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  1. One can appreciate the robust nature of your platform that appears to be scalable. But is it? When was the last time you checked your training/university platform for onboarding the sole-proprietorship use case? Please review your platform for useability by single user businesses, OR - provide a disclaimer that indicates your company has moved on to cater to corporate teams (which is perfectly fine - we just need to know whom you are serving... think transparency xoxoxo). One might consider the system features to be scalable to a single phone and single laptop user use case. And when you are…

    1 vote

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  2. Currently my company has approx 10 inbound Fax Numbers assigned to different Groups / Teams in the company. When a fax is received on one of those extensions, I then need to distribute the fax to a list of emails.The way I have managed to mostly configure this in RC is to create a message only extension that I add the "Fax Number" to. On the notifications tab, I change the settings to have a list of email addresses separated by commas of the people it is supposed to go to.Ideally when those same people send a fax out from…

    12 votes

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    Future Consideration  ·  4 comments  ·  Fax  ·  Admin →
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  3. Speech-to-text dictation of voicemails already exists, but for the benefit of hard of hearing users we would love to see a feature where phone calls could also have dictation in real time. Could be used for meetings as well.

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. On the Ring Central Phone App, it shows what vanity number our lead is calling. It shows on the app which 800 number is being called. We can track our lead sources this way. On the Ring Central App, it does NOT show the "To" and we cannot find out which number they are calling. Seems like an easy fix to transfer the programming from the RC Phone App to the RC App. We just need to know which number is being called. This is all on the Desktop.

    4 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  5. When a users desktop app is not activated, this is not reflected in any of the queues they are in, so their extension still rings, can it be set that if the desktop app is not active then neither are the queues

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. Hello,
    We're using a virtual fax line. All incoming/outgoing faxes & confirmations are getting forwarded to a specific email distribution list. This is working fine. However, I was asked if we can setup monitoring in case some of our clients are unable to send us faxes. I opened Case Number #13289153 for this & the engineer informed me that the fax errors will never get sent to the distribution list. He said the only way to view this info is if we login to the portal & manually extract the info.
    I think it would be useful to have a…

    1 vote

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. Showing the complete name to appear of incoming caller ID instead of initials using the RingCentral Unified App

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Allow user to delete all call in call log outgoing and incoming

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Hello, My company uses a service that only utilizes email and SMS to push notifications. I would like to be able to assign a generic phone number to an RC Team so we can get a notification in said team. Unfortunately, the E-Mail option would just be too slow for what we are trying to accomplish. I had some great support from RC already on this but it seems our only solution at this time is to utilize an individual's number to receive texts which would then be forwarded to the group as an integration. I am afraid that the…

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. abiltiy to use templates for queues, auto receptionist - general settings, business hours per site, IVR's

    9 votes

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  11. We have users that would like to see the ability to create Custom Labels for the Phone Number for the contact. Creating a custom label instead of using "Other" (or the other predefined labels) would allow them to know exactly what type of number they are calling. EX: We use a vendor for call recording (recording insurance claimants statements) and the ability to add a custom label such as "Call Recording IVR" could be beneficial", especially if a business has several different contact numbers.

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. I would like to have shortcode messaging enable into the accounts, I have other platforms that send me text messages through shortcode numbers and I need to be able to reply to it so I can keep up my daily work

    3 votes

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    Implemented  ·  1 comment  ·  Application  ·  Admin →
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  13. It's really annoying to not actually be able to decline a call when we are given the option to deny a call by pressing 2. Sometimes we need it to just go to voicemail and call them back at a more convenient time.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. We spend all day in a meeting together since we can't go into the office. We have a lot of daily communication we have to do. However, the click to dial feature would save us a ton of time because we place a minimum of 50 calls a day. So it would great to 1. click to dial 2. pop up box come up to ask whether we want to do the call via cellphone app or desktop app

    4 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  15. 5 votes

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    Planned  ·  2 comments  ·  Other  ·  Admin →
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  16. We want to have an option in the performance report to permanently remove a deleted user/group extension from the list, currently there is no option to do it and it's a bit annoying to do an extra step just to exclude this deleted user/group from the report, or once the user/group extension is deleted the performance report will sync the changes automatically.

    6 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  17. Most firms have hold music when you call the office mainline.and are put on hold. And not just for direct ext numbers.

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  18. Now that we have personal folders it would be a big help to be able to set customizable UMI preferences per folder that over-ride app wide settings.e.g.: no UMI for Teams (only bold the title)all unread UMI for Favoritesonly @ UMI for personal folderDirect and @ umi for another personal folder

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. At present users are receiving emails from an admin's name they do not recognise and it does not look professional (almost spam). Please allow us to hardcode the name within the email so it looks more familiar. E.g. Hi xxxYour IT Team are inviting you to join RingCentral MVP.

    1 vote

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  20. Customer would like the E164 format to be on for all countries so the user experience is the same

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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