12732 results found
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Fax Document
Can we submit a feature request to disable the ability docx file and have the default as doc only. (For faxing)
1 vote -
Ability to view the messages of other user extension in the app
Ability to view the messages of other user extension in the app
1 vote -
An option to change the timing of the default or custom prompt on the AI Notetaker
Both the default and custom prompt options for the AI Notetaker interrupts the call once the conversation has begun. It would be nice to have the option to set the timing for when that prompt is said, so that clients are not caught off guard by the prompt interrupting the conversation. Thank you.
1 vote -
Add device settings in online account for Polycom Phone
We have contacted support to enable the miss call notification for the Poly edge phone as we cannot find any options in the online account to enable this, we have spoken with a representative and we were advised to get a CFG file or configuration file to the phone GUI, it will be better if the phone settings are available in the online account at "Service.ringcentral.com" so we can just toggle it anytime we want to make changes in the phone.
1 vote -
Different SMS recipients for Main Number and IVR Menus
Currently we are only able to set 1 SMS recipient inside the Auto Receptionist's General Settings. This SMS recipient is used for both our company Main Number and for all IVR Menus. We'd like to have the possibility of assigning an SMS recipient that's different from the Main Number SMS recipent to our IVR Menus.
34 votes -
assigning presence 3rd line key same extension yealink T54W
Ability to assign the 3rd line key of the presence to the same extension using T54W Yealink
2 votes -
Ring Settings of User Extension
When the user or number in the ring settings received an incoming call and disconnected it, the should be be routed to the next user or number in the ring in order instead of the call going to the voicemail.
3 votes -
Bulk Disable and Delete Call Queues
Add option to bulk disable and bulk delete Call Queues, similar to how this can be done for Users.
5 votes -
request to send SMS to a call queue
request to send SMS to a call queue and call queue members can receive the text message
8 votes -
Multiple call queue members should be able to send and receive SMS messages. Currently only one member can be assigned to process them.
Multiple call queue members should be able to send and receive SMS messages. Currently only one member can be assigned to process them.
1 vote -
We need to be able to create/identify our own DNIS data that passes through in the SIP data stream to support third party call handling.
We have the need to direct multiple inbound calls from different phone numbers to one extension that links to our on-prem call center system. We have created a user that represents the call center and set it up as a SIP device. That virtual user has two phone numbers associated with it, a placeholder local number which is not published to the public, and a toll free number representing our company's primary contact point and access to call center agents. The same call center system runs an automated voice response system that allows customer self service to access their account…
1 vote -
Ability for AI Receptionist to recognize all numbers that are listed in the blocklist.
Ability for AI Receptionist to recognize all numbers that are listed in the blocklist.
1 vote -
Bulk Upload Devices
It would be nice if we could bulk upload our legacy devices (not purchased through RingCentral, but supported by RingCentral) into the Admin Portal so we don't have to do it one at a time. I understand that only the DealsDesk are able to bulk upload devices to Customers Accounts when purchasing/renting phones, so the feature is available, it would be nice if it wasn't just for new/rented devices.
34 votes -
Incoming calls should play a ringtone when the Poly desk phone is on an active call
Provides the option to choose between a beep sound or a ringtone for incoming calls while you're engaged in an active call.
2 votes -
Multi-tenant sites
Multi-tenant sites
I have a semi-working Entra integration working in RingCentral. It creates users in RingCentral as we onboard in Entra or disables the account as the users are terminated.
What I am seeking to understand is how do I automatically assign users to the cost center and site as they are onboarded. I have lots of data fields I can use in Entra to establish their location, ZIP code for example.
What I need is for when a user is added in ZIP code 95825 they get added to my Sacramento Cost center and Site.
I am in a…
2 votes -
Brings Caller name along with Caller ID when call client
Brings the caller name along with caller ID when call client. This will avoid lots 'not familiar' hang up from client side
1 vote -
Outbound caller ID masking
I wanted to see if ringcentral has some kind of feature like a "Caller ID Masking" or something that when I make an outbound phone call, my caller ID can show up to the client matching the same area code they're locally in. Like if I call someone and they have a phone number that starts with the area code 561, when I call them, they will see my number coming in as a 561 number as well
5 votes -
Ability to create Analytics reports that will tell when a member log in/log out from the call queue
Ability to create Analytics reports that will tell when a member log in/log out from the call queue
11 votes -
Forwarding Main Company Number Calls Directly To An External Number
We have received a call from a user asking for an easier way to forward calls from Main company number to an external number and if that can be included on the Auto-receptionist's General settings instead making a work-around to make it possible.
46 votes -
Have the availability to disable the "Accept Queue Calls" feature in settings
RingCentral does not have the feature to stop reps from turning off the "Accept Queue Calls" button in their settings. When this gets toggled off in their settings their member status in the queue is then turned off. We would like to stop the reps from being able to do this and always have their member status turned on. This way the manger is the only one that can go in and turn them off from getting calls from certain call queues.
24 votes
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