11343 results found
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Add a Separate permission for international SMS.
Currently international dialing, simultaneously allows international calling and SMS.
I want to be able to provide permission to users to make international SMS and international calling separately.
2 votes -
Reports for number of calls being received per user.
I was hoping you could help me figure something out - we want to generate some reports about how many calls each user is receiving, but we're running into an issue
Right now our main number call handling is set to route to a receptionist user, then the receptionist transfers calls to the intended recipient - seemingly a pretty normal office configuration
But when we generate a Performance Report in Analytics, it shows that any call coming into the main number is being counted as a call to the Receptionist
We can't accurately gauge who is taking calls when they're…
1 vote -
Ability to change display name on phone
Ability to change display name on phones, instead of showing direct number at the top it should show the name of the user extension
1 vote -
Transfer call via name and not extension number
Customer would like to have a way to transfer calls via name and not by extension numbers
1 vote -
mute tone when dialing numbers
option to mute the tone when dialing numbers. The sound that plays on your phones as you dial each number
4 votes -
More Granular User Caller ID Permissions
Would be great if administrators can decide which numbers a user can use for outbound caller ID. Right now, all company numbers, contact center routing numbers, and site numbers are visible to anyone who has access to change their caller ID at all.Current permissions around outbound caller ID are "all or nothing" in that either users can change their OBCID to anything in the company/site OR they can't change them at all.
5 votes -
Schedule conference call on Someone's Behalf
It would be great to start/schedule conference call using another user's Host code
2 votes -
Disable international SMS for specific users
Ability to disable international SMS for specific users
2 votes -
2 votes
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Custom roles
We should have the option to customize the accessibility of call logs for a customize roles. The capability to have an access to call logs for specific users under specific sites.
2 votes -
Call Queue inbound calls showing an outbound call
When you check call logs and filter by User Extensions, calls from the call queue show outbound calls instead of inbound when the user is unavailable. It would be best if calls were shown according to the original action taken, either inbound or outbound, regardless of whether we filter the calls.
2 votes -
To include Saudi Arabia in RingCentral International Numbers Supported Countries
The customer would like to assign an international phone number for their employee based in Saudia Arabia.
Informed that Saudi Arabia is not part of Supported RingCentral International number.
Submitted this feature request on behalf of the customer so that they may be able to work with their Saudi Arabia-based employee in the future through RingCentral
1 vote -
Block calls with no caller ID on Super admin extension
We need to apply the option "Block calls with no caller ID" to run only in the direct number of the Super admin extension 101 however the option applies on all the extension of the account, as we have consulted support currently that is an expected behavior It would be nice if there is an option in the admin portal where we can choose the extension where this will apply and for it to be applied on all extension when set in the super admin
1 vote -
Can we get a different ringtone for calls coming back from a wait queue ?
It would be beneficial to identify a call coming back from the wait queue by a unique ringtone different from the normal one. This would prevent someone from greeting a customer again due to mistaking it as a new call
2 votes -
2 votes
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Ability to use Play Announcement (Incoming Call Information) feature which currently does not work in RC Desktop/Web App
Incoming Call Information - Play Announcement does not work in RC Desktop/Web App
"I am trying to get Call Screening to work. I have set all the settings correctly according to the help docs, but I never hear the callers name announced."
NOTE: The feature works in RC Mobile App
2 votes -
Download and back up your data automatically
We have received feedback from our valued customers regarding the convenience of downloading/exporting voicemail data from the admin portal for all extensions.To enhance user experience and streamline processes, we kindly request the implementation of a feature that allows users to easily download/export their voicemail data in bulk directly from the admin portal.Presently, our customers are advised to perform this task manually, and we believe that incorporating a bulk download/export functionality would significantly improve efficiency and user satisfaction.Your consideration of this feature request is highly appreciated, and we look forward to any insights or updates on its potential implementation.Exporting message data…
8 votes -
Longest Idle Ring Settings Option Under User Extension
Longest Idle Option for User Extension's ring Settings when added members are within the RIngCentral Account since the dialed number is also it's DL and cannot be assigned to a Call queue which doesn't have the call waiting options too.
3 votes -
Call Pickup Group Forwarded Call Limitation
BT Call Pickup Group when Forwarded to other user's phones, forwarded vis custom rule or forwarded via phone is considered a limitation at this time per the support site. They would like to have this limitation lifted in future updates.
3 votes -
Customer is placed on hold (from any extension) and is able to dial 1 to be directed to the message only extension
Customer is placed on hold (from any extension) and is able to dial 1 to be directed to the message only extension
1 vote
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