12365 results found
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Audiocodes MP-524 support
Request multi-user device support for the latest Audiocodes MP-524 product.
1 vote -
Translating voicemails so you can read them if you cant hear them well
Translating voicemails so you can either listen to them or you can read them.
1 vote -
Customize data retention
Ability to change the data retention time frame for messages or other services (Fax, VM or SMS).
70 votes -
call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be
As the call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be showing as missed call on the analytics.
6 votes -
Performance report for more accurate total number of calls
Add a column or option to find the total number of calls without counting calls that were transferred more than once.
10 votes -
call group option to have calls routed to announcement only extension
Customer requests an option to assign call groups' voicemail and notifications to an announcement-only extension.
1 vote -
Emails related to Message-Only Extensions should not direct recipients to login to the RC App
The current template used for email notifications for Message-Only extensions is directing the recipients use the RingCentral App, but the app is not compatible with that extension type.
1 vote -
Include in text email notifications what phone # the inbound text was sent to
It would be helpful if the phone # an incoming text was sent to were to be provided in the text email notifications. When an extension has multiple phone #'s assigned to it or if the inbound text happened to be directed to a Company phone # (or site) not on a user or message-only extension, there is no way to know what # the sender used, other than trying to figure it out through the company SMS/MMS log/report.
1 vote -
Include the recipient Phone # a text is sent to in the text message email notifications
Currently the email notification template for received text messages only includes a label in the "TO" field of the email body and not the actual phone # the text message was sent to.
It would be helpful if the phone # the text was sent to was also provided, especially when an extension has multiple phone #'s assigned to it or if the text happened to be directed to a Company phone # (or site) that is not on a user or message-only extension.
1 vote -
UK Non-Geo Numbers as Substitute Caller ID
It would be helpful to allow non-geographic numbers to be used as substitute caller IDs, especially for BT accounts. This would give users more flexibility and better support different business needs.
1 vote -
RingCentral application old versions
Having an option to roll back to the older versions of the RingCentral Application for device compatibility purposes.
3 votes -
Sync between Cost Centers and Sites
Example:
Customer needs to sometimes move users between Sites (in the admin portal)When creating a site, it prompts users to select a cost center to tie to the site.
Once a user is moved from Site A to Site B, the expectation is that the cost Center would automatically adjust from Cost Center C to Cost Center D.
This is not the case.
A user is moved from Site A (which is tied to Cost Center C), to to Site B (Tied to Cost center D). While they are moved from Site A to Site B, the Cost center…18 votes -
Visibility of missed calls from call queue on the RingCentral app
We propose the addition of a "Missed Calls" tracking feature within the RingCentral app. This feature would enable users to view and manage missed calls not only from their direct line but also from call queues and other users within their organization. Here are the key components of this feature:Unified Missed Call Log: Users would have a centralized "Missed Calls" section within the RingCentral app that consolidates missed calls from all sources, including their direct line, call queues they are a part of, and calls for other users they have permission to access.Clear Call Queue Missed Calls: For users who…
64 votes -
Mobile browser support for RCV
At the moment, when we tested it, it isn't working at all on Chrome. When we tried using Safari for IOS, we found out that it isnt consistent, sometimes it would let us use Safari and sometimes it would require us to download the app.
1 vote -
CNAM Enablement for RingCentral EU Brand
Current Functionality:
Caller ID Name (CNAM) functionality, which displays a caller's name along with their phone number, is currently available only for RingCentral North America (US and Canada) customers. This feature allows businesses to display their company name (or a specified name up to 15 characters) on the recipient's caller ID display when making outbound calls.Requested Functionality:
We request the enablement of Caller ID Name (CNAM) functionality for all RingCentral European Union (EU) brands. This feature should allow RingCentral EU customers to:
1. Set a Caller ID Name: Configure a custom name (up to 15 alphanumeric characters) to be…1 vote -
Allow us to add a photo with each contact
I have hundreds of clients, some whom I've only met once or only online. It would be nice to be able to add a photo to their contact card so when I see them in public I can put a name to a face.
1 vote -
Option to navigate to Apps and install apps
Within the RingCentral app, users have the option to navigate to Apps and install apps. Customer would like to have an option to disable app feature.
1 vote -
reroute with keypress from message only extension
I have a client who wanted extension 5 to be direct to voicemail, we setup a message only extension.
We wanted to have part of the recording say "if this is an emergency press 0 to be connected to an operator" this is not a feature and would be quite helpful.2 votes -
Modify view in Analytics
Customer wants to have the ability to modify view on analytics page with Super Admin and Non Super Admin users.
2 votes -
Number Inventory to Company Directory
The customer wants phone numbers be transferred to their Ringcentral Address book without assigning the numbers to extension users.
1 vote
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