12103 results found
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Get alert when a call queue is empty or without any online person
There should be a notification that a call is waiting when the call queue is empty or without any online person to be able to have call queue members available to receive the call and to monitor their status as well.
8 votes -
Restore deleted fax messages
Ability to restore all deleted fax messages
23 votes -
Separate the numbers of rings for the Second Call and forwarrding the call to a 3rd party number
To reduce the number of rings force this scenario only not for all the inbound calls: First call is engaged and when a second call and forwarding it to a 3rd party number
5 votes -
block spam and robo calls are disrupting our business
My users began getting flooded with spam and robo calls and voicemails starting the week we moved to RingCentral from our old ShoreTel system with AT&T as a carrier. It is so bad that it feels like someone sold our number to spammers. I'm not sure if AT&T was doing something different to screen these calls, but I hope RingCentral can take global actions to fix this. I contacted RingCentral's friendly Tech Support and while they empathized with my concern, the best available fixes were to block 800- and toll-free numbers, to block calls without a caller ID, and to…
8 votes -
911 Notifications Handling for Non-emergency and Valid Calls
Add functionality to RingCentral's 911 notifications to provide clear guidelines and handling recommendations for both benign (non-emergency) and valid emergency notifications. This feature would help users differentiate between types of 911 alerts and establish proper actions to take for each scenario.
1 vote -
Set Message Only Extension for each VM with max time 3 to 5 minutes long
In RC UC, there are five Message Only Extension with extension numbers. Would you please help change settings where each VM maximum time can only be between 3 to 5 minutes long for the Message Only Extension as listed above. Thanks!
2 votes -
Ability to block robocalls on a per line bases
Ability to block robocalls on a per line bases
3 votes -
Auto-Reply OOO for Direct Messages
Auto reply and OOO for direct messages. Right now this feature is only available to those who utilize SMS, but my org doesn't so I can't do anything to let people know I am out of office, or auto reply to reach me via phone.
3 votes -
Set a designated keypress for repeat menu greeting
have contacted support and was informed that in the IVR menu the only option we have to repeat the menu is set only to the # and * keypress, we would like to designate this to a number keypress which is not available currently in the option
7 votes -
RingCentral desktop app. force user to update their IM status, or automatic status update depending to their availability
RingCentral desktop app. forces user to update their IM status, or automatic status update depending on their availability
For the user to make sure to set their statuses and they will not leave it empty.
5 votes -
Ability to sync mobile/cell phone contacts to Ring Central mobile app
The customer wants to have the capability to sync Mobile phone contacts to Ring Central mobile app contacts.
2 votes -
2 votes
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Option to Hide Call Queue Answered Call Information in User RC App Call Log
Option to Hide Call Queue Answered Call Information in User Call Log
Description: Currently, when a call from a call queue rings to a user’s RC app and the call is missed, the app displays information about who answered the call (e.g., another team member). This is a significant issue as it unnecessarily exposes sensitive internal information, specifically how many calls other staff members are answering. This is not relevant to the user, and it’s simply not appropriate for other staff to see this level of detail regarding others' call handling.
Requested Feature: Introduce an option in the settings that…
2 votes -
Bypass call queue status by turning on and off the user extension status on the Ringcentral Ap
Once the user turn off/on the call queue status on their extension, it will also turn off and on the status on the call queue via admin portal.
2 votes -
Option to set Emergency Response Location in Phones and Devices Section of Admin Portal for Soft Phone Users
Deskphone's ERLs can be setup in the Admin Portal. This option should also apply to Softphone users.
1 vote -
I need to be able to set up an alternate first name for the dial by name directory
I need to be able to set up an alternate first name for the dial by name directory. Some users go by shortened name such as Mike/Michael which leaves callers frustrated
1 vote -
Improved Support for Expired Certificates on Legacy Polycom VVX 500 Devices
Request for Feature/Improvement:
Certificate Renewal Process: Implement a streamlined process for renewing or extending certificates on older Polycom VVX 500 devices. This would allow users to continue using these phones beyond the 15-year certificate lifespan without major disruptions.End-of-Life (EOL) Support for Older Phones: Provide clearer communication regarding the end-of-life process for older Polycom VVX 500 phones, including options for certificate renewal or migration. A formal migration plan could help customers transition to newer devices smoothly.
Log File Retrieval for Expired Certificates: Develop an automated or simplified method for customers to retrieve and submit log files that can quickly identify…
1 vote -
Tell caller they are being connected
Turn Off "Tell caller they are being connected " as a Default and Set the Ring Tone as the Default instead of Music.
1 vote -
retrieve failed to record call recordings
customer would like to be able to retrieve a call that failed to record. Their should be an option in our database to automatically record calls
4 votes -
Filter Out Internal Calls In RingCentral App Call Logs
Customer wanted to Filter Out Internal Calls In RingCentral App Call Logs
5 votes
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