11323 results found
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Option to share directory/phone book to other users in the RC app
I would like to share my RingCentral phone book with other users in my company and have the users update the contact list to reflect on my account.
1 vote -
Call Rotation Missed Call
When a call goes thru a call queue in a rotation settings and a member was not able to answer, this will count as missed call which is should not count as missed.
5 votes -
Add Availability and Custom Status Indicators/Icons next to Company Contact Names
For Only Company Contacts, please show their Availability (Available, DND, Invisible) on their User Icon and the Custom Status Icon/Message to the Right of the User Name. Also, please show the Custom Status Icon/Message to the Right of the User Name in Messages Tab as well and anywhere I can look up a user in this system.At this present time the ability to see company employee status indicators is severely limited and unhelpful for an at-a-glance lookup of my coworkers. I've included a screen shot of where these should be in the Contacts Tab under Company contacts. It also should…
3 votes -
Gather Firmware files for the desk phones
Customer is looking for an option on our end to access and get firmware information for the desk phones without accessing the devices
5 votes -
To have a pre-recorded voicemail that will be sent
To have a pre-recorded voicemail that will be sent to each of his customers just in case cannot reach them. To leave voicemail messages to every customer instead of automatically sending the pre-recorded vm.
3 votes -
Download performance report with specific Data
Download the specific time range that includes the number of calls per day and if it's inbound/outbound without the unnecessary data such as the specific time with separate AHT for inbound and outbound all at once
2 votes -
Capability to check in SCP in users are using headsets and to know the make and models connected
Capability to check in SCP in users are using headsets and to know the make and models connected
2 votes -
Disable Call Recording when a Specific Person is Included on the Call
Can we add this kind of feature so that we can disable the call recording when a specific person was included or added to the call an option that we can enable or disable the call recording to specific user
4 votes -
For Multi Site: Receive incoming calls with announcement saying which site is calling
For Multi Site: Receive incoming calls with announcement saying which site is callingcustomer have 2 EXT and on the 2nd EXT, he is routing the call to his mobile number but when someone contacting the 2nd and 3rd site and route the call to his mobile phone, he cant distinguish which site is this.
3 votes -
HUD pop out window on RingCentral app
It's great that the HUD was added to the RingCentral desktop app however, the only thing for us that it seems to be lacking is the ability to adjust the layout of the pop out window for the HUD. We still use the RingCentral Phone app because the pop out HUD view allows me to customize my HUD window more than the HUD in the RC app. In the RC app I can't get everyone to appear on the same size window like I had with the RC Phone app. Please see attached screenshots
143 votes -
Custom DNC
RingCentral should add a custom DNC.I would like to disable my company's outbound lines from calling my companies inbound lines.It would be nice to be able to quickly remove a client from being called.I would like to be able to upload a list of phone numbers, and my entire office would not be able to dial them. Similar to DNC, just a custom list.
12 votes -
Centralised Contact List OR Telephone Directory that can be shared with all-users of the company
I understand that you can add or import contact to the "Personal" contact list, but these contacts are only available to 1x user.I want a Centralised contact-list or Telephone Directory that can be shared with all-users of my company. This is the most important thing in a compnay that user's have access to contact-lists/telephne numbers those can be shared accross the compnay/users.I stronlgy recommend to introduce this feature. It is a basic feature provided in other telephone systems.
53 votes -
Answer incoming call when engaged on another call
When I am on a call, I am not able to put the customer on hold and answer the other incoming call on the same phone extension
10 votes -
Automatically Update Presence After Computer is Locked
It would be nice for Ring Central to be able to recognize when a user has locked their computer and update their presence to "Idle" or something similar, noting that the user is briefly away from their desk. Our policy is to lock your system when not in use, so if somebody locks their system and walks away to help somebody with something, it would be nice for Ring to reflect that the user is not available/idle/away, so that they're not still receiving calls, appearing to be available. Otherwise, users have to remember to change this every time they step…
4 votes -
SSO Report for users Enabled / Disabled
SSO Report for users Enabled / Disabled.Account has SSO enforced on account but Super Admins have the ability to disable individual users to not use SSO. Customers would like a report that shows what users do not have SSO Enforced (Disabled).
3 votes -
Restricting Outbound Calls via Limited Extensions
We would like to restrict the numbers able to be dialled from our limited extension handsets. All outgoing calls are to be blocked, aside from emergency 999 calls. All internal extension dialling is to remain and be unaffected.
7 votes -
customize a note in fax cover page from the admin portal
Wants to have the ability to customize or add a note in the fax cover page from the admin portal so there's no need to paste it to the RC app when sending a fax.
4 votes -
Customers want to receive fax 100% even the user type is voice and fax
Customers insist that the fax should worked 100% even the type of the users is tag as voice and fax. and don't want to assign dedicated fax number to receive it with out any issue.
5 votes -
Allow to keep the same SMS thread when responding to number w/o or with symbols
Actual Behavior:It does not allow both parties to keep the same SMS thread. When the customer replies, a new thread will be created with a number showing +1 (800) -*.
3 votes -
Filter to Function for SMS Log Reports
The SMS log filter is already an active option on the Admin Portal however, the feature is not functioning correctly. Even if a number is searched, the results wouldn't change. Even if the filter for inbound or outbound is selected, same thing happens. This feature needs to be active and should be working as how it's supposed to be. Downloading an excel file, making a table to filter the SMS is a tideous way or filtering SMS logs.
7 votes
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