10976 results found
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Ring group when voicemail is left on user account.
Customer contacted and is asking if we can add a feature to ring group when voicemail is left on user account. We currently have email notification and shared voicemail but they are asking if we can add option to ring the users.verbatim:If there a way to ring a group of people when a voicemail is left. We want our customers to leave a VM on the account. Then, the system rings a group of service technicians to notify them there is a voicemail left.
1 vote -
Please include the GRID option for the HUD in the RC APP.
Would be nice if the HUD has a grid view of the extensions in the RC APP. THis is available in the standalong phone app but not the RC app.
1 vote -
Option to always enter Do Not Disturb mode when in a meeting for new RC app.
Would love a user option that allows the on off of dynamically enabling Do No Disturb mode anytime user is in a RC meeting. No one really wants to hear phone calls come in when hosting or talking in a meeting. It is too difficult to toggle on off this mode manually every time a user enters and then is done with a meeting.But all my users agree they would like a feature that auto puts them in DND when they are in a meeting for them.
219 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now available for RCV in app! To turn on: navigate to Settings - Video - Allow incoming calls while in a meeting.There is a an on/off option available for enablement. If you would like automatic DND for all calendar events, not just RC Video meetings please vote here: https://ideas.ringcentral.com/ideas/CUSTCOM-I-2239 -
Android Ring Central App Messages notifications Ringtones
Need the ability to change the ringtones for the messages to make it different then the generic notification on the phone so that not all things will have the same noise. This way we can know what is important.
5 votes -
Make RingCentral contacts show up when I receive a text to my email
My colleagues receive my emails, meaning they are able to see the texts that RingCentral forwards to my email (in case I'm unavailable or out of the office). The problem with this, is that they only show the person's phone number, and not the contact name in the email. If one of my colleagues wants to email that person back because I am out of the office, they have to manually search through contacts to see who texted me, even though that person is in my contacts. It would be great if contacts would transfer over to emails from my…
3 votes -
Customize startup view for desktop app
I mostly use the Text page, and I wish there were a way to customize my settings so that RC would automatically open to Text instead of Message. Message seems to be the default, so I just waste a few seconds every morning clicking over to Text.
1 vote -
RingCentral App: Date/Time to use local regional settings
Please can the date/time format be changeable or atleast by default use the local OS settings.E.g. we are in the UK but the date/time is in US format Month/Day and not Day/Month.
3 votes -
Allow us to remove the ignore button
Please allow us the option to remove the ignore button, so that agents do not have the ability to ignore incoming calls. Thank you!
2 votes -
Korean text translation in RC mobile application
Dear Support Team,
If you don't mind, could you please change a Korean text for "Recent Calls" in Calls Section of RC mobile application like below?
- Current Korean text : "최근 연락처"
- To-Be Korean text : "최근 통화"
Thank you very much,
-Kevin J.1 vote -
SMS Inbound/Outbound Reports
Track the number of SMS messages being sent and received by user.
4 votes -
calendar for holidays
It would be great if you had a holiday calendar tied to the IVR. This way it would prompt you on what you want to do for those days, or bad weather days.
7 votes -
Multiple Voicemail Greetings
Please provide the ability to record more than one VM greeting, ex. Standard, Out-of-Office, and Extended Absence Greetings and then the option to select each as needed. Currently, I set a Standard VM greeting but when I am out-of-the-office, I have to record a different greeting which overwrites my Standard, and then I have to re-record that when I'm back in the office, and the cycle continues. This request benefits anyone who uses Voicemail.
200 votes -
Add a "To" area for Faxing on the Apps
This area would allow someone sending a fax to not have to put someone in their contacts and then send them a fax so the "To" area is filled in the fax. See pictures for representation. The way it works right now, is in order for that "To" area to be filled, you need to add whomever you are sending a fax to into your contacts, then go and fill out the fax. This new feature will allow users the ability to fill in the "To" area without having to add the person as a contact prior to.
4 votes -
Allow the RC Desktop app .exe installation to be installed silently
There is no easy way to mass deploy the RC app easily while also having it auto update. This is a very basic feature that every installer should have.Allowing a silent install would be beneficial to those who script their deployments out and for people that do not have GPO as an option.
4 votes -
We need an option to Edit the uniqueness of the email address used for every extension
Hello to whomsoever it may concern. Im facing a difficulty to use a common email for all extensions of one department. When we set up a new extension, if we forget to uncheck the email uniqueness box and if it is checked and the user is created then in the future if I have to go back and uncheck it again so that i have a common email for all. But, we don't have a solution for this at the moment. Please work on this, so that we get an option to back and edit the user setup even in…
3 votes -
Outbound Calls Tagged as Robocall | RingCentral
Is there really no way of getting through this update?
https://support.ringcentral.com/article/Outbound-Calls-Tagged-as-Robocall.html
Outbound Calls Tagged as Robocall | RingCentral
For cases such as businesses like Dr. Office, Clinic, Hospital, Law Office, Accounting Firm
I hope it does make sense if this business make an outbound call and be tagged as Robo Call - definitely there will be a huge impact to this type of business.Having to call all this business clients or prospects and advise it's not a SPAM Call. Seems to be unrealistic solution.
90 votes -
Ability to customize the dial pad size
The most current version of the RC App (22.1.31.106750) has shrunk the dial pad to about half of it's normal size. This makes it difficult to dial out or read the keypad. The recommendation is a setting that allows you to adjust the size of the dial pad based on the individual user's current need.
4 votes -
Adding a feature to set an out of office message for text messages.
While out of the office, not everyone calls to hear we are out of the office but I always come back to multiple text messages. If an out of office feature could be added when we get a text, it would be extremely helpful!
9 votes -
Adding phone order information to phones and devices tab in admin portal
Adding phone order information such as order date and tracking information to phones and devices tab in admin portal so that admins and super admins can easily search the device and find ordering information. When in admin web, being able to search the device by phone system > phones and devices > finding the device with a serial number and selecting the device, it should then display the order information there. It seems difficult to find the day that the device was placed within billing, find the device, then search for the tracking number.
1 vote -
Add support for Groups.io calendar
We use Groups.io and it's calendar support in our services and would like to have that native support added to Ring Central.
1 vote
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