9192 results found
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Enable and allow short text codes and numbers
To receive text from short numbers like IG and from other social media short numbers.
12 votes -
Add more trusted emails
It would be nice if we can add more than 25 emails as our Trusted Emails for faxing.
5 votes -
Allow Softphone to be after a desk phone is user's Ring Group
Some users would like for desk phones to ring before mobile apps, and have them split from softphone into separate entities.
23 votes -
Editing Fax Cover Page without Additional Attachment
Requesting that clients be able to edit the cover page of the efax feature within the cover page without the edit coming through as an additional attachment.
3 votes -
Contact history page with unique URL
I'd like to know if there is a link I can access directly to easily find the contact history of a client. This would be a huge support for our workflow.For example:app.ringcentral.com/contact/8183368339would ideally show the texting history, call logs, voicemails of that number....The link should ideally include the number, that way I can create a formula on my spreadsheets to search and open any number with just one click of a link
2 votes -
Tag Messages
It would be nice to tag messages as they relate to a specific subject. Then when you need to filter through your messages you can sort by "tag" and find the information you need related to the relevant subject.
4 votes -
set retention period for RC App team messages by team
Different types of team require different retention periods - for example we have project teams where the retention period will vary by project life and more social teams where we only need a short period. At the moment, all periods have to be set to the longest. I would like this to be a setting controlled on a team by team basis.
1 vote -
Display voicemail last accessed date on portal
The majority of our users use deskphones. To help ensure that all voicemails are attended to in a timely manner it would be helpful if on the RC Portal next to the Msg column if there was a date/time stamp indicating the last time the mailbox was entered. We have several hundred phones and Support's recommendation of accessing each voicemail box is not feasible.
1 vote -
Customize the time for Auto-answer
We take a high volume of in-bound calls and would like to utilize auto answer but there are preselected choices of 0s (too fast, phone doesnt ring), 5 seconds, 10 sec, etc. 5s isnt fast enough as the phone will ring 1-2 times before auto answers grabs the call. Having a customizable time would let us know there's a call coming in and then answer it promptly.
3 votes -
Allow forwarding of voicemails via the RC desktop app
I can forward voicemails to my team members but only if I log into the web portal. It would be nice to have this feature available in the desktop app, too.
17 votes -
Dial by assigned number
When using the dial pad to make an outgoing call, it would be helpful to be able to dial by the data (numerical digits) that is entered into the company name or the title field. In our line of work, the contacts are created using the unit number associated with that person. It's more efficient if we could just enter the unit number (which is entered in the Company field) to see the list of tenant's in the unit and then dial. The old app had the capability to do this and it made it so much easier than having…
1 vote -
Add the ability on O@H to use the main company number as the outbound SMS number for all users.
Background: Customer asking to add the ability on O@H to use the main company number as the outbound SMS number for all users on the mobile app.
Problem: Unable to use the main account number as the outbound SMS id if NOT logged in as operator extension.
Steps to Reproduce:
1. Login to O@H mobile application using direct extension (not operator)
2. Compose new SMSActual Behavior: If they are not logged in as operator extension, they can't use the main number as the outbound SMS id.
Expected Behavior: Would like to be able to use the main number as…
1 vote -
Allow scheduling of meetings without connecting to a calendar
Allow scheduling of meetings without connecting to a calendar. For privacy purposes and confidentiality, I do not want to give access to my outlook calendar.
5 votes -
Data Retention Policy Verbiage Update
When an Administrator inputs a certain date for the Data Retention Policy, previous messages stay intact. We would like to see the previous messages prior to the time of entry to no longer be visible. If you click the 'Learn More' link on the UI, it goes to a non-existent link so the product feedback is 'please improve the text' for this feature, there is no indication that the retention policy STARTS from the time of entry.
15 votes -
Timed User Roles
To be able to have timed user roles, i.e. one for the day and one for night. That way we could automatically bar outgoing calls and features for out of business hours for certain extns if required
1 vote -
Make video calls HARDER to click accidentally.
Add a step or move the video call feature. Too many pocket video conferences with large groups. I’m confused as to why it’s so easy to accidentally activate.
1 vote -
Add "Do Not accept call queue calls" to new RC app
If users simply turn on DND, they can't even take internal calls. We need this option in the new app!!
3 votes -
Receiving a que call while on a regular call.
We have very expensive marketing calls coming in and our agents know they will not receive a marketing call if they are on the phone. Because ring central takes them out of the call que. So they do not use the ring central phone to make their calls because it takes them out of the que. I need them to receive marketing call while they are on the ring central phone. In our business we use the phone all day and it encourages the agents to want to be off the ring central phone waiting for a marketing call. This…
5 votes -
Add Granular Read/Write/Delete Role Permissions
I would like the ability to give different IT admins granular read/write/delete role permissions. For example, I want someone to have the ability to view all phone numbers, but not the ability to delete it or to change it. I want to give someone the permission to view the Auto-Receptionist settings, but not change them. Or the ability to update call queue members but not to delete it.
12 votes -
Allow faxing via the RingCentral Phone app for message-only extensions
The RingCentral Phone app will allow login via a message-only extension, but there is no functionality there. Being able to send faxes would be incredibly useful. Especially if your only option to send a fax is using the print driver (only available via the RingCentral Phone app).
2 votes
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