13289 results found

1. Ability to search within a conversation history.

   Although certain messages can be pinned which is useful, it would be more helpful to be able to search by words or numbers throughout the entire conversation history with a person or team messaging group.

   8 votes

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   New  ·  1 comment  ·  Team Messaging  ·  Delete…  ·  Admin →
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2. Call waiting / Busy

   A forwarding under "If no one answers" does not work, but you get a busy signal.

   SHOULD: busy forward "If I'm already on the phone, please forward it"
   busy forward internal
   busy forward external

   57 votes

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   4 comments  ·  Other  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

   Hello, please provide additional details for this ask. Is a current setting your are using not working as desired? Thank you!

3. Zero dialing Custom Rule

   We have a customer who would like a custom rule for Zero Dialing, where calls are forwarded to an extension. If the extension does not answer, the call should be forwarded to another extension. This setup should only apply when the caller dials Zero, and it should not affect the regular extension forwarding.

   6 votes

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   New  ·  1 comment  ·  Other  ·  Delete…  ·  Admin →
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4. Substitute Caller ID for SMS

   Have an option to use Substitute Caller ID for SMS

   18 votes

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5. Deskphone pairing

   It would be great if "Desktop Pairing" was a feature you could enable by default for all users from the Admin Portal.
   We're about to switch over to Ring Central and our previous system does this as default.

   17 votes

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   Planned  ·  3 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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6. Set a limit of the number of SMS a user can send

   We need a feature where we can set a number of SMS that a user can send. To limit their outbound SMS.

   5 votes

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7. RingEX - Recording Option for External Calls Only

   RingEX - Recording Option for External Calls Only

   The phone system only offers the option to record ALL incoming/outgoing calls for an extension, including internal calls. There should be an option to record external calls only.

   4 votes

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   New  ·  2 comments  ·  General Phone  ·  Delete…  ·  Admin →
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8. Increase the call parking 10 minutes

   Customer would like to have an option to increase the call parking duration for more than 10 minutes.

   1 vote

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9. Automatic Smart ACR disclaimer

   The Customer should have been warned automatically, the moment they enabled the Smart ACR feature. It's not even shown on the information section of said feature.
   There should be an automatic disclaimer that would include the one/two party consent laws.

   1 vote

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10. Have an option to still ring the user's phone even if the Call Forward is enabled

    Looking to have an option to still ring my phone even if I enable the Call Forward feature to ring to another user or phone number.

    1 vote

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    New  ·  0 comments  ·  IVR and call handling  ·  Edit…  ·  Delete…  ·  Admin →
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11. A generic password for easier access of devices via GUI

    A generic password for Polycom devices for him to access the GUI Faster online instead of admn(Instance ID)pwd, format.

    3 votes

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12. Track Forwarded Call Queue Voicemails in Sent Items

    Currently, when a voicemail from a call queue is forwarded via the online voicemail portal, there is no record or entry of this action in any "sent" folder or message history. The "Sent Items" folder is exclusively for faxes. We require the ability to track and view a log of all forwarded voicemails from call queues to ensure accountability and provide an audit trail. This feature is crucial for managing queue activity and ensuring voicemails are handled appropriately.

    2 votes

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13. Share Voicemail via External Email

    Share Voicemail via email

    Currently, to share voicemail via email on the app, customers need to install Microsoft Outlook desktop app but as per customer, they are using Google Workspace and not Outlook.

    Please have an option to use other external email instead of just MS Outlook app.

    2 votes

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14. Caller ID number change to another user's extension phone number

    Customer wants to change the caller ID appears on his extension as another's user's extension phone number.

    15 votes

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15. Feature Request: Enhanced Support for Deskphones in User Settings Templates

    We would like to request a feature enhancement to address the current limitation in User Settings Templates that prevents deskphones from ringing when the "User Call Handling Template" is applied. This limitation causes confusion and operational disruptions for customers expecting a seamless integration of deskphones with User Call Handling.

    Detailed Description of the Request:

    Currently, when a User Settings Template is applied with a "Phone Call Handling," the setup is designed to ring only the RingCentral Desktop and Mobile apps, with no option to include deskphones. This limitation creates the following challenges:

    1. Customer Expectations Misaligned with Design:
       Customers expect the settings applied via templates to be consistent across all devices, including deskphones.

    2. Operational Disruptions:
       Essential deskphone functionality is impacted, especially in environments where deskphones remain a critical part of workflows (e.g., front desks, shared spaces).

    3. Inconvenient Workarounds:
       Customers are forced to manually disable the "Call Recording Prompt" setting for affected users, leading to time-consuming processes and increased administrative overhead.

    Proposed Feature:
    Enhance the functionality of User Settings Templates to allow deskphones to ring alongside desktop and mobile devices when the "Call Recording Prompt" is enabled.

    • Add a checkbox or configuration option in User Call Handling settings to include deskphones.
    • Ensure that this behavior is intuitive and documented to prevent misunderstandings.

    Impact of Implementation:

    1. Improves user satisfaction by meeting customer expectations.
    2. Reduces administrative burdens caused by manual reconfiguration.
    3. Minimizes potential disruptions in business operations, especially for users relying heavily on deskphones.

    Customer Scenario:
    In Michigan sites, a customer applied a User Settings Template with the "Call Recording Prompt" for their users. This inadvertently caused deskphones to stop ringing, leading to missed calls and confusion. While troubleshooting, we identified the limitation and implemented manual changes to resolve the issue, but the process was cumbersome. The customer expects deskphones to ring as part of the default behavior when using these templates.

    Closing Notes:
    We believe this enhancement will address a critical gap in functionality, aligning the product with customer needs while reducing administrative challenges. Please consider this request for future updates.

    "While we currently don’t have a specific timeline for when this feature might be implemented, your vote and input on the link above will provide valuable feedback for our developers as they consider this functionality in future projects."

    We would like to request a feature enhancement to address the current limitation in User Settings Templates that prevents deskphones from ringing when the "User Call Handling Template" is applied. This limitation causes confusion and operational disruptions for customers expecting a seamless integration of deskphones with User Call Handling.

    Detailed Description of the Request:

    Currently, when a User Settings Template is applied with a "Phone Call Handling," the setup is designed to ring only the RingCentral Desktop and Mobile apps, with no option to include deskphones. This limitation creates the following challenges:

    1. Customer Expectations Misaligned with Design:
       Customers expect the… more

    6 votes

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16. Longest Idle Call Queue Fix

    Longest Idle currently resets when switching to DND or making any type of call. Users can manipulate this my quickly switching DND on then off AND/OR by making quick calls to remain last in the queue and avoid calls.I propose that Longest Idle's idle time is only reset by taking a Queue / External call

    71 votes

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    Under Review  ·  9 comments  ·  Other  ·  Delete…  ·  Admin →
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17. Call recording

    I want the call to go to voicemail if we are not available. But if we are available, I need a recording to notify this call may be recorded before it goes to the active agent. Currently, if we are not avail, the recording gives the disclaimer and the voice mail message. Case #28781387

    1 vote

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18. be able to cut off ringer on app without cutting off ringer on desktop app
    1 vote

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19. Smart Call Queue Routing

    We want to have a smart feature in our call queue system. When a customer calls back within 24 hours, they're automatically connected to the same user/member that handled their previous call. This ensures continuity in their customer service experience.

    1 vote

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20. Call log

    To show multiple missed calls from the same number.

    1 vote

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