11323 results found
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Need ability to increase Monitoring Group limit of 100
We have maxed out the number of monitoring groups, and need to add more due to continued growth. The limit of 100 is a hard coded value which is poor design and needs to be set be either user or RingCentral controlled variable.
24 votes -
Suppress deleted call queue members from Call queue analytics
Kelly Services has over 400 locations with the US for recruiting services. At several of these locations, they have call queues for inbound recruiting candidates to call in. They have about 190 call queues for this portion of the business with each call queue having about 3-5 call queue members, on average. They also have a relatively high turnover rate for these call Queue Members (Recruiters) over 25%. They are also starting to use Business Analytics for their tool to manage this portion of the business and the productivity of the recruiters. The issue they are having is that deleted…
3 votes -
Add DTMF as softkey during an active call
We would like a softkey added to transfer an active call to voicemail. The idea would be that the receptionist would answer the call then hit the softkey to tranfer to voicemail and then hit the line key to select the user's voicemail that they want to transfer the called to.
2 votes -
Ability to make the custom role the default role when creating a new user
Ability to make the custom role the default role when creating a new user
2 votes -
Barge Tone Notification
When barging into a monitored call, a beeping sound will be heard by both parties. It would be great if we have the option to turn that notification off.
4 votes -
Turnoff messaging tab for MVP
Turn off messaging feature per Role. Allow customer to be able to select the Role to not have access to messaging with Desktop or mobile app. This will allow customer to restrict outside contractors for security reasons.
16 votes -
Is it possible to have a url-link for a search with a specific phone in Analytics
Is it possible to have a url-link for a search with a specific phone number in Analytics.For example, the client called in, then that number can be link to specific Analytics where it it belongs. Also, I am looking at my example phone number analytics and I also saw that in the office, when someone calls. Instead of a name of a client the log and the callerID has our name first then clients name. Please remove the name of our query from the caller ID
1 vote -
Implement a mapping message window to prompt users on how they want to populate data, similar to Outlook's import process
- Implement a mapping message window to prompt users on how they want to populate data, similar to Outlook's import process.2. Introduce an opt-in mechanism for administrators to delete all records with credentials, ensuring a deliberate action.3. Enhance the delete functionality to work for dropdown lists exceeding 50 records, displaying an error message when attempting to delete more than 50.4. Address the absence of a method to display column field headers as long as the length of the string.5. Recognize the need for a business name column for users involved in fax broadcasting, accommodating names with more than two space-delimited apostrophes…
1 vote -
Fax Number Checker
Customers would like to have the option in the Admin Portal or app to check the receiver's number first if it's working/active/up and running before they send a fax.
1 vote -
Presence/DSS Keys: Display Extension Number Only
The DSS keys show the extension number and the user name. There should be an option on the Presence Settings to shorten the display on the keys and only show the extension number.
1 vote -
Allow to configure two factor authentication method per user
It would be great to have the option to allow users or admin to change two-factor authentication method for any users from email to sms or vice versa.
6 votes -
Number Porting: add description field on admin portal for a port to differentiate between ports
There is no space to add a “description of the port request”. This would be very helpful when we have multiple locations and types or ports happening simultaneously.
2 votes -
Number Porting: Can a sequential number be used to identify number ports to help differentiate them easier.
Quoting the port number is confusing because you don’t assign a sequential number so it is hard to tell the difference between port requests. I am sure there is some logic but it is not obvious.
2 votes -
Administratively managed contact list for system-wide use
We'd like to see a feature in Avaya Cloud Office where Super Admins could create an administratively managed contact list that would be available to all users system-wide. As an example, a human services agency using Avays Cloud Office could find it useful to have a system-wide contact list of vendors as opposed needing to import or create contacts individually for each user.
2 votes -
Toll free to Digital Line
Would like to have option to make their toll free number as a Digital line for their extension
8 votes -
Company name in App - Multi-site
It would be great if we have the ability to change the company name that appears in the App for some users that assigned to another site within a Multi-site setted up account.Especially for customers that uses Multi-site to manage their multiple line of businesses, not branches.
23 votes -
For Messaging in the RingCentral app, turn file sharing sources into a security role based permission
Use case: The customer is widely using MS Teams as their core collaboration solution. They would like to leverage RingCentral's & Textel SMS solutions for team tackling of SMS, which leverage RingCentral's Teams in Messaging.Current Limitations:
SMS does not support all of the file types and file type sources we support in messaging.
The customer needs to selectively roll out Messaging to a subset of users for the Team Tackling of SMS
The customer needs to ensure that the subset of users who will be doing the Textel team tacking SMS do not have permission to share from any file…1 vote -
Drop Down allows users to choose their outbound caller id number
Can we set a template for users to have only one option for the Outbound caller ID that can be set by the Super admin.
1 vote -
Template to create custom rules for General Settings, IVR Menus and call queues
A custom template that would allow admin to create General Settings, IVR Menus and call queues. Understood that this would only be specific dates and actual manual routing would need to done but this would be helpful.
1 vote -
Disable video option when on an active call
There should be a feature that allows to disable switching to video while on an active call on RingCentral App for iOS.
1 vote
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