11776 results found
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Exempt Extension for Shared Directory
Consider implementing an exemption feature in the admin portal to allow selective sharing of external contacts within the directory, enhancing flexibility and control over contact management.
1 vote -
Individual User Profiles
Individual user profiles to see how many calls they have taken while being a user
1 vote -
change how call information is displayed when transferring calls from queue
Looking for the ability to change how call information is displayed for calls transferred from a call queue directly to an agent. Currently there is no option to remove the call queue name. If an agent is part of the call queue they think it is a queue call not a direct call to themselves.
4 votes -
Set CLIP and Clip no Screening by the admin
Today it is not allowed, that the admin sets CLIP and Clip no Screening.For several scenarios (e.g. POCs) it needs a quick way to set it.The process to get to this setting is very bumpy and lengthy - not user friendly.If there is a possibility, the acceptance would be increased.
10 votes -
Call Complete elsewhere
When the call is forwarded, the journal should show who took the call.
10 votes -
call history for 30 (90) days if customer decides
Call history for 30 (90) days if customer decides.
It should be configurable per account. 7 days as default is good, but for a lot of medium and large sized customers it is too short.10 votes -
Individual Outbound Caller ID for Shared Lines
It is better that customer has the ability to choose the caller ID for each line -- even they are sharing one device. Some customers use one phone for different companies but admin portal only allows them to choose one caller ID.
3 votes -
Paging Only Group for Mobile Devices
The customer would like to have an option to send one way broadcasting through mobile devices.
2 votes -
Shared Calendar - Call Queue
The shared calendar will show who is on a call for the call queue using desktop and mobile RC apps
2 votes -
separate user and extension from License & Inventory user download
Currently, when in Account > Inventory and Usage > and you download the RingEx License user list, the extension and user's name are lumped together, which makes parsing through the data that much more difficult. Both should have their own columns.
1 vote -
Direct number to be connected directly to User
We have a call from a user which is giving a Missed call notification to our admin extension 100 upon checking the call logs with your Representative it shows that the dialed number is the direct number of the user however the caller typed in the extension 100 to redirect the call to another extension, we wanted a way to disable the option for the caller to type in the extension midway to redirect the call
1 vote -
Entra ID
We use Entra ID account provisioning service with RingCentral. It works pretty well but we have noticed that RingCentral users created using the provisioning service have their Caller ID set to our main number. We would like it to default to the user's Primary Number.
1 vote -
Call Log for ATA
We have a customer who would like to know if it's possible to determine whether the forwarding extension using ATA is busy or unavailable, or to have the forwarding status displayed in the log.
1 vote -
Auto answer specific calls
We want an auto-answer option for custom rules or specific calls.
4 votes -
Option to disable call recording announcement per call queue
We have our valued customer who's idea might be beneficial to our platform. The account has an Automatic Call Recording to all call groups and users. When a call comes in to 1 call queue, the play recording announcement plays. However, with their current setup, 1 call will be transferred to a different call queue if not answered by the 1st call queue, hence the play recording announcement will trigger once again and so on, call will be transferred to a different call queue or to an external number that has the same call recording announcement. It is somehow not…
9 votes -
RingCentral Desktop App's Phone Tab: Customization
- Option to bring back the old layout on the Phone Tab wherein the spacious dial pad or right side is not that blank.
- Since the dial pad can be popped up, the right side could have been minimized or could be adjusted to maximize displays of call logs and voicemails as a whole and not per log.
7 votes -
Analytics - ability to add calls routed to message only extension or announcement only extension.
Analytics - ability to add calls routed to message only extension or announcement only extension.
38 votes -
3 votes
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Track User place in the call queue distribution
We would like a way or an announcement that the user will hear to to know what is the place of the user in the call distribution on a call queue
1 vote -
call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be
As the call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be showing as missed call on the analytics.
1 vote
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