeat visitors.
1 vote -
Multiple Hold Music Files for same Call Queue
We utilize a recorded script to inform callers on various product offerings and backstory of our company. We would like to implement a feature that allows for the randomization of different hold music files. This would ensure that various parts of the messaging are played, providing a more varied experience for callers. This is especially helpful for repeat visitors.
1 vote
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