11783 results found
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Emailed FAX receipts should show Subject line--Regardless of SUCCESS or FAILURE
Having all FAX receipts (Regardless of SUCCESS or FAILURE) show the Subject line text would help anyone viewing the receipt have a better idea of the subject matter of the FAX.
2 votes -
Ring Central Call Quota Count
A user of ours asked if there is a way to turn off the part in Ring Central Max that shows users how many calls they have taken from queue, due to said users not taking calls after they hit their monthly quota. Would like a way to either block users from seeing this or turning it off altogether.
2 votes -
Call monitoring
Please include a feature to call monitor multiple users to monitor one user at the same time
10 votes -
Disable Voicemail - Enable Faxing
Currently extensions are required to take voicemails & faxes as all or none. Our customer would like to have the option to take no voicemails, but still receive faxes.Is it possible to enable faxing only and no voicemail? Rather than disabling the mailbox entirely?
26 votes -
Idea in DevRC3
This is test idea created to test in devrc3 environment.
1 vote -
Dial by extension
Option to enable/disable dial by extension. Locks a certain number of digits for new extensions.
13 votes -
Collect Calls
Ring Central phone numbers should have the ability to turn on/off the acceptance of collect calls. In our business this is vitally important.
8 votes -
To have a pre-recorded voicemail that will be sent
To have a pre-recorded voicemail that will be sent to each of his customers just in case cannot reach them. To leave voicemail messages to every customer instead of automatically sending the pre-recorded vm.
4 votes -
@mention team inside another team
We currently have a larger group setup for all of our support staff. Because of the amount of noise in that chat, many people turn off notifications, and users know if they want someone's attention to @mention them. That works fine. The feature request comes when I want to mention a smaller subset of people who are all members of another team. So for example, I have a team called All Support and there are 30 people in that team. I have another team called Level 1, Level 2, and Team Leads. All 30 people are also members of the…
5 votes -
Ability to customize password for Poly phones without reverting it to the default.
Due to configuration via assisted provisioning, whenever the customer is changing the password of the phones, it just reverts back to the default password. Customer would like more customization power.
11 votes -
Arrange call queue list members based on the Rotation
Pone system> groups> call queue> drop down for call queue members list should be arranged on the order the calls is distributed based on the rotation of the call queue
5 votes -
Custom rule that can be applied to all the numbers on the account with one click
I have multiple numbers on the account including digital line, auto receptionist and direct number
I want to have a feature where I can create a custom rule on the account where I can click it and it will apply on all of the numbers on the account without assigning a template for each and every extension or to create a custom rule for each extensions4 votes -
Individual contact listings per site code
Require the ability to provide each site code with their own contact directory listing either based on extension grouping based on site code or department groups. Allows for cleaner contacts when utilizing multiple sites.
25 votes -
Allow to still receive fax to user extension even if missed call settings is set to forward to an extension.
It would be convenient to still be able to receive incoming fax to a user extension even if the missed call setting is set to forward to another extension.
13 votes -
Auto "accept queue call" toggle OFF for individual users based on schedule
We would like to see a feature added to the admin dashboard that would allow us to set specified times for "accept queue call" to be toggled off for all agents so that if an agent forgets to toggle this off at the end of their shift, it will be toggled off automatically. This will ensure that we do not have agents logged in the next morning if they start later, or if they happen to be off on that day. The tool that you have now, logs everyone off at the same time, regardless of their schedule, but it…
5 votes -
add audio file in Park Location extension
The customer has a new MP3 audio file we would like to use when we put clients on hold/park line.
3 votes -
The RC mobile app should have a Wi-Fi only option
The Direct dial data options, should include Wi-Fi only
4 votes -
Option to modify caller id information
When calls are being forwarded, on the caller id - it will read "forwarded from XX" before displaying the incoming caller id, we would like to have an option to remove the forwarded from XX information as it takes time before showing the name of the person show is actually calling.
1 vote -
SMS notification system with an attachment
The customer is requesting if it would be possible to create SMS notification for an extension including the attachment attachment
3 votes -
Emergency Calling Notification
Display incoming call for emergency calls when dialed specific number or extension.
3 votes
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