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10997 results found

  1. Call Journal: Calls via the RingOut function should display the phone number of the called party and not your own phone number in the call journal

    11 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. adjust the behavior of Mitel phones to pull the corporate directory on demand instead of booting up

    5 votes

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  3. For both the cell phone and desktop app when you are in the phone section it should display status of internal users whether someone is on the phone, available or not available. Similar to how it does when you are in the message section. It should also display this status on the app if the user is using their app or a desktop phone.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  4. have admin access to view Internal RCV meetings on Ringsense portal under ALL CALLS tab

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  5. We are in our implementation and when we get phones (Poly VVX specifically) the MWI indicators are disabled by default. Our implementation engineer can enable them, but we cannot through the Admin portal. It would be great if we could just enable them. Otherwise every time we get a new phone in the future it will be a ticket to support to enable.

    2 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  6. Performance Report segregated by site for the last 3 months

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. Request to add option to have prompt for the number being dialed.

    2 votes

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  8. Add an option to set recurring faxes. Users should be able to select multiple dates for scheduled faxes, similar to the functionality in video meeting scheduling, rather than being limited to selecting a single date and time.

    2 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  9. Add shared lines to the call queue or to the call rules of a user extension.

    5 votes

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    0 comments  ·  Call Queues  ·  Admin →
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  10. Ability to assign specific call queue members based on certain dates/times.

    3 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  11. A user preferred the set-up wherein all calls, if he did not get to answer it directly including the queue calls, it should show on his missed calls instead on the received calls since he doesn't seem to see any difference between answered direct calls and queue calls (including answered elsewhere) when looking on all his received calls on the phone

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  12. 1) Any voicemail left for the customer care call queue to go to customercare@dieterichbank.com and not to go to their personal email inbox. All members have access to this email address to access the voicemail emails.
    2) Customer Care voicemail queue in RingCentral app must stay accessible to all members.

    2 votes

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  13. To have the option to use a template when creating a new SMS from RingCentral for Google extension.

    1 vote

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  14. Be able to update the Name of CCRN Numbers via API using the Admin portal page.

    The customer needs to have the option to name the CCRN via API configuration.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. A feature that allows users of the RC mobile software, including the RC app for iPad, to keep their personalized cover fax page

    2 votes

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  16. 1 vote

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    New  ·  1 comment  ·  General Phone  ·  Admin →
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  17. Ability to show the number of voicemail in the screen of Yealink W76P handset

    2 votes

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    New  ·  0 comments  ·  Hardware  ·  Admin →
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  18. REDUCE WIDTH OF MESSAGE FOLDER/SIDE MENU - RC App (Desktop: Windows (x64) app.ringcentral.com)
    The Message Menu could be thinned by almost an inch, and smaller fonts can be used to increase the width of the Conversations on the right.
    I have multiple windows open on 2-monitors limiting my display area. The Message Menu hides if I reduce the width of the window to 9" or less. It would be nice if I could see the Message Menu AND the Conversations in Chat within a 6"-8.5" width window.
    Thanks

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. Problem statement:
    - An employee can have a call forwarded to a colleague or a hotline despite the status "available" and is therefore not reachable by the caller personally by telephone.

    Wish:
    - If the call forwarding is activated, it should be internally clear from the status that the employee cannot be reached personally by telephone
    - In addition, it would be nice if the redirection destination could be recognized by other employees in the status.

    11 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. A participant in a group/hunt group should be automatically logged off from the group/hunt group when he "logs off on the PC".This should be configurable for the user, whether he likes it or not. It could be that he like to be present via another device.

    11 votes

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