12720 results found
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option for changing the Outbound SMS ID when replying to SMS
If the customer is replying to a text someone sent to the company number, RingCentral will automatically use the same company number that received the message. The customer cannot "flip" the ID to a different number company number in the middle of an existing conversation thread.
2 votes -
ability to block numbers for specific company numbers
Need a feature that would allow us to block specific numbers for certain company numbers.
Callers that are blocked from a specific company number should still be able to reach other numbers.
1 vote -
Export Custom Rules Configurations
An option to export custom rules configurations. This would be helpful when there are hundreds to thousands of accounts that have custom rule configurations. An idea for an export file would be the user and extension the custom rule is active/inactive for, the name of the custom rule, what's included in the custom rule (Callers, Calling me at, Schedule) and the routing set up for that rule.
1 vote -
Option to have announcement in the Main Site
There should be an option to put an announcement in the Main Site instead of having it routed to the voicemail of the admins or on their call queue extensions
1 vote -
Fax Interoperability and Rendering Normalization for Mixed Transmission Sources
Improve fax interoperability handling for mixed transmission sources (PSTN and cloud eFax) to reduce rendering distortion on received faxes.
Observed Behavior: Faxes are successfully delivered but appear disfigured, misaligned, or degraded when received on RingCentral numbers.
Impact: Affects critical business workflows (healthcare/payroll) where document readability is required.
Scope: Issue observed when sender uses mixed methods (Epic eFax and PSTN), resulting in inconsistent fax encoding/negotiation outcomes.
Gap: Current platform lacks normalization or adaptive handling for varied fax transmission formats that still complete delivery but degrade content.
1 vote -
Call recording controls:
The customer is requesting greater control over call recording settings, specifically the ability to manage and modify recording configurations from the admin portal, including options to determine when recordings should start and stop.
1 vote -
Change the language displayed in the Admin Portal for a specific call queue without affecting other portal settings.
After changing the language setting of a specific call queue to Japanese, we would like the corresponding Call Queue information in the Admin Portal to be displayed in Japanese as well.
1 vote -
Include Shokz C120 as one of the supported headset
The Shokz C120 is a good headset that is very reliable for RingCentral. It should be included under the list os supported headsets of RingCentral.
1 vote -
AI Notes on call monitoring for RingEX
When we start monitoring the call and click the AI Notes, the transcription will not start. I contacted support and was advised that this feature is only possible with RingCX.
This is a benificial feature that users who monitors the phone call can use.
4 votes -
Allow Admins to Download Private Voicemails from Message-Only Extensions
Currently, voicemails marked as Private by callers cannot be downloaded or forwarded by admins when accessing message-only extensions. Please add a feature that allows admins to securely download and forward these Private voicemails while maintaining caller privacy.
7 votes -
Add “Drop Participant” Control for 3-Way Calls on Poly Edge E Series phones (E100/E220)
Description:
Requesting support for the ability to drop a specific participant from an active 3-way call on the Poly Edge E100 when used with RingCentral.
Details:
According to the Poly Edge E series phone manual(https://kaas.hpcloud.hp.com/pdf-public/pdf_9138718_en-US-1.pdf), this feature is supported at the device level. However, it is currently not available when the phone is provisioned with RingCentral.
Impact:
Users are unable to manage participants efficiently during 3-way calls and must end or rebuild the call to remove a single party, which disrupts workflows.
Request:
Enable support for selective participant removal (drop participant) on 3-way calls to align with the…
2 votes -
Bring the Character limit for MMS back to 1600
Character limits for RingCentral text messages/ https://support.ringcentral.com/article-v2/Character-limits-for-text-messages.html?brand=RingCentral&product=RingEX&language=en_US - in this article it says that the limit is 1600
Here are the updated key details for MMS messaging:
Cost: Billed at $0.013 per message.
Delivery: Files must meet our size and format restrictions, or the message will fail to send.
Character Limit: MMS messages have a strict 1,000-character limit.
1 vote -
Outbound Fax Permission Controls
The Problem
Currently, any user can send an outbound fax using any other user's or department's fax identity within the platform. There are zero restrictions on the "From" field, creating a massive identity spoofing vulnerability. The only current fix is completely disabling fax capabilities ("Voice Only"), which is highly impractical.The Risk
Fraud: Unauthorized employees sending faxes as executives or investment bankers to authorize wire transfers or legal agreements.Data Leaks: Spoofing the HR department to distribute or leak sensitive personnel information.
Compliance Failure: Lack of auditability and non-repudiation for highly regulated industries (finance, healthcare, legal).
The Requested Solution
Implement…1 vote -
Ability to Browse Corporate Directory on Poly Phones Without Manual Search
Currently, Poly phones require users to manually type in a contact name to access the Corporate Directory. This process can be time-consuming, especially for organizations with large directories. There is no option to browse or scroll through the Corporate Directory directly from the phone.
Provide functionality on Poly phones to browse the Corporate Directory, similar to how mobile or desktop RingCentral apps allow scrolling through contacts.
3 votes -
Display The Complete Caller Phone Number in Call Queue When Using Caller Name/ID
When a Call Queue is configured to display Caller Name and/or Caller ID, the RingCentral app does not clearly show the caller’s phone number during an active queued call. Instead, the display prioritizes the caller name, which makes it difficult or impossible for agents to see the actual calling number.
Ideally, the phone number should always be displayed alongside the caller name, similar to how direct inbound calls behave. This is especially important for:Verifying repeat callers
Identifying spam or known numbers
Supporting call handling workflows that rely on phone number visibility
As a comparison, direct inbound calls to a…
3 votes -
Apply User Settings Template During Reset & Assign
Apply User Settings Template During Reset & Assign
3 votes -
Live reports should have dark mode and across all of ringcentral it should be an option
Live reports should have dark mode and across all of ringcentral it should be an option
3 votes -
Bulk download for Message-Only Extension voicemail
We need the option to download the voicemails of the Message-Only Extension in bulk instead of one by one.
3 votes -
Allow placing outbound calls using a hot desk phone without logging in
Allow placing outbound calls using a hot desk phone without the need for a user to log in
2 votes -
add fields in the the fax template
I’m trying to add a field to the sample e-fax cover page document and don’t know how to. That level of detail isn’t in the instructions.
Also, the fields that are currently on the sample doc don’t all have a place to input them. I’d like to add the recipient and their company to the cover page, and that’s also not in the instructions.
1 vote
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