11766 results found
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Multiple Hold Music Files for same Call Queue
We utilize a recorded script to inform callers on various product offerings and backstory of our company. We would like to implement a feature that allows for the randomization of different hold music files. This would ensure that various parts of the messaging are played, providing a more varied experience for callers. This is especially helpful for repeat visitors.
1 vote -
1 vote
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This issue still exists for me. Please direct me to the options in ringcentral.com Queue Mngm settings if issue was settled in 2022-2023.
This issue still exists for me. Please direct me to the options in ringcentral.com Queue Mngm settings if issue was settled in 2022-2023. ..a daily frustration. We need it as an option in settings, being able to choose on our own the time limit. I personally need more time for my RC website screen to stay posted while I work. I'm willing to accept limitations but logging in every 10-15 mins is ridiculous. I just need to keep it open on my screen for much longer than it allows. Please see the importance of Call Queue Management visibility from a…
1 vote -
Export all the limited extensions from the Admin portal to the Standard address book (Contact Center).
The customer would like to export all the limited extensions from the Admin portal to the Standard address book (Contact Center).
7 votes -
Assign an external number for IVR menu
Customer wants to add an IVR menu but the direct number that's going to be assign to that specific IVR menu is an external or coming from a third party carrier (eg. TMobile)
3 votes -
Ability to support multiple number types to be added on the Call Flip
Due to the recent migration to the New Call Rule Service for User Extensions, the ability to add multiple number types to call flip is no longer available. Call Flip only supports User DLs and PSTN numbers after the migration.
Looking to have the following number types to be added to the call flip:
User DIDs
Co-worker DL/DID
Company numbers
Group DIDs (CQ, IVR, DLG, etc)3 votes -
Multi site number view
A feature in to view the numbers assigned in a multi-site without searching for the site number for easier view access in the web portal
3 votes -
Allow App to Bypass Android DND Settings for Audible Notifications
On iOS, a user can allow the RingCentral app through various Focus modes. If a RingCentral call is received while in a Focus mode, the RingCentral app can still vibrate and audibly ring the device.On Android, a user can allow the RingCentral app through Do Not Disturb. If a RingCentral call is received while in Do Not Disturb, the RingCentral app DOES NOT vibrate or audibly ring the device. An audible notification of a missed call DOES come through while the device is in Do Not Disturb. Please change the Android App behavior to match that of iOS: to override…
18 votes -
Call Logs and Recording Deport
The ability to generate and export a report containing both call logs and call recordings in a single file.
1 vote -
Blocked Caller ID For Faxing
Option to send fax using the blocked caller ID and show the email notification the sender as anonymous as well.
1 vote -
Setting Schedules on Limited Extensions
Customer are using Yealink phones
We have a few common area phones that are currently set up as Limited Extensions. We are trying to find a way to apply schedules to these phones if possible. We only want the phones to be active from 5:30pm to 10:00pm. Any time prior to that, the phones should NOT be able to make phone calls.
2 votes -
Cost-neutral TAPI driver
Some customers do have older integrations based on TAPI interface.Not having this option is a barrier to step in.
18 votes -
Make a feature that sends numbers straight to voicemail if they call back to back in a short duration of time
Basically if somebody keeps “spam “calling you back to back to back and doesn’t leave a voicemail essentially the message will say you have called too many times or attempted to call too many times in a short duration please try again later. Just so that way people stop spam calling over and over again without having to block their number.
1 vote -
Greeting recording using calling option for RC app endpoints
Currently we have a limitation of recording greetings using "call to a number" option. When the call is placed to an internal number in the account with user using RC app as endpoint, the call to record announcement will not get connected. This works currently only if the user has a direct number assigned or if a hardphone is used. Could you please consider this feature, so that a announcement recording also using Jupiter app via Call feature is possible?
2 votes -
Disable the option to enter an extension while the prompt is playing
Disable the option to enter an extension while the prompt is playing.
The customer wanted to have the option to disable the option to enter an extension while the prompt was playing to avoid routing the call to a different extension.
3 votes -
Call Catcher - alternative to voicemail
- Customer wants to give callers the option to send their number to them via SMS if you don't answer their call.
3 votes -
Push notifications
Be able to unsubscribe users from push notifications in the admin portal. We had a situation that an employee is not longer with the company, the access to Ringcentral was removed she was not able to access the account but the push notification was still being delivered to the mobile device.
4 votes -
All history or logs in contacts
The customer wants all SMS logs and history to be displayed when they click on a contact in their RingCentral app.
1 vote -
Publish Number on Search Engines/Have Visibility Online
Publish Number on Search Engines/Have Visibility Online. RingCentral to manage publishing the company name and number so when searched online, it will have their company name and number.
1 vote -
Limitation with Smartwatches
When customer using Smart watch connect to Android Mobile phone the call routes directly to Smart watch and not on the Mobile phone application.
1 vote
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