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  1. customer would like a template added so they can adjust call queue settings, like hold music, instead of having to go under each queue and change them.

    8 votes

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    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  2. We are a Pharmacy and send many texts that are time critical to our patients.If we get a # that is not sms enabled (older folks/landlines) it can impact their health. Currently we cannot determine if the patient received the communication.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. We would really love/need an automated text to be sent if a client texts us after hours. We would want them to know we received their text and someone can respond during opening hours.

    3 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  4. Send .wav file from RC phone system via SMS

    2 votes

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  5. It's time you allowed the text in the body of an email sent to [number]@rcfax.com to be included as part of the cover page message to the recipient.

    9 votes

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    Under Review  ·  8 comments  ·  Fax  ·  Admin →
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  6. We have our Polycom IP6000 conference phones set up as limited extensions but in some sites we'd like them to be able to take incoming calls 24 hours a day. Can only do this if the device is associated to a user and set up as such. Would like the ability to change open hours for a limited extension device.

    3 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  7. In the old RC app, we were able to remove company contacts ourselves. Now we have to ask Support to do it, which may take 5-7 days, and in the meantime the contact being removed can still see our interactions!

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. i would like to show the number of pages per fax sent and received under call log

    7 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  9. On RC Classic: When you open a task to edit it, you are able to click and hold a corner button that allows expansion of the field. This feature does not exist in the new app. Why it's useful: When you have a lot more information to add to a task than just a few sentences, it becomes tedious to have to scroll through the tiny window to see what I've been typing.

    9 votes

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  10. Apparently if you turn off accept messages in order to stop voicemails you also lose the ability to receive faxes.

    8 votes

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    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  11. I would like to be able to have the administrator change the settings for the incoming faxes. We currently have one main fax line, but currently the fax line has to be connected to a user, and the settings are only available in the user's desktop application. There isn't a place for the administrator to change the settings on the admin portal.

    4 votes

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  12. the new app doesnt show caller id. the new app is to wide . the old app was about 3.5 inches wide so i could leave it up and monitor all my calls.

    3 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  13. We have an equal amount of users with voicemail only extensions as we do DID users. Having the ability to bulk add these users would greatly improve the performance of adding these users to the RC system.

    4 votes

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  14. Would like the phone to ring before reaching automated greeting

    2 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. We have common vendors that everyone should have on their phone. Everyone would have to add these as contacts manual (even if its in a bulk upload). It would be nice if there was a way to give this power to an admin and have a 'global' address book that someone load on behalf for a select user group.

    25 votes

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  16. The request is to allow a department fax inbox within RingEX Application. Currently, users can see their own fax inbox, but it would be helpful to also have access to faxes that arrive to shared fax accounts within the RingEX Application. This would eliminate the need to use email to deliver the fax to multiple users, which could pose a security problem for PII. It would keep the document protected within the application and make it easily accessible for multiple users.

    11 votes

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    Under Review  ·  3 comments  ·  Fax  ·  Admin →
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  17. I want to know how I can change my RingCentral number to email format for example on my Verizon line I was able to change line to email, so my customers can send email to my line.

    1 vote

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  18. By default, the user line is listed on each line (4 times for an 4 line phone, for example). The workaround is to add presence for a line 3rd line, which the end user may not need, to remove the extra lines. This makes the phone screen very busy when and is not a good user experience when most users only need one line.The layout can be made much cleaner by logging into the Web UI as Admin and navigate to Utilities -> Line Key Configuration. Highlight the line and change "No. of Line Appearances" to the desired number, which…

    1 vote

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  19. When I manually dial a phone number in the Ringcentral app, the touchtone/dtmf sounds are annoying and unnecesary. It would have been cute in 1998.

    13 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  20. ...stations. I was hoping to add a feature that when calls are directed into the que it will also ring to that external number as well. Is this possible?. we want that all members on the group will ring simoultaneous at the same time an external number

    1 vote

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