12377 results found

1. Hide the hidden Global Address List to the RingCentral app

   Hide the hidden Global Address List to connected to the RingCentral app

   4 votes

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2. Click to dial from Subject line of email

   Current Situation:

   In the RingCentral Windows app integrated with Microsoft Outlook, users can right-click a phone number in the body of an email to initiate a call using the softphone.
   This feature is highly appreciated as it allows users to call clients directly from their signature phone numbers without additional steps.

   Problem:

   The ability to right-click and dial is not available for phone numbers in the subject line of emails.
   Frequently, phone numbers are included in the subject line rather than the body, forcing users to manually copy and paste the number into the RingCentral app's dial pad, which is inconvenient.
   Although the F6 shortcut allows dialing a highlighted number, it is not as intuitive and requires users to remember specific keyboard commands.

   Proposed Solution:

   Extend the right-click dialing functionality to include phone numbers in the subject line of emails within Outlook.
   This enhancement would allow users to right-click on a phone number in the subject line and select "Call with RingCentral," just as they currently do in the email body.

   Benefits:

   Improves user efficiency by reducing the steps needed to make a call.
   Enhances user satisfaction by providing a consistent and intuitive experience across different parts of an email.
   Reduces the need for users to remember keyboard shortcuts or perform manual copy-paste actions.

   Current Situation:

   In the RingCentral Windows app integrated with Microsoft Outlook, users can right-click a phone number in the body of an email to initiate a call using the softphone.
   This feature is highly appreciated as it allows users to call clients directly from their signature phone numbers without additional steps.

   Problem:

   The ability to right-click and dial is not available for phone numbers in the subject line of emails.
   Frequently, phone numbers are included in the subject line rather than the body, forcing users to manually copy and paste the number into the RingCentral app's dial pad, which is… more

   2 votes

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3. Poly Trio 8800 to support firmware version 7.2.8.0031 or higher

   We are trying to upgrade the firmware version of Poly Trio 8800 to 7.2.8.0031, but it keeps on reverting to 7.2.4 since the phones are assisted provisioned.

   2 votes

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4. Settings to Avoid International Call Charges on Your Mobile App

   Settings to Avoid International Call Charges on Your Mobile App

   Settings on mobile app to ensure to do not incur costs for international calls

   Hi. I've enabled international calling using the admin console. I wanted to check that using the mobile app wouldn't result in call charges as per guidance at

   https://www.ringcentral.com/gb/en/blog/ringcentral-answers/international-dialling-codes/

   ?

   Is there any setting on our iPhones or Samsung phones we need to change in order to ensure we do not incur costs for international calls ?

   2 votes

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5. Show call recording inside company call log in call information

   It would be really convenient to have access to the call recording of a call inside of the information tab under company called logs. Please see attached images for details.

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   1 vote

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6. call queue data retention

   Ability to save user and call queue configuration in case a user/call queue gets deleted

   1 vote

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7. Substitute caller ID for International number

   We would like to request for us to be able to use our Australian mobile number as a substitute caller ID in the account, we reached out support and we were informed that the mobile numbers are not support

   2 votes

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8. Track inbound and outbound SMS of users in a report.

   I want a way to track a list of users' inbound and outbound SMS in a report that can be delivered to their manager. I am not finding an option to use for this. Please tell me where I should go to set this report up.

   5 votes

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9. Returned call instead of missed call

   Customer would like to have a new feature wherein if there is a missed call and they returned the call, it should be tagged as "returned call" instead of missed call

   4 votes

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10. Support for analog credit card processing devices over ATA.

    Extend ATA support to credit card processing devices. When asking about porting these devices over to RingCentral, I was informed they should be replaced with units that use Ethernet instead of telephone. Being able to port them as is by using an ATA adapter would have been preferred.

    4 votes

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11. Translate abbreviations in voicemail to text as abbreviations only

    Translate abbreviations in voicemail to text as abbreviations only. For example, it generally translates "PA" to Pennsylvania, which is not what we intended.

    2 votes

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12. Separate option for automatic Inbound and on-demand outbound call recording

    A request has been submitted asking if there is option for a separate recording option for inbound and outbound calls, where it's automatic for inbound and on-demand for outbound

    10 votes

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13. Full Content Voicemail Transcript

    Include full content of Voicemail Transcript

    7 votes

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14. Increase the voicemail time limit

    The voicemail time is too short. Is there a way to increase the time limit, the ideal time limit would be up to 10 minutes. We service all time zones w/ calls coming in after hours. It is very frustrating for the client to call back to continue a voicemail 2 to 3 times.

    8 votes

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15. call back when free after busy (CCBS / CCNR)

    Call back when free after busy (CCBS / CCNR)Common feature in Europe

    16 votes

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16. Increase limit if fax attachment to 1GB

    Customer was sending over 500 faxes to their clients and doesn't want to send those separately. Customer specifically requested for 1GB limitation for file size

    1 vote

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17. ATA TO ATA INTERNAL FAXING

    Subject: Allow ATA users to send FAX internally (Allow T38)
    Feature Request Description: ATA users cannot send fax internally due to
    JIRA : https://jira.ringcentral.com/browse/CNV-16701
    Expected Behavior: Should be able to send fax ATA to ATA internally
    Current Behavior: Cannot send fax ATA to ATA internally

    1 vote

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18. auto-generated calls and sms in bulk

    The customer inquires about the availability of a feature that allows for recording voice or text messages and sending them as auto-generated SMS or calls to multiple customers simultaneously.

    1 vote

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19. Zero Dialing- Do nothing

    On Zero dialing, Do Nothing is selected. When the caller presses 0, it should do nothing, it should not connect to the operator extension. Do nothing should disable the operator extension.

    10 votes

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20. On Demand Forwarding

    Hello,
    So a option that I see would help users who are not as tech savy.

    On Demand Call Forwarding, when my call queue is active for the office and I am the only user in the office today and I have to leave the office... there should be a option for me to press a code on the phone to auto forward the call queue to another location without typing any number or changing anything manually.

    It should be automatically forwarding once the user presses on the deskphone for example *30 and all calls forward to my main office. Then upon returning to the office I hit *30 again and the call forwarding ends. This option should bypass Call Queue as it will be used when users are not in the office or need to leave urgently.

    This feature should be added to the Ringcentral Admin portal for admins to setup the number for On Demand Call Forwarding and the user on the location just does *30 and the call will forward or *30 when they return to stop the call forwarding from occurring.

    Hello,
    So a option that I see would help users who are not as tech savy.

    On Demand Call Forwarding, when my call queue is active for the office and I am the only user in the office today and I have to leave the office... there should be a option for me to press a code on the phone to auto forward the call queue to another location without typing any number or changing anything manually.

    It should be automatically forwarding once the user presses on the deskphone for example *30 and all calls forward to my main office.… more

    2 votes

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