12733 results found

1. Option to Hide Call Queue Answered Call Information in User RC App Call Log

   Option to Hide Call Queue Answered Call Information in User Call Log

   Description: Currently, when a call from a call queue rings to a user’s RC app and the call is missed, the app displays information about who answered the call (e.g., another team member). This is a significant issue as it unnecessarily exposes sensitive internal information, specifically how many calls other staff members are answering. This is not relevant to the user, and it’s simply not appropriate for other staff to see this level of detail regarding others' call handling.

   Requested Feature: Introduce an option in the settings that allows administrators or users (based on permission) to hide or disable the display of who answered a call from a call queue in the user’s call log view when they miss a call.

   Use Case:

   A user misses a call from a call queue and does not want to see who answered the call in their call log.
   This would provide a cleaner and more focused call log for users, avoiding unnecessary details that may not be relevant to them.
   Most importantly, it removes the visibility of how many calls other staff are answering, protecting privacy and promoting a more professional environment.

   Desired Outcome:

   Users will not see the name or extension of the person who answered the call when viewing their missed call in the app.
   Only the incoming call (e.g., "Missed Call from Call Queue") will be shown in the call log.
   This will ensure the privacy of all staff members and prevent unnecessary exposure of internal call handling details.

   Option to Hide Call Queue Answered Call Information in User Call Log

   Description: Currently, when a call from a call queue rings to a user’s RC app and the call is missed, the app displays information about who answered the call (e.g., another team member). This is a significant issue as it unnecessarily exposes sensitive internal information, specifically how many calls other staff members are answering. This is not relevant to the user, and it’s simply not appropriate for other staff to see this level of detail regarding others' call handling.

   Requested Feature: Introduce an option in the settings that… more

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2. Bypass call queue status by turning on and off the user extension status on the Ringcentral Ap

   Once the user turn off/on the call queue status on their extension, it will also turn off and on the status on the call queue via admin portal.

   2 votes

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3. Disable External Incoming Calls _ BT Account

   Feature Request : Disable External Incoming Calls

   Details : Want to be able to disable External callers to be able to dial into a user/direct extension.

   Brand : BT Business

   6 votes

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4. Option to set Emergency Response Location in Phones and Devices Section of Admin Portal for Soft Phone Users

   Deskphone's ERLs can be setup in the Admin Portal. This option should also apply to Softphone users.

   1 vote

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5. I need to be able to set up an alternate first name for the dial by name directory

   I need to be able to set up an alternate first name for the dial by name directory. Some users go by shortened name such as Mike/Michael which leaves callers frustrated

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6. Improved Support for Expired Certificates on Legacy Polycom VVX 500 Devices

   Request for Feature/Improvement:
   Certificate Renewal Process: Implement a streamlined process for renewing or extending certificates on older Polycom VVX 500 devices. This would allow users to continue using these phones beyond the 15-year certificate lifespan without major disruptions.

   End-of-Life (EOL) Support for Older Phones: Provide clearer communication regarding the end-of-life process for older Polycom VVX 500 phones, including options for certificate renewal or migration. A formal migration plan could help customers transition to newer devices smoothly.

   Log File Retrieval for Expired Certificates: Develop an automated or simplified method for customers to retrieve and submit log files that can quickly identify expired certificates or other configuration issues related to older devices.

   Request for Feature/Improvement:
   Certificate Renewal Process: Implement a streamlined process for renewing or extending certificates on older Polycom VVX 500 devices. This would allow users to continue using these phones beyond the 15-year certificate lifespan without major disruptions.

   End-of-Life (EOL) Support for Older Phones: Provide clearer communication regarding the end-of-life process for older Polycom VVX 500 phones, including options for certificate renewal or migration. A formal migration plan could help customers transition to newer devices smoothly.

   Log File Retrieval for Expired Certificates: Develop an automated or simplified method for customers to retrieve and submit log files that can quickly identify… more

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7. Tell caller they are being connected

   Turn Off "Tell caller they are being connected " as a Default and Set the Ring Tone as the Default instead of Music.

   1 vote

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8. Missed Call on IVR after hours Call logs

   Needs to show Missed on Call logs instead of Accepted for Call that was routed to IVR after hours

   4 votes

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9. Filter Out Internal Calls In RingCentral App Call Logs

   Customer wanted to Filter Out Internal Calls In RingCentral App Call Logs

   5 votes

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10. be able to block sms for customers who requested out out

    be able to block sms for customers who requested out out

    If the customer requests not to be contacted anymore by sms. Block for all of Organization to send sms to that customer.

    2 votes

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11. themes

    Additional THEMES Option for performance report

    1 vote

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12. Free trial to add device testing the deskphone

    Customer is requesting to be allowed to add device and provisioned deskphone without paying to test the deskphone they will be using and check the service as well.

    1 vote

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13. RingSense for CX Quality Average

    Looking for a way to calculate a monthly average in RingSense, is this possible? For example, if there are 10 calls recorded, say March 1st to March 30th, add the total scores, divide by the 10 calls, and that would give you the monthly average score.

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14. Request for Faster Sync Between Live Reports and Call Logs

    Currently, there is a delay of 15-60 minutes for live reports to update after a call is logged, which causes discrepancies between the live dashboard and the call logs. A feature to enable a faster or manual sync between these reports would improve real-time accuracy and convenience for teams actively monitoring the live dashboard.

    1 vote

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15. ISP Connection Log

    User wants to have/implement 'ISP Connection Log' to monitor their system.

    1 vote

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16. Certification of Firmware Version 12-1-1 for Improved Speed Dial Functionality on Cisco 8800 Series

    I’d like to propose certifying firmware version 12-1-1 to enhance the speed dial functionality on Cisco 8800 series phones.

    Currently, when configuring a speed dial on a Cisco 8851—whether through the home screen by pressing and holding an available line key or via Settings > Phone > Speed Dial—the speed dial entries do not appear on the home screen. Instead, they are only accessible through Settings > Phone > Speed Dials.

    Upon review, this functionality is available on firmware version 12-1-1, which is not yet certified by RingCentral. The currently supported version is 12-0-1 (12-0-1MPP0001-245).

    Certifying firmware 12-1-1 would provide a more seamless user experience by enabling speed dial visibility and usability directly from the home screen.

    I’d like to propose certifying firmware version 12-1-1 to enhance the speed dial functionality on Cisco 8800 series phones.

    Currently, when configuring a speed dial on a Cisco 8851—whether through the home screen by pressing and holding an available line key or via Settings > Phone > Speed Dial—the speed dial entries do not appear on the home screen. Instead, they are only accessible through Settings > Phone > Speed Dials.

    Upon review, this functionality is available on firmware version 12-1-1, which is not yet certified by RingCentral. The currently supported version is 12-0-1 (12-0-1MPP0001-245).

    Certifying firmware 12-1-1 would provide… more

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17. Ability to reset an extension.

    Ability to reset an extension to reuse it for the new user,

    5 votes

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18. Ability to Route the Call Back to User Ext Voicemail from IVR Menu

    When callers dial the user DID and when he's not able to answer it, call will be forwarded to IVR and one of the key press option is to route the call back to user's voicemail.

    3 votes

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19. Disable greeting for internal calls

    There should be an option for users who have call greetings to not have them play on internal calls. Meaning it would just be for any external call to their DDI

    17 votes

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    3 comments  ·  Admin Portal  ·  Delete…  ·  Admin →
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20. profile picture to SMS

    We want to set a profile picture for our SMS so that when we send and receive the SMS, they will see our profile/logo.

    10 votes

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    5 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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