9677 results found
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Please add a softball emoji
My daughter plays softball and I want to put one up
3 votes -
Option to send pictures to a five digit text number
It is not possible right now to send a photo to a five digit number, it must be a full number. This makes it very difficult when traveling
9 votes -
Add RingCentral as a carrier to the SMS notification feature on call queue voicemails.
There is currently no way to get notification on the RingCentral Mobile app when a call is left in a call queue voice mail. If RingCentral was added as a carrier, an SMS notification could be sent to the call queue member's RingCentral numbers.Alternate is to add an option to send a message to the call queue member's via the mobile app.
7 votes -
Mass VoiceMail (Broadcast)
Every phone system since the 90's had a feature to send a global or mass voicmail message to all phones or a group of user's . I would like to add this feature, since many have physical phones and text messaging isn't an option. It is a significant way to communicate to users. Simple and efficent. Also Tracking on who listened to the voicemail would be nice, but not necessary. This would be an Admin portal feature only. A recorded file would be uploaded and distributed.
11 votes -
Listen to Recorded Calls Through Mobile App
It would be nice if we could listen to the recorded calls through the mobile app. It always takes me a while to figure out where it's located in the admin panel. Having it available in the app would make it much easier to find and listen to especially if you're not near a computer.
8 votes -
Silence notification for call pickup when the user is set to Do Not Disturb
Even dispatchers need a lunch break.Currently if an extension is assigned to a Pickup Member for a call queue, notifications that a call is available to be picked up still occur when the ext is set to DND. There is no way to silence the notification in the RC App and the only solution offered is to log out.
3 votes -
Release Notifications ahead of schedule
When updates/ new releases are scheduled send customers an email notification with changes to expected ahead of implementation.
17 votes -
RC Admin Portal - "We are sorry. Your request cannot be completed at this time. Please try again later." with no explanation.
Many of RC's processes, including re-assigning existing users to new phones, re-assigning existing phones to new users, moving numbers to inventory, adding a secondary digital line to an existing user, etc. are not intuitive and require a deep understanding of how your system behaves. This generic error message is useless and occurs frequently. If I can't complete a process because of some obscure reason, please indicate that in the error message so I don't have to spend 30 minutes with chat support.
8 votes -
Allow call forwarding (NOT TRANSFER) to a soft endpoint (i.e. computer) like the old version did
Allow call FORWARDING (not TRANSFER) from one soft endpoint to another. The older Ring Central Phone app had this. The new Ring Central Desktop app does not. Removing existing features from a new product seems counter-intuitive.
3 votes -
Allow SSO password in change Password/PIN Prompt In the admin portal
Steps to reproduce:Login to online portalclick on settings>user details>change passwordThere is a prompt to enter the password, which is the non-SSO passwordallow option to use SSO password in therewe do not want to enforce SSO because not all users in the account need it
2 votes -
Allowing customers to log in using their email address to a different account even if it is already associated to another account.
It would be more convenient for the customer if the system can allow the same email address to be used as a log in credential even if email address also associated to another account.
4 votes -
SMS Short Code
SMS Short Code would work for our business at the Speedway Park. To let users know when their orders are ready.
5 votes -
Call Monitoring an extension indefinitely, through all calls/call attempts. -Not just one call at a time...
Monitoring Feature REQUEST
When we used to have Vonage, when you monitored someone, your extension "sat" above the monitored extension, hearing every call that came in.Currently, RingCentral customers can only use the monitor button for one call. Also, the monitoring will not work unless the call is connected.
My feature request includes monitoring an extension indefinitely, through all calls/call attempts, then the user doing the monitoring can back out of this mode by ending his/her call. Can this be done? This would be a HUGE help for training purposes. This allows the monitoring user to only enter monitoring mode…
8 votes -
Admin View to see Addons/Integrations
Currently there is no way to view any Integrations or addons in the Admin Panel. We'd love to be able to see if any folks have enabled anything on our account, this seems like a nice security feature.
6 votes -
Round Robin From Fax Numbers (Caller ID)
RingCentral would be able to sell more fax numbers by implementing this, because businesses would want a pool of phone numbers to send FROM. In our business (and I'm sure others), faxes often fail to send to the recipient (I think it's probably a bandwidth problem on the recipient side).Another possibility is that the businesses we're faxing (Credit Bureaus that want to work against us and our consumer clients) are blocking our phone numbers.Two Potential Implementations: 1. Buy and select a pool of fax number Caller IDs to round robin when sending faxes. This would be set in admin -->…
1 vote -
Tablet view for mobile app
Many mobile apps offer a different view for tablet devices to make best use of the larger screen. I'm envisioning a layout similar to the desktop app, for example on the message tab, have the list of DMs and Teams on the left, and the content for the selected message thread on the right.
1 vote -
Multifactor authentication
We'd like (and it should be pretty obvious) to have MFA as an option on RingCentral accounts. The lack of, especially for SuperAdmin accounts, is a security risk. The extra security layer would make me feel more comfortable. Authenticator app (like Google, MS, or Duo) would be preferred.
23 votes -
when call forwards it would be convenient to display the extension it was forwarded from
to track and know which department is forwarding the call so users have an idea of the nature of the call that has been forwarded
1 vote -
Disable the * key press - For checking voicemail while in a queue
Currently if you are in a queue you can press * to bring up the VM pin prompt to check voice mail if you are an admin. The Problem is that when a general caller is in the queue and they press star they also get the Voice mail pin prompt. the real issues is there is no way back. they are stuck in a loop of having to enter their pin. Please add the ability to turn off * DTMF Processing while on hold in a queue
1 vote -
Fax confirmation PDF in RingCentral on fax page dashboard -not just in email.
We are using E-FAX for clinical records in our medication room. Our Med techs do not have email so they can't receive the fax confirmation page so a manager has to get the email and then save it for them.
13 votes
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