13289 results found
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Incoming caller ID for Internal calls
Customer would like to have an additional tab or rule that would display the primary number for incoming calls instead of the caller ID on the Outbound Call/Faxes that is currently specified.
For example:
The current set up is Outbound Call/Faxes>
Caller ID>For internal calls> Display my phone number> it showing the Company main number set for all users since it is their selected caller ID for external/ outgoing calls.10 votes -
Voicemail storage increase
It would be better if we get more than 200 message on the voicemail storage, so that a company will not miss any messages from a caller. Also, having an easy voicemail reports that can see the total amount of voicemail for each of the user extensions.
13 votes -
Resending Voice mail to preferred email address
Resending Voice mail to preferred email address, feature where user will have option to redeem the voicemail messages transcription to their preferred email address
2 votes -
Secondary Fax Number to use ad Direct Number and Outbound Fax ID
The customer wanted to have her Secondary Fax number used as an Outbound Fax Caller ID with other extensions on the account and at the same time to keep it as a direct fax number dedicated under her extension to receive fax.
2 votes -
Disable/Enable Delete SMS Sended
Hello team,
Hey guys
Can you create an option that disables the deletion of text messages? This is very important to keep a record of all talk between agent and customer.
Thanks
2 votes -
Paging shortcut key
The partner wants to request to add a speed dial in the line keys for the paging group.
16 votes -
Presence
The customer wants to share his desk phone for his user extension ( added as presence ) to make outgoing calls and change the login credentials at the same time.
1 vote -
Call Park | See the Actual Location (address)
Ability to see the Actual location or address of the caller not just the location number.
1 vote -
Option to change contact profile color
Ability to change the contact contact profile color that is randomly assigned by the system.
4 votes -
Sync presence status of RingCentral back to the Outlook / Exchange / O365
Using the Plug-In 'Ringcentral for Outlook' you can create and send a meeting invite to one or more contacts in your Outlook. You can start a phone call to an Outlook contact directly from the Plug-In too.If you are creating a conference invite short-term it would be very beneficial to see in Outlook the RingCentral the presence status of the invitees.
53 votes -
Call waiting for external number
customer want to get feature where they can cater multiple callers maximum of 10 for inbound and outbound on one transaction answering it to their external numbers from call queue.
2 votes -
Adding new contact then replacing existing contact without any duplicates
Our customer would like to import/add new contacts as a bulk, then the existing contact will remove totally without any duplicates
2 votes -
Option to modify / Correct AI Transcription.
"Transcriptions are mediocre, at best. Still have to type the call details out for a call because of the number of errors. Would be helpful to be able to correct the transcripts to help the AI "learn" or to enter non-standard or industry terms into a database for the software to choose from to help improve quality. "
3 votes -
IVR Key Press Identifier
Having the option to know which key press did the caller pressed before it routes to an external number. External umber is used in a multiple key presses set up.
13 votes -
When each CQ member's direct number is dialed, it should be able to forward the call to the same CQ.
We have 3 extensions for the Site Ext. 6000. Those 3 are a member of the CQ Ext. 6080. We wanted when each member's direct number is dialed, it should forward the calls to the same CQ Ext. 6080.
1 vote -
Allow Call queues, Shared Line Groups, Delegated Lines as extensions in HUD
Allow call queues, Shared Line Groups, Delegated Lines To be added to HUD. this would greatly benefit receptionists and admins in call handling
4 votes -
dial by name directory
Customer wants Dial-by-Name Directory added as option to select in "If no one answers" for a User Extension. For now, the options are, Send to Voicemail, Forward the Call and Play Announcement.
2 votes -
Backup and Restore Point for Admin Portal setup data.
We recently had an unsuccessful hacking attempt on our account. Upon discussing this with support they disclosed that RingCentral does not backup any of our setup information. This means if there was a breech, we would lose days work setting up our system all over again. This is so critical we are considering moving to a competitor.
22 votesRingCentral maintains multiple data sites and nodes to ensure core user and account data can be preserved in the unlikely event of a site disruption. While customer-initiated backup of all settings and configurations is not presently offered, there are policies and procedures in place to assist customers who may encounter a significant data loss. Any customer who experiences such an event should engage RingCentral immediately. -
Prohibit dual incoming calls (call waiting off)
It could happen, that 2 calls attempts come in at nearly the same time. The user get both - has to decide, which to take - even when 'call waiting is off'.This should not happen - only one call should get passed though to the user.
18 votes -
Ability to include same direct number and use it as part of group within a ring group so it will keep ringing once call reaches the next gro
Ability to include same direct number and use it as part of group within a ring group so it will keep ringing once call reaches the next group
1 vote
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