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11082 results found

  1. User should be able to pick up calls placed on hold even if another extension ansewered their phone

    Our phones are setup so that all calls forward to a specific extension (e.g. user 1) and then a ring group simultaneously rings all other extensions. If user 1 picks up the call and wants to give the call to a different extension, the call can be placed on hold and any other extension with presence enabled can pick up the call (no transfer needed). However, if a user other than 1 picks up the call and wants to give it back to user 1, if the call is placed on hold, user 1 cannot pick up the line (even…

    10 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  2. Show dependencies on service.ringcentral.com

    Hi,Sometimes, we can't delete certain objects such as "call queues" because they are being used by other objects such as "users".Finiding the dependent object can be very time consuming.We need to have a feature that shows the dependencies of this object so we can tackle them directly.

    13 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Customize and change ring order of incoming calls on RC desktop/mobile app to another position besides First.

    Right now I have the RC desktop app and a physical desk phone. I would like the ability to be able to change the RC desktop app to ring (2nd) in the incoming call order rather than default to the first spot. It forces me to have to toggle it on/off on a daily basis where if I'm in the office I only have my physical phone ring and if I'm out of the office I will toggle on the RC app to receive incoming calls first. If I had the ability to position the RC app in second place…

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Bulk Delete All Voicemails

    Imagine a world where you can click on one of your nearly infinite voicemails, then hitting ctrl-a (or just clicking on the 'select all' button).Now you've got like 1,245 voicemails from jealous ex's, desperate vendors, and unrequited direct supervisors. They are all selected. Now absolve yourself from the weight of these disconnected communication attempts, tugging on the last threads of your sanity. When you select all, you don't even need to see who is calling. Just delete that BS. Get it gone from your life. Catharsis in a button. Bonus points for the developer that adds a toilet flushing sound…

    82 votes
    12 comments  ·  Other  ·  Admin →
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  5. Ability to Enable call park timeout to Park Locations

    call park timeout is only available in public parking. this feature should also be available in park location

    10 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. SMS auto Response

    An auto response to an SMS text stating that we do not have SMS texting abilities and that the client will need to email staff to contact us.

    5 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
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  7. Custom Rule should not affect call queue member's current status

    When adding a custom rule that applies on the current day, call queue members should not be showing as UNAVAILABLE under phone system>groups. This is showing incorrect status of the actual user.

    2 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  8. Need more detail on fax failures other than just 'failed.'

    Assist with troubleshooting fax failures to determine if it is on receiver or sender side.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. Red Dot Notification setting for the RingCentral Taskbar Icon

    It would be great if a setting can be added to change which notifications cause the RingCentral Taskbar Icon to have a red dot.For those larger companies that have company wide Teams, it would be ideal to have a setting where the Red Dot Taskbar icon only appears when receiving a direct message or just selected users. Without this, having company-wide Teams causes the Red Dot to appear in the RingCentral logo in the taskbar almost constantly and is useless in knowing if someone is trying to reach out to you. If RingCentral is looking to attract much larger corporations…

    8 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  10. Include name and phone number of the sender for email notifications of SMS

    Hi, one of our customers is requesting to include both the name and phone number of the sender in email notifications for SMS

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Call Wait Pop-up or Notification

    If all extensions are busy on call or only one extension is online , there must be a call wait pop-up or notification comes up (if a client calls up). The feature is missing. We always miss the caller number or information. I request you to please add this feature "Call Wait Notification". This will help to call back our client.

    5 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  12. Option to Disable Group SMS

    Account is HIPAA Activated but user extension is capable of sending Group SMS which is not a HIPAA compliant. Requesting if we could have an option or add a feature on the account to disable the Group SMS feature on our RingCentral Application.

    17 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Removal of "tips" popups

    The popups that continually show up as "tips" get irritating, especially after having RingCentral for a week. They often pop up as a call is coming in, or as a video call is coming in, making it difficult to answer, often resulting in missed calls

    16 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  14. CapsuleCRM integration

    all other CRM seem to be available, why not CapsuleCRM

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  15. Display My Caller ID while on a call

    In previous RingCentral DialPad versions, my caller ID remained viewable throughout an active phone call.On this newer version (Web: 22.3.30.1620 2022-09-19 17:44:15), I was hunting for my caller ID while I was on an active call. In the conversation, a conference call was placed to a third party; then, a voice message was needed. In the voice message, I fumbled with leaving my callback number. I don't make too many outgoing calls, nor do I call myself. When I needed to know my caller ID in that instance, it was not available. My reflex on the older RingCentral app was…

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. Include Property ware to Integrate with Ring Central

    Hi as a company that uses property ware a lot. We need to have a way to synchronize Property ware to Ring Central.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Update the Site's Business hours to have the same options as Closed hours.

    Not all businesses route straight to an IVR menu. Most actually route to a call queue which is currently not an option.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Ability to turn off call quality survey for agents.

    Some agents are annoyed by the call quality survey after each call. Having the ability for them to disabled it would be nice.

    40 votes
    8 comments  ·  Call Queues  ·  Admin →
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  19. DND override list

    We need the ability to create a DND override list. In a classroom a teacher will put their phone on DND. The front desk cannot contact this teacher when they are on DND. In an emergency certain staff should be able to call or page a user even if they are on DND. It would be nice to be able to create list and apply them to a user. In addition there should be a couple categories like calling, paging, and messaging overrides.

    8 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Organizing Manage queues & Caller ID

    I'd be great if we could organize this alphabetically. Trying to find the correct location when have over 20 of them can take a while, if it was organized by alphabet it would be so quick.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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