11323 results found
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Use New Zealand number as substitute caller ID for Australia accounts
RingCentral Australia account want to use their New Zealand numbers as a substitute Caller ID.
3 votes -
Zenoti Integration
Change availability status on ring central based on Zenoti Calendar appointments. i.e. I have an appointment that is checked in on Zenoti, my ring central will automatically be switched to not available and then will automatically be set to as available once I have closed out the appointment in Zenoti. I'm finding my staff forgets to turn their ring central back on after appointments and we are missing calls.
2 votes -
Access voicemails just like you can access call recordings
I run an ecommerce company that uses ring central for our customer service. It's super convenient because the calls automatically record themselves and i can easily access those recordings via the dashboard or even through a plug in with Reamaze which is incredible. Thus, I dont understand why I cant do the same for voicemails my customers leave. Instead, I either have to have my agents go through their email or go to the admin portal for a dedicated voicemail report. Either would be an extreme disruption to their routine and would be a huge pain to train.
3 votes -
Option to keep RingCentral phone call window open when answering from a paired deskphone
When a deskphone is paired there should be an option to keep active call windows on the RingCentral computer app without having to accept them there first, it's awkward to answer on the computer and then pick up the handset in instances where we don't prefer to use a headset, and it makes it much easier to use the otherwise great computer program and its features for things like transferring and monitoring calls
3 votes -
Adding multiple external number to answer call when call queue is busy.
Adding multiple external number to answer call when call queue is busy or when reached the maximum waiting time. It will be very beneficial to the business productivity, making sure customers on queue are being assisted in a timely manner.
4 votes -
Option to file carrier ticket for outbound CNAM complaints
Ringcentral could have an option of filing a carrier ticket for issues with outbound CNAM showing incorrectly with specific phone carriers instead of advising the customer to call their respective carriers.
35 votes -
to transfer voicemail to another deskphone
to transfer voicemail to another deskphone
3 votes -
Add the ability to see Online/Offine Status of Hard Phones through the User List Download In ServiceWeb(Excel & PDF)
When downloading the entire user list in Service Web in Excel format or PDF format, I would love to see a column added to see the online/offline status of each hard phone we have on the UID. This would enable us to perform quick audits to determine the status of hard phones at any given time period without having to click into each user/extension to check this under Users<Devices.
5 votes -
Capability to masked the phone numbers when making an outbound call and only allow the recipients to see the caller ID name
Capability to masked the phone numbers when making an outbound call and only allow the recipients to see the caller ID name
1 vote -
Give ability to set an alternate park recall destination other than the original phone that parked it.
It's a problem that calls recall to a phone where someone may not be and then ends up in that user's voicemail. It would help if you could create a park recall queue group so that it rings several phones.
2 votes -
.MSI Version of Microsoft Teams Embedded App
To have a .MSI Version of the Microsoft Teams Embedded App for silent installation purposes.
2 votes -
Create Voice Control features for RC (akin to Siri or Hey,Google)
We have the opportunity to bring on an unsighted user as a receptionist and we were looking to see if there was a way to have voice commands of calls. The ability to answer, hold , transfer and conference calls specifically, by voice command and have RC respond.
3 votes -
Microsoft Store
Make the RingCentral Desktop App available for download and install via the Windows store.
4 votes -
Allow overlap custom rule from main number and user extension
Right now, main number is assign to a user extension then from user extension, we've created custom rule to ring all devices. I don't want to assign main number to a call queue since it will not allow the user to answer multiple calls at the same time. But the problem is when a caller calls our main number and press direct extension, if main number is assign to a user extension, then it will adapt the bahavior I've created under custom rule of that extension which is, it will ring all the devices instead of ringing just my phone…
1 vote -
Multiple Users on one license
Customer wants to have a feature where multiple users can access 1 extension
1 vote -
Archiving call recordings made prior to installing archiver
We installed the archiver approximately 30 days after we installed RC and learned, unfortunately, that the call recordings prior to installation are unable to be archived. It would be great to have a manual way to save those calls or set date parameters for the archiver.
5 votes -
Assigning paging device to a call queue
In this way, they can assign not just one user to answer or get access to it but multiple users like a call queue does
8 votes -
Be able to receive voicemail from Message only extension through desk phones only
Be able to receive voicemail from Message only extension through desk phones only The customer doesn't want to receive voicemail attachments and notifications sent to his email address. They don't want their email to voicemail attachments and notifications to avoid accumulating space from their email account.
2 votes -
Forward calls to next group if no members of group available
We have an office administrator who takes a break at various times of the day and needs the phone routed to our customer service group when she is. We have a group called Main Number that customers are routed to when calling our main company number. She is the only member of this group, and this group routes calls to our customer service group when she does not answer. The problem is: if she sets the phone to Do Not Disturb or Do Not Accept Queue Calls the phone will still ring for the customer, just not her phone. So…
3 votes -
Send and receive secured fax
faxes containing secured PDFs sent from provincial and government organizations in Canada and for confedentiality
3 votes
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