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9192 results found

  1. Process of converting limited extensions to full user extensions is complicated.

    3 votes

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  2. When we assign users to a number there are fields for Job Title and department. We have been filling this out when setting up new users but have realised that this is causing data duplication. Is there a way we can get these fields pulled from the Active directory user that is already set up before we assign them a number. I know that our users use Microsoft Single Sign-on to sign into RC so the link to O365 is already established. We use Azure AD so if the link to O365 is there then it shouldn't a stretch to…

    2 votes

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  3. Currently Ring Central can nto receive automated messages. Some of us need it for our business. We would like the feature included.

    2 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  4. Request is for the ability for defined users (site admins) in different sites to be able to only access call log and recordings for users within the site(s) they have domain role access to. The current custom role domain definition does not extent to the call logs/recordings.

    3 votes

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  5. We have hold music that has about 7 different topics. When somebody is put on hold they automatically just here the first topic as it always starts at the start. We would like to have these randomized so other topics in the hold music can play first - it the option to put a few different files of hold music in and they will all play randomly. This will allow for us to have multiple topics of hold music being listened to from our customers

    13 votes

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  6. lets say I want the floors mopped once a week. It doesn't matter which day so long as it gets done once a week. So I create a task for it and my employee gets a notification on Monday to mop the floors but if he doesn't remember to do it that day it is simply forgotten because there are no reminders. It would be nice if another notification was sent at least daily to remind the user that he/she has an uncompleted task. Everybody would benefit from this . It would help the employees to do a more effective…

    1 vote

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  7. My Admin Team and I have to cover many lines. I would like to assign a different ringtone to each individual line. Right now, I can only change the ringtones for the attendant line entirely. So for example, If I want to make the ringtone a low trill, it changes ALL the lines. I would like Line 1 to be a Low Trill, Line 2 to be a High Trill, and so on. Can you make this feature possible? ASAP? This is a feature we desperately need. I called your tech support and they referred me here because RingCentral does…

    20 votes

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    Planned  ·  2 comments  ·  Other  ·  Admin →
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  8. I work from home and use my cell phone/RC app for the majority of my calls. Aside from seeing my office number, there is not a distinction of personal/work calls. I like seeing the persons number so I can search the account as I am receiving the phone call to help with customer service and the person feeling like we care. If I use the only tool on the app currently for call forwarding, I cannot personalize their experience as easily.If the incoming calls through the app could show "Ring Central Call" with the persons number listed it would be…

    1 vote

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  9. I want my clients to only see my mobile number for all calls and text / sms messages sent from my ringcentral account. I want to mask my RingCentral number with my mobile number for both calls and text/sms message.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Ability to change or customize the Play Announcement

    2 votes

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  11. Currently, having to log into a separate portal to submit or create/view a ticket is an extra step that adds time to go from 1 portal to the other to troubleshoot issues or follow up on tickets with RC.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. It will track how many calls are barge and also we can check log

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. We use a Google Calendar to manage office appointments and meetings. Would be nice to export tasks to the calendar so we can keep everything centralized.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. More and more we are doing business online. My company needs a chat bot. One for my website (which I can outsource and add) and I need a SMS chat bot that I can market the phone number for texting and using a chat bot for my company

    7 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  15. Page Count for Custom Coverpages

    14 votes

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  16. Quickly reach an operator or a Reception desk by dialing zero, it will automatically dial the correct extension

    10 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  17. It would be very efficient if there was a feature where the Ringcentral user is able to download all the pictures sent through Ringcentral by the customer. It is very time-consuming when the user has to go to each picture one by one to download the picture.

    4 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  18. The calls currently ring over any calls I am on and I can't make it stop if I want my customers to be forwarded. I can only select send to voicemail.

    9 votes

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  19. Screen stays on and available when you switch off of the app, go to another tab... dueing working hours.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. As admin, switch from user to user or extension to extension within the company seamlessly on the app with the profile icon.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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