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  1. Whenever there's a new user, the admin will need to configure the intercom and presence one by one. IT will be helpful to just apply a template for it.

    34 votes

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    Under Review  ·  4 comments  ·  Application  ·  Admin →
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  2. I suggest to have a delete option be added on the RingCentral app contacts especially for deleting company contacts.

    7 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  3. We have 2 virtual numbers we have parked so we can get any possible calls from those lines we no longer advertise. However they are visible to users to use them as a line to make an outbound calls with all the apps with RingCentral. We do not want these lines to be visible at all.We would like an option to mark them to be ion bound only and not selectable for outbound. They are tied to the main IVR.

    3 votes

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  4. I would like the feature to be able to search a user or extension to see if it is associated with a Call Queue or IVR. This would help in the event if we deploy a spare phone that is associated to an unknown Call Queue.

    2 votes

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  5. Please add Redtail CRM

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. On the RC phone app, while on an active call, when you hover over a user under the HUD, the Transfer and Add feature works under the HUD feature. You're able to transfer a call to another user and add another person to the call. However, on the RC app, the transfer feature in the HUD is not available. While on an active call, when you hover over a user under the HUD, there is only a phone icon that calls the user. The Transfer and Add option is on the dial pad itself, and you would need to type…

    5 votes

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  7. Useful for easier communication with remote users

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Preserve Ring Central Fax subject on the Fax sent receipt email.When users send many faxes a day they would find it useful to have the subject sent with the fax to be included in the subject heading on the fax receipt. Then they know if the fax to a particular client has been sent (or failed) without having to look up the fax number and cross reference with the client name.Thanks,Chris

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. In the new RC, anytime you enter 1. it starts to autonumber.I can see how this might be useful, however its incredibly aggravating to turn off or disable when you don't want it. I haven't found an easy way to do this. Regardless, its a HUGE struggle when you're trying to type something that ISN'T a list, but Glip is insisting it is a list.Can you please make this easier to turn off?Or maybe assume that if something is preceded with [code], I'm not going to want to auto-number?

    8 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. When a call ends it would be useful if the call agent was able to select from a list of categories to log what the call was about. This could be customisable from company to company and would be very useful for reporting what percentage of calls relate to what reason.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. In addition to recording or uploading a voicemail greeting, a nice option would be to have the ability to type it and have the text-to-speech voice read it. This would allow someone to quickly update their greeting without having to re-record themselves if there are any background noises.Thank you

    22 votes

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  12. Since everyone is working remote due to the pandemic, it's difficult to have calls ring on the apps and pick up a monitored line that receives calls.It would be great if, just like the phones, it would also ring the apps (both PC and Mobile) when the monitored extension is receiving a call. Or if it is difficult to do so, at least be able to select the apps on both PC as well as Mobile as call forwarding options on the Call Handling and Forwarding section of a separate extension. For example, If I am on ext 102, my…

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. I am looking to have a call forwarded to our corporate office (is also RingCentral, but different account) if someone at a specific location does not answer a call in a queue after a certain amount of rings, or time. As a secondary feature, to have the ability to have whisper text play when the call is answered at the corporate office, for example "Pennsylvanaia Reservations" before the caller is connected would be great.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. In many industries, including mine, it would be helpful to have access to call recording up to a year -- would LOVE to have this

    14 votes

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    Under Review  ·  4 comments  ·  Other  ·  Admin →
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  15. I created a test video that I recorded and it was about a 30 second video. It is still processing and it's been about 30 minutes so far. I was able to record a similar video with Snag It and that was a 10 second video and it took seconds to process.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. On Demand call recording be completely unavailable and not to be able to be enabled in Service Web .

    1 vote

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  17. The email under the user profile is only limited max of 64 characters in total that's why it stops at letter l as it is the 64th character on your email. I need to be able add this long string email so I can get the alerts notification send to that email.

    1 vote

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  18. The bug that was found is that instead of ringing all the members of the Rollover Queue when the operator is busy, it rings the members of the Rollover Queue in sequential order until the Maximum caller wait time in queue limit is reached, then it transfers the call to the Rollover Queue.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. In my specific role, I send a large number of texts every day that correlates to a set of contacts. Right now they just appear as an endless stream of texts. I would have the option to organize these into folders by date. This would allow me to easily access who I have reached out to and would let me organize them to easily access in the future. I believe having the option to organize contacts and texts and even calls into folders would be invaluable to all departments

    1 vote

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  20. Allow the outbound caller ID drop-down to be sorted alphabetically. It is this way in the mobile app but not the desktop app.

    16 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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