11779 results found
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Assign Task to someone with no active extension
Michael, would like to have an option to assign a Task to someone who is part of the company but has no active extension
1 vote -
1 vote
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option to disable the notification prompt in RingCentral Phone app
Option to disable the pop-up window/notification in RingCentral Phone app. Please see the attached file.
2 votes -
Add the Park button to the dialer
Can you include the Park button on the main menu so it is not hidden behind the three dots.
14 votes -
Call waiting to apply on call queue members.
Call queue members to have call waiting enabled.
74 voteshttps://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US
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Customizable File Labels for Backup Data. (Call Recording)
The customer would like the ability to customize the file labels for backup data (Call Recordings). In addition to the current details such as "From," "To," and "Date," they want the option to include a timestamp. This would make it easier to identify specific calls or files."
1 vote -
Enter account information after company number is dialed
As part of caller verification, after the caller will dial the number, there should be an option in the IVR system where they can enter their account information i,e. account number for security purposes.
2 votes -
RC App Logs
Ability to remove additional information (i) on received / missed calls on the call logs in the ring central app.
2 votes -
Call Queue wait List
When a caller dials into a queue and there is a wait, they will be given the option to opt out of the queue and request a callback. If the caller selects this option, RingCentral will then automatically compile a list of these callback requests and send notifications to the appropriate team members, ensuring timely follow-ups. This is different from the Interrupt Audio.
3 votes -
Bulk password change
We had an issue with user login and we need to change password for the users and supply them a generated password from the company It would be helpful if there is a way to update the password of my users on role> template
7 votes -
Bring back the option to keep app in foreground at all times
This feature was present in previous versions but is missing in the current release. In my job, I juggle 9+ windows on 3 screens, and the call window often gets lost behind others during calls. Keeping it on top ensures easy access while multitasking.
15 votes -
call history on the app will be searchable without scrolling all the way
call history on the app will be searchable without scrolling all the way
4 votes -
Bulk Convert Phones to Hot Desk Phone
Facility to convert unassigned phones to hot desk phones in bulk would save lots of time in all deployments that are inclusive of such devices as the flow to do so is roughly 30-60 seconds per device and is very monotonous. With hundreds or thousands of phones this is very inefficient.
Would suggest something akin to the Bulk Device Replacement.
2 votes -
"Ring when extensions I am monitoring receive incoming calls" for call queue
"Ring when extensions I am monitoring receive incoming calls" only works when the monitored user receives a direct call (i.e., their extension is used). I would like to use this feature when a monitored user answers a call from the queue.
3 votes -
Have the ability to forward a call to an external number including its extension
Have the ability to forward a call to an external number including its extension
3 votes -
Old Call Recording
We have a customer who is requesting access to past recordings for a user who only recently had call recording enabled. They are wondering if there's any way to retrieve these recordings for their business purposes.
1 vote -
Retrieve Call recording on not recorded extensions.
User wants to retrieve the recording set to a user extension that we have found out is not recorded, checking if we can retrieve the recording on our end.
8 votes -
Nationwide calling to 310xxx numbers for Canada only
For RingCentral to add Nationwide calling to 310xxx numbers for Canada only. In the province of Quebec in Canada, there are a lot of services, like the police, public service, or companies that use these phone numbers. These numbers are always the same format ex: 310-XXXX
2 votes -
increase the hold and park times for public and private to 12 hours
We have a situation where we may need to leave a call on hold for 12 hours during a shift however the current timeout is 5 minutes before it disconnects, correct?
Can you please increase the timeout for holds (and call parks) both public and private to 12 hours for ALL USERS - completely system-wide ? We do not want call on hold or parked to ever time out. Thank you.
Resolution3 votes -
use the same number for user extension and call queue
Would like to have a user extension use the same/single number in a call queue. clients would like to call and text the same/single number
1 vote
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