12971 results found
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BT Feature Request: Custom Configuration for BT provided phones
BT Feature Request: Custom Configuration for BT provided phones
Details : Currently, BT-provided phones are not permitted to undergo any custom configuration changes because doing so would void the manufacturer’s warranty. The prohibited customizations include, but are not limited to:
*Blind/Attended Transfer Settings for Yealink phones
*Custom Line Key Setup
*Extending Transfer Timers for Cisco phones
*Any configuration requiring access to the phone’s web interfaceExpected Behavior: To be allow to apply the custom changes according to the customers request for their phone set up
Brand : BT Business
8 votes -
Transcripts when using a deskphone
When using a deskphone to make or recieve calls the transcripts should still be available
2 votes -
Increase the add account feature on RC APP
Customer wants to increase the Add Account Feature on the RC App, which customer has an options to add more extension in one RC applications to access back and forth.
1 vote -
admin portal view only access
Managers would like to be able to have access to see details of users and call queues groups. However, Super Admin is reluctant to provide full access. View only access is desired to monitor managed users voicemail boxes. There should be some level of control in the roles for full access, manager access for minor changes, and view only for various sections of the admin portal rather than simply no control or full control.
1 vote -
Bind IP to Emergency Address
Bind IP to Emergency Address
4 votes -
Fix time zone in Call UII and #CALL_DTS# token in RingCX's Recordings Delivery process
The RingCX Recordings Delivery feature allow for the file name to contain token #CALLDTS#, which is "The date and time a call took place". This date/time value is the Eastern Time. Our company is in Central Time zone as specified in the config settings in Ring Central. I understand the #CallDTS# value is taken from the Call UII. Both values should match the time zone specified in the company settings config.
4 votes -
Admin-Controlled User Password Reset and Forced Password Change
Add a RingCentral admin option that allows administrators to reset a user's password and require the user to change the temporary password upon their next login.
Current Setup
Currently, when a user's password needs to be changed, the user must manually initiate the password-change process.
Requested Enhancement
Provide administrators with the ability to:
Reset a user's password from the admin portal.
Set or generate a temporary password for the user.
Force the user to change the temporary password to a new password upon their next login.
Clearly indicate when a user is required to complete the password change.1 vote -
Add an “In Progress” Tab for SMS Conversations
We run a busy company and rely heavily on SMS through the mobile app to communicate with our patients. It would be extremely helpful to add an “In Progress” tab alongside the existing “All” and “Unread” tabs.
This would allow us to flag SMS conversations that still require follow-up and quickly return to them until they are resolved.
Our SMS inbox receives a high volume of messages throughout the day. As new messages come in, active conversations can quickly get pushed down the inbox and unintentionally missed. We’ve noticed this happening with customers who are interested in purchasing a product,…
1 vote -
Spam / Robo Caller Identification Report
Many organizations receive repeated unwanted calls from the same phone numbers. I would say that our organization receives WAY more SPAM calls since moving to Ring Central which has been on ongoing issue the last few years.
While it is possible to investigate call activity manually, identifying these callers often requires reviewing call logs, running reports, and looking for patterns across multiple users. This can be both time-consuming and reactive.
Proposed Enhancement
Create a report that identifies inbound phone numbers that exceed a configurable call threshold within a specified time period.
For example, administrators could define criteria such as:
More…
1 vote -
All Numbers View - Customize Column Order be Retained when Downloaded
As an administrator, it's great that the portal allows us to customize the display and order of columns to create a view that works best for our needs. However, when the All Phone Numbers report is downloaded, the export uses the default column order rather than the customized view that was configured in the portal.
It would be very helpful if the export could retain and download the column order that the administrator has already configured as their preferred view. This would make the downloaded report match what is displayed on screen and provide a more consistent user experience.
Currently,…
1 vote -
Ability to add Custom Fields to Phone Numbers that will be included in the "All Phone Number" download.
Ability to add Custom Fields to Phone Numbers that will be included in the "All Phone Number" download.
Our team relies heavily on the "All Phone Numbers" export as our primary inventory report for managing phone numbers across the organization. While the report provides the basic information we need, it doesn't give us a way to track history or store notes related to individual phone numbers. Because of this, we maintain separate spreadsheets and regularly cross-reference information to understand a number's history, status, and any special details associated with it.
One enhancement that could add a lot of value would…
1 vote -
sender should received notification that fax has been received successfully
sender should received an email notification that the receiver successfully received the fax that was sent.
2 votes -
Suppress Email Notifications for Blocked Spam and Phishing SMS
- Eliminates Security Contradictions & Confusion
When an inbound text message contains confirmed malicious phishing infrastructure (such as a "Smishing" link), RingCentral’s carrier-layer security correctly drops the text to protect the client's endpoint apps. However, allowing the automated notification daemon to still send an email copy of that exact phishing message directly to the user's corporate inbox completely defeats the purpose of the initial block. It creates a massive security paradox that confuses end-users and generates unnecessary IT support tickets.
Reduces Corporate Phishing Attack Surfaces
By delivering the verbatim contents of a blocked phishing text via email—complete with the malicious URL—the…
2 votes -
HIPAA Compliant Companies to Have Option for 90 Days of Message Data Retention
HIPAA-enabled companies should have the ability to pick message retention days up to 90 days.
2 votes -
Support More Than Three Concurrent Device Logins for RingCentral Fax
I would like to request an increase to the current three-device login limit for RingCentral Fax. Many users need access from multiple devices, such as desktops, laptops, and mobile phones, and the current limit can be restrictive. Allowing more device logins would improve flexibility and productivity while supporting today's multi-device work environments.
2 votes -
manually send a SMS message to call waiting on the other line
If another call came in during an active call, I want to have a button that allows me to send an SMS message on the call waiting on the other line rather than holding the first line and then speaking to the second caller.
2 votes -
Option for Sharing Call Transcription via Mobile App
No option to share call transcript from the mobile app. only have an option to share for the call notes.
5 votes -
Agent Checker for Call Queue (Email Notification)
Implement an email notification system for the call queue managers to alert them when the number of agents logged in falls below a certain number.
6 votes -
transfer call indicator
The caller ID should have a transfer indicator to indicate whether the call is a transfer or a direct call. For example "Transfer from (Caller ID Name)"
10 votes -
Pause GIFs
Issue: GIFs playing over and over and over is incredibly distracting. Having to manually collapse to hide them is a chore.
Solution: Automatically pause GIFs after they have played for a set time or looped through once. Allow manually playing/pausing them.
1 vote
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