12358 results found
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Allow Site Numbers to Be Used as Dialed Numbers in User-Level Custom Rules
Currently, user-level custom rules do not allow site numbers to be used as the “Dialed Number” condition. This limitation prevents customers from creating flexible call handling rules that differentiate between calls routed through a call queue and direct calls.
At present, achieving this behavior requires reassigning the site number as a Company Number, which may not be feasible for all scenarios.
Request: Enable site numbers to be selectable as a “Dialed Number” condition in user-level custom rules to allow more granular call routing and custom call handling options.
2 votes -
Show link preview on SMS
Ability to show link previews on incoming/outgoing SMS
2 votes -
Allow line key/soft key customization for Poly Edge Series phones via Admin Portal
Currently, soft keys on Poly Edge phones, such as DND, are not adjustable and are set to a fixed configuration. It would be helpful if it could be customized/arranged like other phone models in the Admin Portal.
2 votes -
Use RingCentral number for Zelle
Allow me to use RingCentral number for Zelle so I can accept payment.
2 votes -
Audible tone on connect
When the call is connected and neither the caller nor the callee says as word and you hear silence, you are not sure if the call is established or not - because the line is silent due to whatever reasons, e.g. often the headset is not yet ready.
To be aware for all parties that the call is in progress please add an option that allows to play a tone on connect, similar to the play tone on disconnect.2 votes -
Clio magage on the top left is not working
Allow me to open a clio manage tab from a clio manage tab, by clicking again the clio manage tab button. I have to either open a tab in a different version of clio, clio grow for example and then use the button to open a new tab.
Bear in mind this function does exists in clio Grow.1 vote -
Call parking so that calls can be parked on RC phone and picked up on cell phone without an RC app.
It would be very useful to integrate call parking so that it is possible to park a call on an rC phone but be able to pick it up on one's company or personal cell phone without the RC app.
1 vote -
Outbound Caller ID Configuration During User Extension Creation in RingEX
A feature regarding Outbound (OB) Caller ID configuration in RingEX during the process of creating a new user extension.
Current Behavior:
When a new user extension is created, the default Outbound Caller ID is automatically set to the main company number.Expected Behavior:
Would like the ability to configure the Outbound Caller ID at the time of creating the user extension, specifically allowing it to be set to the user’s direct number by default.This enhancement would help streamline the setup process and reduce the need for manual configuration after the extension has been created.
1 vote -
Add Yealink T58W to the Key Template and Presence Options
The Yealink T58W is a supported phone for RingCentral Assisted provisioning, but there is not an option for the phone in the user's presence options (only option is other phone), and it's not an option for a key template to set up speed dials. This is too high end of a phone to not have this supported, especially when RingCentral has options for both lower and higher end Yealink Models.
1 vote -
"Auto-Join" / Analog Parallel Line Emulation for W70B/W76P
I am requesting a feature for the Yealink W70B base station (W76P package) that emulates legacy analog "parallel line" behavior.
if Handset A is on a call, Handset B sees the line as busy. We need it set to Auto Join or possibly to set a softkey to join ongoing call that can easily be seen by any user/s.
2 votes -
RCS
Upgrade Text Messaging Features to the RCS protocol in RingCentral.
"The latest major standard for text messaging is Rich Communication Services (RCS), which provides modern features like high-resolution media sharing and improved group chats, as an upgrade to SMS/MMS."This request has been made before and has been "Under Review" since April 2022. It does not take over 3 years to upgrade an app to the latest feature especially when it is widespread. RingCentral risks becoming outdated and obsolete as competitors are already using the protocol. If it's difficult to implement in the RingCentral app then perhaps consider creating a…
7 votes -
Access IVR Menu Settings from the RingCentral Mobile App
I need to be able to update the IVR menu settings from within the RingCentral mobile app.
1 vote -
Adding description on how to upload .WAV or .MP3 file in the Announcement-Only Extension
Please include a banner or description in the pop-up window after you click the edit button under Announcement tab - Announcement-Only Extension stating "click the red button to re-record your custom greeting or upload .WAV or .MP3 file"
1 vote -
Restrict the User from inviting External Guest
We have an admin requesting a feature that would allow them to block or restrict users from sending invites or inviting external guests.
2 votes -
Forwarding from unanswered call to AI receptionist
A feature or option to forward unanswered extension calls to an AI receptionist. The current settings offer only the options to forward calls to voicemail, to another extension, or to an external number.
2 votes -
Option to change the via RingCentral label to the company's business name
The customer would like to have an option to change the label "via RingCentral" when sending text messages to their business name.
11 votes -
Ability to assign user extensions on Key template under Key Layout
From Admin portal > Users > templates > key templates > key layout > instead of extension slot, it would be great if we can choose the user extensions that we would assign to it already
9 votes -
Feature Request: Preserve Custom Taskbar Icon Across Updates
Hello RingCentral Team,
I’m writing to submit a feature request regarding the RingCentral desktop app on Windows.
Each time the application updates, it resets or changes the custom taskbar icon I’ve intentionally configured. This happens consistently after updates and requires me to manually reapply the icon every time.
Please consider preserving user-defined taskbar icons across updates. Maintaining existing user customizations would improve the overall update experience and reduce unnecessary friction for users who rely on visual consistency in their workflow.
Thank you for your time and consideration.
2 votes -
automated outbound text
Ability to setup an automated text without anything triggers it. setup an automated text that will send out links of a recording and can be able to setup a schedule for outbound text, not the auto response to missed calls, or out of office SMS, but scheduled automated outbound text
2 votes -
Syncing contacts to other user
Give us an option to easily sync our contacts to other users using the RingCentral Application not by manually importing it into admin portal.
3 votes
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