13285 results found
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Separate the do not disturb and call queue status
When an extension go to Do not disturb it automatically disables the queue status and after going back to available call queue status remain disabled unless admin re enables the queue status of the extension. Please have a separate do not disturb for the extensions and the call queues so that when an extension goes to do not disturb and back it will not affect the call queue status
2 votes -
Option to turn off EOL Device Notification in the Admin Portal.
Currently, there's an EOL banner / message in the Admin Portal when you navigate to Phone System. The message will say that a deskphone is tagged a EOL. After checking, the link: https://support.ringcentral.com/deskphones-and-devices/end-of-life-devices.html provided by Tier 3, it ends up that the customer doesn't have affected phones in the account. There is no option to remove the message even after this.
6 votes -
RingGroup Membership Visibility in Admin Portal
Add a feature within the Admin Portal that allows administrators to easily identify whether a user is a member of any RingGroup(s) and view the specific RingGroup(s) to which they belong.
3 votes -
Audit Trail Visibility for SMS Notification Recipient Changes (Adding/Deleting)
Currently, there is no visibility into changes made to SMS messaging notification recipients. It is difficult to determine whether a number has been added or removed, or who performed the action.
I would like to request an enhancement that adds audit trail support for SMS notification settings. Specifically, the system should log and display events whenever a user adds or removes a phone number from SMS notification recipients.
The audit log should ideally include:
User who performed the action
Date and time of the change
Action performed (added or removed number)
Affected phone number or notification entryThis improvement would…
3 votes -
SMS Caller ID as "Private"
Allow users to send an outbound SMS and display their Caller ID as "Private".
3 votes -
restrict users from deleting call recordings without them knowing
Implement Native Immutable Call Recording Storage & Hidden Deletion Restriction
For legal and compliance purposes, customers require the ability to prevent end-users from deleting call recordings. Current methods, such as custom roles, make the deletion restriction visible to users. RingCentral Archiver provides external storage but doesn't offer an immutable vault within the RingCentral platform itself, and has sync delays during which recordings could still be deleted.
We request a feature that provides:
Native Immutable Storage: A secure, unpurgeable storage location for call recordings within the RingCentral platform that users cannot access or modify.
Hidden Deletion Restriction: An administrative setting to…
1 vote -
Option for After-Hours Auto-Reply to Inbound Group MMS Texts
Currently, RingCentral's after-hours SMS auto-reply feature only works on direct 1-to-1 SMS messages. If a customer or client includes a sales rep in a group text (MMS) outside of business hours, no auto-reply is sent. The customer assumes their message was acknowledged or received, but the rep has no way of informing them that the business is closed without manually replying off the clock.
Proposed Solution / Feature Request: Enable an admin setting or user-level toggle that permits after-hours auto-replies for group MMS messages. To prevent infinite auto-reply loops across multiple group chat members, the system could either:Fire a 1-to-1…
2 votes -
Feature Enhancement Request – Support for "Call Answered Elsewhere" on Yealink T48U Product(s):
Feature Requested:
Support for "Call Answered Elsewhere" notification/handlingDescription:
We are requesting the addition of support for the "Call Answered Elsewhere" feature on the Yealink T48U phones. This feature is increasingly important in environments where users are assigned to multiple queues, or where simultaneous ring or shared line appearances are in use.Current Behavior:
When a call is answered on another device, it displays a missed call on the Yealink T48U phone. This can cause confusion for users, as the call was not actually missed, but handled on another endpoint.Proposed Enhancement:
When a call is answered on another endpoint…2 votes -
RingCentral App Recorded calls
All RingCentral App endpoints : desktop | web | mobile access of the Super Admin should show all Recorded Calls of all User extensions. Or, RingCentral Super Admin should have option in the RingCentral Admin Portal on whose recorded calls should sync in the RingCentral App.
1 vote -
PRESENCE REPORT
Summary
Add a built-in report in RingCentral to view user presence statuses (Available, Busy, DND, Offline), both in real time and historically.Problem
Presence is currently only visible live (e.g., HUD) or via API, with no native reporting. This limits visibility and requires custom development for tracking or analysis.Proposed Solution
Create a “Presence Report” in Analytics with:Real-time and historical presence data
Filters (user, team, department)
Export capability (CSV/Excel)Why It’s Helpful
Improves staffing and coverage planning
Increases operational visibility
Supports performance monitoring
Reduces reliance on custom API solutionsImpact
Enhances analytics capabilities and adds value for teams managing…4 votes -
Manually Create Company Directory In RingCentral without Importing or exporting contacts.
Manually Create Company Directory In RingCentral without Importing and exporting Contact and be able to update or add contacts it in a daily basis.
10 votes -
SMS Booster: The delete button should be removed or disabled within the app interface.
SMS Booster: The delete button should be removed or disabled within the app interface.
1 vote -
To have the ability to import custom greetings/announcements (call queue welcome greeting and waiting music/on hold) from 3rd party app
To provide the ability to import custom greetings, announcements, and hold music from third-party applications directly into the RingCentral configuration.
The proposed functionality would allow administrators to use an API or similar integration to automatically upload and configure audio files for Call Queue Greetings and Hold Music, eliminating the need to manually upload and configure these files within the RingCentral Admin Portal.
This capability would be particularly useful for organizations that manage customized audio content through third-party applications and need an automated way to keep their RingCentral Call Queue greetings, announcements, and waiting/hold music up to date.
1 vote -
Shared inbox on Salesforce
Our customer also wants to have a shared inbox in Salesforce. They can send SMS from the call queue number, but they also want to receive replies to that number.
5 votes -
Allow ACE fields to be mapped to separate Salesforce fields instead of being consolidated into the Description field due to Task object limi
Allow ACE fields (Summary, Transcript, Next Steps, Call Notes, etc.) to be mapped to separate Salesforce fields instead of being consolidated into the Description field due to Task object limitations.
Additionally, provide an option to update/merge the existing RingCentral call log rather than creating a separate ACE task for the same call.
This would reduce duplicate records, eliminate the need for custom Salesforce Flows, and improve reporting and data management.1 vote -
An easier way to automatically download HAR logs.
You constantly ask for HAR and Console Logs in troubleshooting steps, but it is difficult to get non-technical users to do this. Create an easier way via the Ring Central App to allow non-techincal users to click a simple button to create a set of HAR and Console Logs.
1 vote -
Able to receive an SMS notification when the account is nearing the free SMS inclusion limit.
Able to receive an SMS notification when the account is nearing the free SMS inclusion limit.
2 votes -
SMS Rule | RC to Slack
If a specific number sends me a text should be forwarded to our Slack channel- but making sure not all incoming SMS messages will be sent to our Slack Channel. Additionally, if this is possible with RingCentral, to create a custom SMS rule so that only messages from specific numbers are shared in our shared inbox, instead of all received SMS messages?
4 votes -
Bulk Application of User Settings Templates Using a File
Product:
RingCentral / RingEX – User SettingsRequest:
Add the ability to apply a User Settings template to multiple users in bulk using a file upload.Current Behavior:
Administrators currently need to apply a User Settings template individually to each user. This can be time-consuming when configuring a large number of users.Requested Enhancement:
Provide an option to upload a file containing a list of users and apply the selected User Settings template to all users included in the file.Suggested Workflow:
Navigate to Templates > User Settings.
Select an existing User Settings template.
Select a file containing the users…1 vote -
Add a special flair to inbound numbers that you personally outbound called in the last 7 days
Just to help people figure out if someone is returning a call since multiple people in the office juggle inbound calls. Have a special flair if a certain number that someone called is calling back in, have their Ringcentral popup show a special icon, showing that this is a call-back and not a call-in
1 vote
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