12084 results found
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Route IVR Menu Key Press to Company Greeting
Feature Request: Route IVR Menu Key Press to Company Greeting
SummaryEnable IVR menu key press options to route directly to the Company Greeting.
Current Behavior
IVR Menu key press actions can only be routed to:
An extension
Voicemail of an extension
An external number
Dialed-by-name directory
Currently, there is no option to route a key press to the Company Greeting.
Requested Enhancement
Add “Company Greeting” as a selectable routing destination for IVR menu key press actions.
1 vote -
Multiple recipient for faxes and SMS
The caller wanting to make sure multiple users can receive faxes and SMS.
253 votes -
Ability to create incident ticket in behalf of the customer
It would be best to create a unified platform where in the support representatives can create an incident ticket in behalf of the customer. It would be best to have a collaboration with different carriers in behalf of the customer to improve customer experience.
3 votes -
Preserve Chat History When Re-Enabling Extensions
Currently, re-enabling a disabled extension creates a new profile, causing chats and groups from the original profile to be lost. The requested feature would allow the app to either retain the original profile or merge the old and new profiles, ensuring no messages or group data are lost.
This addresses the root problem—preventing data loss and improving user experience.
1 vote -
Full Call Transcript for Merged Calls
The ability to generate and access a complete, continuous transcript for calls that have been merged (e.g., when multiple participants are combined into a single active call session).
Current Limitation:
At this time, merged calls do not produce a unified transcript reflecting the entire conversation. This creates gaps in documentation and makes it difficult to review discussions in full context.Business Need / Use Case:
Maintain accurate and complete records of multi-party conversations
Improve compliance and documentation
Enhance coaching and quality assurance reviews
Provide better visibility into full customer interactions
Having a consolidated transcript for merged calls would significantly improve…
1 vote -
RingCentral does not support embedding a playable video directly within a standard SMS. People want click on links. Pls add it as an option.
When I send a link with a video in it to someone who registers on our real estate website they will not open it. They are worried it is a virus (spam). When I text the consumer they think its AI. With the technology that RingCentral has today why cant they have the option to send video text with a embedded video showing there is a real human like you can through your personal cell phone ie Verizon Wireless? Sprint? T-Mobile?
1 vote -
callback call recording
Can we have the auto call recording turned on for the callback feature within call ques. I am being told that in a call que if you have the callback feature turned on and a client selects the call back feature, then that call is not recorded
1 vote -
Validate phone list
validate phone lists - to confirm the phone numbers we have are working numbers still in service?
1 vote -
2 votes
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The ability to automatically dial a number when clicke, Without having to press on the Phone Icon. This feature should be available on yeali
The ability to automatically dial a number when clicked, Without having to press on the Phone Icon. This feature should be available on Yealink phones that no need to add rule
2 votes -
Caller ID on transfer
Transfers - can we please have a feature implemented where end users can choose to have original caller ID displayed when transfered?
I.E:
Caller A calls the company, Employee B answers the phone and cold transfers to employee C. Employee C either answers or doesnt. By default in EX you only can have Employee B shown as the Caller ID. This isn't ideal in every environment.We would like Caller A info to be displayed for employee C, instead of employee B's info.
8 votes -
delete transcript
Description: I am requesting the ability to manually delete transcript history within the app. Currently, users lack sufficient control over removing these records once they are generated. We need a clear "Delete" option for individual transcripts, as well as a multiple selection tool to delete several entries at once. This is essential for user privacy and keeping our history logs organized.
1 vote -
Option to upload the custom call recording notification when transferring a call
Please add an option so that when the call is transferred to another extension, they can upload a custom recording rather than the default announcement that the call is being recorded.
1 vote -
Specific caller ID on custom rule
Currently, there is no option to enter a caller ID(e.g. Airbnb) when creating a custom rule. We can only enter the callers' phone numbers or contacts from the address book.
Using a specific caller ID helps us filter calls, especially when multiple numbers share the same caller ID.1 vote -
Exclude Email Signature from Email-to-Fax
When sending faxes via email, the email signature is being included, which adds extra pages.
Is there a way to exclude the signature? If not, please consider this a feature request.
0 votes -
Request to Support Favorites for CSV-Imported Contacts with "RingCentral (Default)" Source
The customer is uploading external contacts to the directory via a CSV file by setting the source column as "RingCentral (Default)" and wants to add these contacts to their favorites, which is currently not possible.
Request: Enable users to mark contacts as Favorites when the contact source is set to "RingCentral (Default)" via CSV import. Currently, even if the source in the CSV is set correctly, these contacts appear in the app as "Shared Directory", which prevents users from favoriting them. This behavior differs from when a customer manually adds a contact directly in the app—they can set the source…
7 votes -
Notification which lets you know that an individual you are tracking on messaging turned to Green status.
Notification which lets you know that an individual you are tracking on messaging turned to Green status. This will improve your chances of catching the person when they are available.
1 vote -
Fax cover page
They’re requesting the option to update the contact phone number on the fax cover page so it shows their fax number instead. She mentioned that when she handled it, she used to upload a custom cover page, but now that someone else manages it, they rely on the default system cover page since the new user isn’t familiar with custom uploads. They also attempted to use a dummy phone number, but that could create future issues with account access. The best solution would be to have a dedicated field where they can set the phone number displayed on the fax…
5 votes -
The serial number of a third-party device should be visible when using Manual provisioning.
The customer is requesting an option to manually add the serial number of a third-party phone on the Admin Portal page when using Manual provisioning.
5 votes -
Allow "Firearms" related businesses with TCR
Customer is requesting to reconsider "Firearms" or any businesses that might be considered disallowed content for TCR registration
4 votes
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