12971 results found
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Request to Enable Calendar Presence Support for Exchange On-Premises Connections
The customer would like the Calendar Presence feature to be available when using an Exchange On-Premises calendar connection. Currently, the Calendar Presence setting is hidden under Settings > Calendars and Contacts when the user is connected only to Exchange On-Premises.
The customer would like RingCentral to support calendar-based presence synchronization for on-premises Exchange environments, allowing user availability statuses (such as Busy or In a Meeting) to automatically update based on calendar events.
1 vote -
Last Logged In Report
a performance report or some other kind of report that shows last time someone logged into their RingCentral account would be wonderful to audit for last time users logged in
1 vote -
Message Export Data for specific users
Customer want to have the option to select list of users or specific user from the select Team in Request export opton under Message Export Data
2 votes -
Request to enable MFA for individual users when initiating outbound faxes through the RingCentral app.
For example, when a user accesses the Fax tab and clicks “Send New Fax,” MFA authentication should be required before they can proceed with sending the fax.
This added security measure will help ensure that only authorized users are able to send outbound faxes.2 votes -
Workflow Builder Access Control in RingCentral App
Feature Request: Workflow Builder Access Control in RingCentral App
SummaryIntroduce administrative controls to restrict visibility and usage of the Workflow Builder feature within the RingCentral App.
Description
Currently, the Workflow Builder is visible and accessible to users without sufficient administrative oversight. This request proposes enhanced access controls to improve security, governance, and user experience.
Requested Enhancements
Hide Workflow Builder from App UI
Provide an admin-level setting to completely hide the Workflow Builder option from the RingCentral App interface for selected users or roles.
This helps reduce confusion for users who are not intended to use automation features.
Disable Workflow…
7 votes -
SMS Signature
Ability have a signature at the end of every SMS so there is no need to type it in manually.
90 votes -
Phone call "Notes" generate to a task list
When a phone call is complete and the Notes are generated, there is a task list after the call recap, at the end of the note. I would like the ability to automatically transfer those tasks to the Ring Central "Open Tasks" section where they can be marked as complete or assigned. So that way at the end of the day or week we can make sure that everything is done and followed up on.
2 votes -
Request for Update on Call Log In Progress Status Calls
Johnnie wants to have the Call Logs updated to which it clearly shows the actual routing even if the call is still In Progress. Currently, if you run a report or check the call logs when a call is in progress, it shows the segment on the very top of where the call is at rather than showing the segments in a listed down manner showing one segment after the other like when a call is already completed. The current Call Log In Progress setting is very misleading for customers trying to understand the call.
2 votes -
Include Raw SIP Response and Q.850 Cause Codes in Call Logs and Analytics
Please add columns for raw SIP response codes (e.g., 403, 488, 503) and Q.850 cause codes to the downloadable Call Logs and the Analytics Portal. Currently, the logs only show broad terms like "Call Failure" or "Internal Error". This makes it very hard to troubleshoot dropped calls or routing issues without opening a support ticket. Exposing the actual SIP codes would allow admins to find reason of the call failure and fix network, carrier, or device issues immediately.
2 votes -
Forward to AI Receptionist from any other extensions
Ability to forward to AI Receptionist from any other extensions
21 votes -
Preserve Distinct Line Key Indicators for Monitored Users Receiving Direct Calls
Preserve Distinct Line Key Indicators for Monitored Users Receiving Direct Calls
Summary:
Introduce an option that allows monitored line keys to clearly distinguish between direct calls to a monitored user and calls intended for the local user, restoring the previous visual behavior or making it configurable.Business Need
Organizations that rely on Busy Lamp Field (BLF), monitored extensions, and delegated call answering need to immediately identify who an incoming call is intended for.
Previously, when a direct call was placed to a monitored user, only that user's monitored line key would indicate the incoming call while other monitored line keys…
1 vote -
AI receptionist to record voicemail
AI receptionist should be able to get voicemail messages or record a voicemail when the customers call in
4 votes -
Extend Callback Request Window for Call Queues
Summary:
Requesting an enhancement to increase the time window for callers to press “1” to request a callback, or to allow callback requests at any point while the caller is waiting in the queue.Current Behavior:
The callback option is only available during a limited prompt window. Based on the RingCentral support article, callers must press “1” within five seconds of the callback prompt.If the caller presses “1” outside of this window, the system interprets the input as an extension instead of a callback request. If Extension 1 does not exist in the customer’s phone system, the caller receives…
4 votes -
Bulk Update Phone Number Type in RingEX Service Portal
Summary:
Request the ability to perform bulk updates of company phone numbers from Voice & Fax to any number type directly within the RingEX Service Portal.Business Need:
Administrators managing large deployments often need to remove fax capability from multiple Direct Inward Dial (DID) numbers. Currently, this process requires updating each number individually or contacting RingCentral Support for backend provisioning, making the task time-consuming and inefficient.Requested Enhancement:
Add a bulk action within the RingEX Service Portal that allows administrators to:- Select multiple phone numbers simultaneously.
- Change the number type from Voice & Fax to any number type in a…
1 vote -
Reporting numbers that are nuisance, spam robo-calls and telemarketers directly to FCC from admin portal
Would be best there is a link or option to send the report to FCC just like from the free caller registry, from the admin portal if all settings from Spam and Blocked numbers section does not work.
1 vote -
Custom Roles for Announcement Only Extension
Custom Roles:
Customer would like to have the ability to give permission to a user to access the announcement-only extension without having access to the entire group settings.1 vote -
Ability to control users' phones as an admin
Ability to control users' phones as an admin
1 vote -
Configure Avaya J179 for more than 3-way conference calling.
This feature request explores the possibility of increasing the maximum number of participants in a conference call beyond the current limit.
Enhancing this capability would benefit teams that require larger group discussions without relying on external conferencing solutions.
20 votes -
ability to modify Voicemail options after caller leave a message
ability to modify Voicemail options after caller leave a message
for example remove mark as urgent option in voicemail prompt7 votes -
Separate Permission for Voicemail-to-Text
When the Voicemail Settings permission is disabled for a role, the voicemail-to-text option is grayed out on the user side. However, this also prevents users from updating or customizing their voicemail greeting.
Requested Enhancement: Create a standalone permission for voicemail-to-text that can be enabled or disabled independently of voicemail greeting settings.
This enhancement would provide more granular role control and greater flexibility for administrators.
3 votes
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