12358 results found
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Call Received Email
Hi There, I want to know if have this feature
What we need is, and email to be sent as soon as a new call is received or answered by our team.
I want something like a live commentary
example, each time a call is missed, it can send an email1 vote -
Option to edit a past scheduled webinar to reschedule it and use the same webinar link.
This is for when the webinar was accidentally started, and the webinar link was already shared; we don't need to duplicate the past webinar or create a new one. We can just edit the past scheduled webinar to reschedule it and use the same webinar link.
1 vote -
Live Call Commentary via Email notifications
Hi There, I want to know if have this feature
What we need is, and email to be sent as soon as a new call is received or answered by our team.
I want something like a live commentary
example, each time a call is missed, it can send an emailBut i could not find anywhere, where in the settings, when to send an email each time a call is answered.
The call log is not helpful, because i have to keep checking and have to refresh it
Please let me know, how to do this
Thank you
1 vote -
"Send messages individually" instead of as "Create group text"
When sending text messages on the RingCentral App for End-Users desktop application, have it default to "Send messages individually" instead of "Create group text", like how it was for the RingCentral Phone desktop app that will be discontinued on 5/1/2026. It is rarely appropriate in a business setting to send a group text message. You would never want to text multiple customers and include other customers' phone numbers. It is a violation of privacy. In the RingCentral Phone desktop app, you could toggle the option to whichever you prefer, and it would stay that selection until you choose to change…
1 vote -
Add functionality to the admin portal to allow extraction of a report or data for blocked numbers for all users and sites.
Add functionality to the admin portal to allow extraction of a report or data for blocked numbers for all users and sites.
2 votes -
Auto-save/Ability to recover deleted prompt
We have a customer who is requesting a feature that would allow them to recover a previous prompt or recording without needing to import it manually. Ideally, this would function like an auto-save or version history, enabling them to restore an older recording when needed.
2 votes -
Modify template for activation emails
Requesting to have the ability to modify the template for our account when sending activation emails in both RingCentral Office (RingEX) and RingCentral Contact Center.
This will allow a more uniform approach when onboarding new members and emails will look less like a phishing scam.
11 votes -
website form submitted by client converted to text sent out to team , who can help me with this
website form submitted by client converted to text sent out to team , who can help me with this
1 vote -
which user has call handling templates
to identify which users have the call handling templates applied on them so we can bulk disable the custom rule. the account has over 600 users and no idea among the users have the call handling templates - it will be time consuming to check over 600 extensions one by one just to identify which user has this applied on
1 vote -
Call recordings for Call logs delivery settings
Call Recordings should also be attached automatically to the file that will be send to our emails for Delivery settings in Call logs
1 vote -
Ability transfer a call on the same extension where the call is active
Both user's are using the same extension. If the caller requested to speak with the other user of the extension they want to transfer it to the same ext
1 vote -
It would be great if RingCentral was able to provide analytics of time spent on the app for each participant like a time on the app tracker
It would be great if RingCentral was able to provide analytics of time spent on the app for each participant like a time on the app tracker
1 vote -
custom rule for transfered call
We would like to request the ability for the RingCentral mobile app to ring only when a call has been transferred to the user. This would help minimize interruptions from direct or incoming calls while ensuring that transferred calls are still attended to promptly.
1 vote -
RingCentral Video Meeting Simplified View on Inviting Participants via Phone
RingCentral Video Meeting has no option to Invite by phone in the simplified view. This is a feature gap from the normal RingCentral Video Meeting on ways to invite participants while the meeting is already ongoing.
3 votes -
Ability to Provision Multiple Users (Per Handset) on Yealink W Series Devices
Ability to Provision Multiple Users (Per Handset) on Yealink W Series Devices.
3 votes -
Edit Default Admin role in Ringsense
A feature in which the default roles can be edited instead of duplicate and create a new role
3 votes -
SMS - Access granting for managers to team members SMS messages
Currently there is not a way to grant access to managers/supervisors to the SMS messages their team members send and receive. There is the ability to grant this type of access to user's call logs using User Groups. Would be great if SMS messages could be part of what is imparted with User Group permissions.
18 votes -
HID Touch Controls - Update so they do not disconnect held calls when using Ask First
When using a HID headset with touch controls enabled in the RingCentral Application, there is interference that happens with Held Calls when using the Ask First functionality.
If you have touch controls enabled on an HID device in RingCentral and use the Ask First function, then hang up the Ask First line to go back to the original caller... both calls are disconnected.
Tier 2 is aware of this issue and I was advised to create this feature request to coordinate with HID manufacturers to resolve this HID problem.
1 vote -
Forward picture messages
Users should be able to forward picture messages received via SMS/text to other users or phone numbers.
1 vote -
Enhancement Request: Call Queue Booster - Callback Timeout Tied to Voicemail Wait Time
Description:
Currently, the callback window is tied to the same wait time before routing to voicemail. If all agents are busy and no one becomes available within that time, the callback is missed and requires manual follow-up.
Suggested Improvement:
Allow callbacks to persist beyond the voicemail wait time or retry automatically until an agent becomes available.
Impact:
This would reduce missed callbacks and improve the caller experience, especially during high call volumes.
1 vote
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