11055 results found
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Display the time zone of the person you are about to call
I think this would be a very useful feature as some businesses have contacts that are in different locations and time zones. This feature would help prevent calling someone outside of their work hours. Perhaps having this as a feature to enable with an additional option to not let the call go through if the recipient is outside of normal business hours.
9 votes -
RingCentral Desktop App Answer Calls Without Microphone
Requesting for the RingCentral Desktop App. to have a capability where you can pick up a call even if there is no microphone connected which is available on the old RingCentral phone app. This is very useful for calls like 2FA that need to enter a number key only and not require a microphone
2 votes -
Add additional MSI install switches into RC Phone MSI installers
Please add install switches to disable/suppress the following during installation:Product TourApp Download Prompt
4 votes -
Message Notification
When the message screen is the main active window on my computer, I don't get an audible message notification. When another window is active window I get notifications. It would be useful to always get a notification in case I'm away from the computer that way I'll know someone is trying to reach me.
12 votes -
Re-arrrange Softkey of a Hotdesk Phone (Poly)
specifically - when users are logged in, I want the "Log Out" Softkey to be visible on their main page without having to click "More". As of right now, when NOT logged in - the Login softkey is visible on the main page but once a user logs in, they have to click the "More" soft key before they can see the "Log Out" Softkey. I would like them to see the Log Out softkey on the main page once they are logged in.
3 votes -
RingCentral App Status - Ability to sync the RC App status in User Hours.
RingCentral App Status - Ability to sync the RC App status in User Hours.During the after hours, the RC app should show DND or not available automatically even they are still logged into the RC App.
8 votes -
to remove the blocked option on outbound caller ID on admin portal
to remove the blocked option on outbound caller ID on admin portal for all users as cx doesnt want to his users to have this option
10 votes -
Ablity to do 2-way calls while On demand is activated
Customer Unable to do 2-way calls when she activate On demand call recording> unable to play the announcement for second call either when dialing out
1 vote -
track outbound calls of a single number, used simultaneously by multiple users in a call queue
to have the capability of tracking outbound calls done from a single number, used by 5 people all at the same time, having the extension assigned to a call queue
1 vote -
identify how a fax was sent whether mobile app or desktop app or on the admin portal
to identify how a fax was sent if through mobile app, admin portal or desktop app. not only which extension where a fax was sent from.
1 vote -
Allow to Select Voicemail Contact Display to Phone Number or Caller ID
On the RingCentral App and Polycom phones, the voicemail pop-up when a phone number has a caller ID shows as "Voicemail from John Doe." On the app, it says the caller ID name itself. There should be an option to allow the admin to show just the phone numbers if they prefer to or just the caller ID name if they would like or need to.
1 vote -
Expansion Module Multi-page Presence
Support for Yealink T42S and Yealink T46S Expansion Module Multi-page Presence
5 votes -
Exporting the original Messages
It would be best to export the original or unedited messages in Data Extract rather than just the edited versions of the messages when exporting it from the Message Data Retention on the app
2 votes -
To merge the operator and recipient
To have the settings back on Call / Fax / SMS Recipients need to merge the operator and recipient so when choosing an extension as operator it will also change the recipient to the same extension at the same time.
2 votes -
Silent warning group
Customer like to create group like with button, allow user in the group press the button to warning if any emergency like a life threatening situation happens, the warning is silent, just possible turn on the light of group button, alerting other users may need reach the police for assistance.
1 vote -
Multiple prerecorded messages to leave
It would be nice to have the feature to prerecord messages to leave if a customers voice mail answers. With just a click of a button you could select one of the messages to be left with out having to stay on the line and record the message live
1 vote -
Ability to add call quue extensions to the compan directory
The call queue Helpdesk 4444, is hidden from the company directory. I see the box where I can turn it on or off but it's greyed out. Won't let me change it. Could you please change it to where it's listed in the Company directory?
1 vote -
user work details on softphone to deskphone
user details (work number and email)on the RC app softphone sync with supported desk phone.
1 vote -
Have the option to mute/silence individual contact
Enable users to mute individual conversations or calls while still receiving messages, without resorting to blocking or activating the "Do Not Disturb" (DND) mode
1 vote -
Ability to use RingCentral Phone App for France phone numbers that is associated to a deskphone
This is normal behaviour for France when they use the RingCentral Phone app as a 2nd device. If they already have a deskphone assigned to a user, they will not have a direct dial option using the RingCentral Phone app. The recommendation is to use the RingCentral Desktop app version. This is due to regulatory compliance for France Numbers are on Demand.
2 votes
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