12375 results found
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external shared contacts
Ability to include other information when adding external contacts.
1 vote -
Update list of UK counties
Update the counties list in the UK OR allow search by area code only so we don't have to hunt for a county that hasn't existed since the 1990s
Examples are Cleveland for Middlesborough numbers and there's no greater Manchester county still, there are other issues.
Quite often I know what area code I need, I don't really care what county its in and neither should you, this is a CLOUD telephony platform...
Also when the list of number is returned sort by number and instead of change set just have "next page" so we can get a range easier…
1 vote -
Send fax transmission result only to user who send fax using the company fax number
We would like to be able to see faxes for only faxes that are sent by the sender. For example, if shawna@thebradshawfirm.com sends a fax can ONLY shawna@thebradshawfirm get a receipt for the fax rather than EVERYBODY who is listed to be able to receive faxes getting them as well?
3 votes -
Remove WebSite Chat on Admin portal
Hello, How do I turn off this chat or can you provide a URL I can go to that means I can get to the Admin panel without having to click the chat box out of the way.
3 votes -
Robocall Reporting
Ability to see how many suspected robocalls come in without disabling feature. A report specific for robocalls only.
5 votes -
Device Manual Provisioning Feature That Allows The "Username" Field To Be Used As The Extension Number
The customer has an emergency alert system that triggers using an extension, such as 5304, which activates the alert on device 8180. After transitioning from Mitel to RingCentral, the manual SIP provisioning information requires the "username" field to be entered into the 8180's extension field. The emergency alert system depends on this extension to trigger correctly. Currently, this setup is not functioning as needed because the "username" field from RingCentral's manual SIP settings is tied to the phone number, not the extension number. The customer requests a feature that allows the "username" field to be used as the extension number.
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6 votes -
HUD in MS Teams as default landing page
If you set the HUD as the Primary or first tab within MS Teams, it doesn't keep the setting. Phone seems to always become the default. very frustrating.
1 vote -
Ability to reduce time for receiving calls
Ability to reduce time for receiving calls. It would be great if we do have option to reduce the wait time for incoming calls before the call gets routed to an extension
1 vote -
Option to Delete ALL Call Logs from the RC App
when the user clicked the Call logs > Edit > Clicked the box to "Select All" It will only select the logs that it is CURRENTLY on the screen and he has to scroll down to select more.
1 vote -
Automated SMS on the phone number left by customer on voicemail
When client/customer leave their phone number on voicemail, our system should automatically send the predefinded SMS to the phone number.
7 votes -
Automatic update DND status
Need the ability for the system to automatically switch user status to available for example after 30 minutes to prevent people from forgetting to change their status back again
11 votes -
Hud should display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user ext
Customer would like Hud to display the name of the receiver of the call accepting the forwarded call in a ring group or in a call forwarding from a user extension.
8 votes -
HUD status is not based on the Message side of the App
User status is based on the Messaging side of the App if that is enabled, and not the Telephony side. It is possible for some people not to have the Messaging features enabled.
11 votes -
AUTOMATIC DOWNLOAD OF CALL RECORDING
AUTOMATIC DOWNLOAD OF CALL RECORDING with number and email address
10 votes -
convert the voip number to wireless number
Ability to change the type of phone number to wireless number/voip number/landline number for other vendors to accept the number to work in 2fa
6 votes -
Ability to mark all unread SMS and voicemail messages read
Need the ability to mark all unread SMS and voicemail messages as read. Currently, we only have the delete option when you select Edit on Unread Messages (SMS & VM).
23 votes -
Retrieve deleted conversations
Hope there's a way to retrieve deleted conversations.
42 votes -
Ability to set SMS on DND
I have business hours set on RC so that calls will go straight to VM after hours it would be great if there is a way to set DND for the SMS
2 votes -
Persist - Add support for SIP Trunking
As ISDN and analogue lines will be phased out by major EU carriers. We need to provide a different PSTN backup via the Persist Gateway for users. We would need the possibility to use a SIP Trunk instead. The SIP Trunk should offer straightforward IP connectivity and the option for a registration type of SIP Trunk.
5 votes -
Disable emergency response location banner update
Disable the emergency response location banner update and only advise once.
2 votes
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