12365 results found
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Support for Multiple Line Appearances on Desk Phones
Customer is using a Cisco 8851 that was manually provisioned, and is requesting the ability to configure multiple line appearances to allow the receptionist to handle multiple incoming calls simultaneously. Currently, this functionality is not supported on manually provisioned devices, limiting call-handling efficiency.
1 vote -
Disable call queue calls on softphone only
I want my physical phone to receive all the call queues I'm apart of. However, my softphone on my cell phone I want the option to only receive direct calls to my extension and not the call queues I'm apart of. Reason being when I walk away from my office I don't want to get all those call queue calls but I still want to receive direct calls.
1 vote -
Disable call queue calls on softphone only
I want my physical phone to receive all the call queues I'm apart of. However, my softphone on my cell phone I want the option to only receive direct calls to my extension and not the call queues I'm apart of. Reason being when I walk away from my office I don't want to get all those call queue calls but I still want to receive direct calls.
1 vote -
incoming call respond
It will be much better if we can customized the 5 automated message from reply option whenever we received incoming calls from the app.
1 vote -
Add External Email for External guest communications
The customer wants to add an external email address that does not have an active RingCentral account for external guest communications. Currently, as per the article https://support.ringcentral.com/article-v2/Managing-your-domain-allowblock-list-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US, domains and email addresses without an active RingCentral account cannot be added.
2 votes -
schedule forward all calls
Ability to schedule multiple entries on Froward All Calls option for the Phone.
1 vote -
Show All Company call recordings on Mobile app for SuperAdmins
If user is a SuperAdmin Allow mobile app to show all call recordings instead of only showing the users call recordings. This is helpful for managers who would like to periodically review calls while mobile to quicker be able to help their teams.
4 votes -
Need default option for FaceTime on 'Default for calls' on MAC
Need RC app to ask permission to takeover default video calling behavior. Client uses a MAC and every time they launch the RC app, it takes over as the default app for calling over Face Time. User would like option to choose default app for calling. Client is Tegna / UID 1853119021.
11 votes -
manager with live reports should have access to site reports with no access to user management
manager with live reports should have access to site reports with no access to user management
1 vote -
Volume and speed control for Announcement
We created a new call recording announcement, but a lot of our users are complaining that it is too fast and it is very loud. It would be better if there is a Speed and volume controls for this Greetings and Announcement
4 votes -
live call monitoring
please create a portal for monitoring live calls in a call center environment where i can see waiting calls, serviced calls, abandoned caalls, longest waiting, average waiting average talk. also include a live view of the person on the call and the person they are talking to. also show users that are in a queue that are active and not actively on calls
10 votes -
9 votes
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Performance report Missed call
We consulted technical support about pulling up a report in analytics portal for missed calls we are advised to pull up the report in performance report yes we can view the report however there is no option in the performance report > calls to pull up only the missed calls we need to download the report before we can run a query in excel to only show the missed calls, It would be nice and helpful if we can pull up this reporting right off the analytics> performance reports > calls
10 votes -
If the call from call queue was on hold for more than 5 minutes it should be transferred to an external number
Customer would like to have the features wherein call that was place on hold under Call queue will be transferred to an external number if the duration reach for 5minutes and more
2 votes -
Able to preview incoming TIF Faxes in the RingCentral App
Viewing incoming TIF faxes
Now that we have incoming faxes set to TIF format, the embedded viewer will not open them like it did for PDF files. We need the TIF format, so is there a work around to be able to preview the TIF files in the ringcentral app or will we have to resort to downloading each of them first to see the incoming fax?
3 votes -
IVR Caller ID - Site Number / Phone number dialed showing on App & Deskphone IVR
Looking for an option to on show on caller receiver per Auto-Receptionist on the account on which number/ site is dialed from the caller. We have 4 different main number on the account we want to show on the call receiver via app or desk phone on which site/number was dialed by the client or caller.
3 votes -
Cloud Recording Audio
RC Meetings. Cloud Recording defaults to Speaker View
When recording a meeting locally, we can switch between Speaker and Gallery view and the recording shows this switch in view.
When recording a meeting to the cloud, the meeting records in Speaker view regardless of our view setting and I cannot find a setting to force the cloud recording to adapt to the user view choice.
Please explain a solution.5 votes -
Auto update of user hours
A feature in which the user extension hours will automatically update specially when transitioning to daylight saving time
2 votes -
prioritize calls from a website that will provide a verification code
Ability to prioritize calls from websites or social media that provide verification codes.
2 votes -
Option to filter unwanted text messages
Option to filter unwanted text messages
Margaret is requesting to have an option to filter unwanted text messages that are not related to the company or to the user. And able to restrict content from group text messages.
4 votes
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