12717 results found
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Access to call transcript history for all users
Access to call transcript history for all users
Requesting access to the call transcript history for all users associated with their account. We would like to review and retrieve transcripts of past calls for internal monitoring, quality assurance, or record-keeping purposes. Kindly confirm if this level of access is supported, and if so, please advise on the process and any limitations related to data availability or retention periods.
15 votes -
RingCentral SMS integration with HubSpot to include photo-only messages.
Currently, text messages that contain only photos are not logged into HubSpot. It would be beneficial if these messages could be logged, and ideally, the content of the screenshots could be integrated and displayed within HubSpot directly from RingCentral SMS.
Business Impact:
Ensures all customer communications, including image-based messages, are fully tracked in HubSpot.
Provides a complete interaction history for agents and account managers.
Reduces the risk of missing important visual information shared by customers.
10 votes -
Streaming Music / Message on Hold
Requesting consideration for streaming support of music / message on hold sources like Mood Media (Muzak), Easy on Hold, etc. Customers are requesting this feature due to the changing demands of the industry to get their messaging to current and prospective customers, and the limitations of embedded music on hold don't allow for the organization to change quickly enough.
87 votes -
Transfer a Call Queue Call
Customer Concern:
The customer reports that they have lost the direct call transfer option when receiving a second incoming call from a call queue.
Current Behavior:
When a second inbound call comes from a call queue, the forward/transfer button is no longer immediately visible in the app.
The customer now needs to click the “More” button to access the transfer or forward options.
Previous Behavior:
The transfer/forward buttons were readily available without the need to navigate to “More.”
6 votes -
Independent Theme Settings Per Device (RingCentral App)
Would like the ability to:
Set and maintain different theme preferences per device
Disable theme synchronization across devices
Prevent theme changes on one computer from affecting other logged-in devices
Current Behavior:
Theme preferences appear to be account-based and synchronized across all devices where the user is signed in.Requested Enhancement:
Provide an option to:Store theme preferences locally per device, OR
Add a toggle such as “Sync appearance settings across devices” that users can enable or disable
Business/User Impact:
Users who work across multiple environments (e.g., office and home) may rely on different themes to visually distinguish devices. Independent theme…2 votes -
Super Admin option to mass update security credentials
Super Admin option to mass update security credentials in the event of security breach, especially when an account has multiple user extensions.
2 votes -
Ability to download bulk users on SMS campaign
To have the ability to download bulk user's on the SMS campaign and to have filtered them per campaign
27 votes -
Pass-Through Original Customer ANI to RingCentral Endpoints
Idea Summary:
Provide a configuration option to pass the original customer's Caller ID (ANI) directly to an agent's RingCentral endpoint (Desktop App or physical desk phone) during a NICE CXone interaction. Currently, the internal connection to the phone (the Agent Leg) forces the display of the generic corporate main number instead of the actual caller's number.The Problem
When an inbound call is routed via CXone to an agent using a RingCentral device for audio:CXone Web UI (MAX/CXAgent) accurately displays the true customer phone number.
The RingCentral Endpoint (B-Leg) displays the Company Main Number because the system treats the…
1 vote -
Automated Loop Detection & Suppression for SMS Channels
Feature Request: Automated Loop Detection & Suppression for SMS Channels
Problem Statement:
When automated queue messages (such as welcome or trigger-based SMS) interact with another external automated system (e.g., a third-party shopping mall bot or an external auto-responder), it can trigger an infinite conversational loop. Because both systems respond automatically to incoming webhooks/triggers, they continually exchange messages.This results in unintended billable SMS charges, artificially inflated queue metrics, and wasted system resources. Currently, the only workaround is to completely disable the queue's automatic welcome messages, which negatively impacts the standard user experience for human customers.
1 vote -
HUD
When I added extensions to HUD (because they didn't pre-load from Call Monitoring Queues), they didn't show. I had to go to Help --> Troubleshooting --> Reset App Data for them to load in.
1 vote -
SMS on Unassigned Numbers
Ability to have the following features when the line or number is unassigned from a user
check any texts sent to the unassigned between a certain time frame including the specific message
check specific number that sent sms to the unassigned number
check the specific message sent to the unassigned number on the SMS logs.
1 vote -
Quo does not have a max number of messages it can store. My understanding is ring central can only store a certain amount of texts and then
Customer is requesting for the features in Quo that are not available in RingCentral.
Quo does not have a max number of messages it can store. My understanding is ring central can only store a certain amount of texts and then starts to delete the oldest ones.
Quo have a easier and more efficient interface is I want to review texts or calls that are being made by anyone or any number in the company.
Quo allows me to see who is sending a message if more than one user uses the same number.1 vote -
Call Queue Call Recording
I would like to enable Automatic Call Recording (ACR) for specific members within the call queue.
Currently, when call queue recording is turned on, it records everyone. However, we only need certain members to be recorded, while others should remain unrecorded.
1 vote -
connect the intercom Grandstream to RingCentral
Can you support Grandstream brand intercoms? We need it very much !
8 votes -
Site‑Level Call Recording Filtering for RingCentral Archiver
Enable the ability to filter call recordings by site before they are forwarded to RingCentral Archiver, allowing customers to archive recordings from specific sites only, instead of all recordings at the account level.
Allow admins to:
• Select one or more sites whose call recordings should be archived
• Exclude recordings from other sites before they are sent to Archiver
• Keep the existing “archive all sites” behavior as an option4 votes -
Automatic Call Recording on Specific Numbers/State only
Automatic Call Recording on Specific Numbers/State only
3 votes -
Allow the users (non-admins) the ability to edit the announcents of announcement only extensions
Much like how "Call Queues" work, I want the manager to edit the settings of announcement only extensions as much as they please. Our workaround is giving the users the username and passwords for these extensions, but it would be much easier if the user could edit things from their profiles (i.e. preventing the need for the user to log out of their account and log into the announcement only extension).
5 votes -
Ability to restrict calls to any destination
We have the ability to restrict calls to all international countries, however we do not have the capability of restricting calls to Canada. There should be some customization in this so that customers can restrict as they please
4 votes -
It would be great if RingCentral was able to provide analytics of time spent on the app for each participant like a time on the app tracker
It would be great if RingCentral was able to provide analytics of time spent on the app for each participant like a time on the app tracker
2 votes -
Enable SMS Shared Inbox
We would like the ability to enable the SMS shared inbox for the main number regardless of our plan or license, as we are currently unable to use it despite having the Customer Engagement Bundle, and this feature would be especially helpful for our small business.
2 votes
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