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  1. In Classic RC, you could use [code] and everything after it would be monospaced. In New RC, it only works when you have the closing [/code] tag. This would be fine, except that for orgs where users are split between Classic and New users, the former don't put the closing tag on because it looks fine to them.Also, it's more convenient for users to forgo the closing tag; let us keep doing that, please.

    7 votes

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  2. Hello as an RC Admin for my Org I have been approached about Monitoring RC Chat Messages for Human Resources and Security. We would like the capability to see what is being said over chat from all users within our organization (in real time). I have called RC Tech Support and they assured me this is not a current feature so I would like to suggest this as one.

    14 votes

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    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  3. Access to certain support areas are available through this app, but you are not able to access RingCentral Support to navigate to “Support Case Online” to open or check case status from the app; unless you do it by the browser.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Customer would like when scheduling a meeting that the presence indicator can be automatically set to DND rather than in a meeting. When in a meeting calls can come through and disrupt the user which isn't a good experience.

    20 votes

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  5. Public Park has a reversion timer of 5 minutes after which it will return the call to the original person that parked the call.Private Park does not have this capability and calls can sit in that park location forever. We would like this feature to be added to the platform.

    5 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. It's very annoying having to de-authorize a PC to make calls after moving between PCs.

    5 votes

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  7. so i can come back to the fax and download it later

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. When receiving a call via the mobile app a user only has the option of choosing decline or accept. Mobile phone users are used to having the option to send a SMS when you can't answer a call. Having the same function in RingCentral mobile would be great!

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. When I add a job title for a user through https://service.ringcentral.com/application/users/, that job title is not added or synced up with the title in the RingCentral desktop app.This would allow better admin management of the organization.

    18 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  10. Similar to other competitors, this would allow you to adjust the camera, or yourself before joining and being viewed.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. The pdf of the sent faxes have the information showing fax number time sent, etc. and are good proof of a timely fax. You can get it by downloading it from the app, but it would be nice if you had the option to just have the pdf images attached to the email notifications of a successful fax. Not only would it save steps, but you could easily send just the RingCentral email as proof of the successful fax to clients for their files, etc.

    7 votes

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    Under Review  ·  1 comment  ·  Fax  ·  Admin →
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  12. The availability of Voicemail to Text Option even if HIPAA is activated on the account. This would really help us a lot. It would benefit us not having to listen to every voicemail message we receive if it is being transcribed to us.

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  13. Autocorrect for the RingCentral Desktop app (I'm on Mac). It would benefit everyone...it's the only app on I have my computer that doesn't autocorrect, which is a pain while using Glip.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. RC Support has the capability of retrieving number/s from a disabled account

    1 vote

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  15. under certain circumstances, customers operating outside the US should be excluded by the US Federal Law prohibiting certain content that should be used as to why the customer is having issues with SMS.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. We have cases from Customer's who do not like the fact that when callers reach a UC IVR menu they can dial extension numbers as well as the configured "Key presses" within the IVR. The Customers believe that they should be able to turn off this extension dialing so that only the configured key presses work and route calls.

    25 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. Currently we are using the Salesforce RC plugin only. Not supporting lookup fields in the RC component means we have been unable to add all of our required fields into the RC component; this results in the user needing to access the Salesforce task after a call to update certain fields - we are now seeing this causing errors when the call recording link is then added to the Salesforce task whilst the user is editing it. This is resulting in data loss and lost time to our end user as they have to re-input everything

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. The RingCentral Phone app has a button where you can start an Audio Conference. It would be very useful if this button/feature were added to the RingCentral Unified app.It would also be useful to be able to manage the Audio Conference directly from the RingCentral Unified App. The admin can control the audio conference by being able to mute the callers or disconnect the caller from within the app.Would also be great if you can transfer a call into a audio conference as well and then add additional calls into the audio conference.

    6 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  19. It would be helpful to make it expandable and contractable based on User Interaction, especially relative to Composability.

    35 votes

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    Planned  ·  1 comment  ·  Application  ·  Admin →
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  20. Some customers need the ability to make changes to Site Hours for a Multi-Site retail environment in bulk. This would ensure that changes do not need to be made frequently, each time there is an upcoming holiday.

    10 votes

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