11241 results found
-
parked call to send a message to group
Customer would like to have the ability to send a message to the glip team instead of entering the names of the extension they want to send a message to notify there is a call parked in a specific park location.
2 votes -
Exporting detailed call logs
Customer Request Summary:
The customer is requesting a more detailed view of call logs within the Call Queue Management interface.Current Behavior:
At present, when call logs are exported or downloaded, they display only basic call information. These logs do not include comprehensive routing details—such as whether and where the call was forwarded.Customer Expectation:
The customer expects the call logs to show the full call path, including any forwarding actions or transfer destinations, to better manage and audit call handling across their call queues.3 votes -
Fax cover page receiver Incorrect information
In RC app (Jupiter)
Sent Fax on multiple contact with the same number will always show the first contact saved on the sent list
In Fax cover page of the actual fax, it will prioritize by order alphabetical & number
so if you have 3 contact with the same number like eg, Test 1 test 2 Test 3
in Fax cover page it will be always Test 1 that will show.1 vote -
Receive faxes 1 page at a time
I have an idea to be able to view each page as it comes in, instead of waiting for the entire fax to be received. This helps for our case in particular with needing the first 2 pages for referrals and we would be able to call on them quicker rather than waiting for 80 pages to come in.
2 votes -
Inbound Call Filtering Based on Area Code
Overview
Currently, our call routing system lacks the capability to filter or route inbound calls based on the caller's area code. This feature is available in some Contact Center platforms but not in our current setup. Implementing area code-based filtering would improve call handling efficiency, allow region-specific routing, and enhance customer experience by ensuring calls are directed to the appropriate teams or locations.Problem Statement
While Contact Center platforms offer dynamic and intelligent call routing, our existing system does not support inbound call filtering based on the caller’s originating area code (NPA-NXX). This limitation restricts our ability to:Route calls…
4 votes -
Reporting on Numbers Associated with a TCR Campaign
We have 9 SMS campaigns. Many are fully populated. When a person leaves the organization and is deprovisioned, the number is freed up for use by someone else. Right now, there is no easy way to see if the number is tied up in a campaign. It would be very helpful to have a report of all of the numbers that are in all of the campaigns. Right now we would have to open all nine to see if there are any numbers in campaigns that are now available for use by another person that needs the SMS capability.
6 votes -
Persistent Call Notifications in Sleep/Low-Power Modes
Enhance RingCentral Desktop App for Call Notifications During Computer Sleep Mode
Currently, when a computer enters sleep mode (or other low-power states), the RingCentral desktop application ceases to function, resulting in missed calls. This is due to the operating system suspending network connections, application processes, and hardware activity to conserve power. Users who rely on the desktop app for critical communications may miss important calls if they briefly step away from their active workstation or if their computer automatically enters sleep mode after a period of inactivity. This creates a gap in communication availability and can lead to frustration and…
2 votes -
IB calls to Mobile App need to show the calling number, not just the location they're calling from
We've tested repeatedly and have been unable to make the calling number appear on the IB call screen on the mobile app. All inbound calls seem to only show the location that the number is calling from, and the user needs to review their call history or check the call details while on the call to see the calling number (ANI). Customer in this case would like the ANI to display with the caller ID so they know who's calling.
2 votes -
View-Only Permission for Phone System Settings
Currently, there is no option to assign view-only permissions for the Phone System tab and its associated settings. When access is granted, users automatically have full editing rights, which can lead to unintended changes.
Impact:
Many organizations require the ability to allow certain users to view Phone System configurations without the ability to modify them. This restriction helps maintain security and control while enabling transparency.Requested Improvement:
Please add the capability to assign view-only permissions specifically for the Phone System settings, including but not limited to:Auto Receptionist
Company Numbers
Emergency Response Locations
Groups and Group Templates
Phones & Devices
…
2 votes -
Custom Intercept Handling for Terminating Calls with No Message
Custom Intercept Handling for Terminating Calls with No Message
2 votes -
way to add variables to the templates for SMS texting in RC app?
When customer create templates in the RingCentral app for SMS is there a way to add variables like {FirstName} so that the text can be customized to the contact being texted?
4 votes -
Add name of SMS recipient automatically
When we send an SMS, I would like their contact name to automatically populate when I send the text
When you choose a name from the contact list, the name of that person must automatically add to the content of the SMS template,
5 votes -
Update Folder Globally
The customer wants to avoid posting a message in the wrong group, and they think Folders would help prevent that. From what the customer can tell, it only applies to him when he moves teams to folders. Wants to have a way to set this up globally so it applies to everyone's login.
3 votes -
Manually provisioned desk phones loses configuration on speed dial and other settings after a reboot
Deskphone settings should not be erased after a reboot. The settings should remain the same.
2 votes -
Login and Logout Time Report That Includes Titles and Departments in RingEX
Customer wants to generate a report for login and logout times for RingCentral devices including Titles and Departments for their users in RingEX platform.
2 votes -
custom cover page in alphabetical order
On their cover page for faxing, is there a way to have all of them alphabetized to find easier? I have many for different clients. Thanks.
2 votes -
Super Admins should have the same view of the Phone System tab in the RingCentral app as what they can see in the admin portal.
Super Admins should have the same view of the Phone System tab in the RingCentral app as what they can see in the admin portal.
1 vote -
Option for Super Admins to configure the Auto-Receptionist in the RingCentral app.
It will be beneficial to have the option of configuring the Auto-receptionist setup like changing where the call will be routed to in the RingCentral app and not just the admin portal for the Super Admins of the account.
1 vote -
Share Recorded Link from the Admin Portal
I would like to have the option to share a recorded call link directly from the web portal.
1 vote -
Add option to automatically change user presence status when signed in or signed out in RingCentral app
This will be helpful: Add option to automatically change user presence status when signed in or signed out in RingCentral app
1 vote
- Don't see your idea?