11232 results found
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Call Queues have multiple notification paths or forwards
It would be nice is there was a way to setup what happens to a call during Business Hours vs Afterhours. Rather that is emailing different people/groups or rolling a call to different places
3 votes -
Mic Mode on Mac
Apple has Mic Mode in their control center that has different options for your mic that allows you to control the input. Whenever I use my airpod pros through my Mac, the background noise is amplified and makes it extremely hard for the person on the other end to hear. Using the Voice Isolation mic mode would fix this completely but it is not integrated with ringcentral.
3 votes -
All users should see voicemail and text messages
All users should be able to see text messages and voicemails and not just the assigned "operator". With several users it's difficult if only one person can see voicemails and texts, especially in a busy office so it would nice if other users could be assigned that capability at one time.
2 votes -
Limit user access to Call-Forwarding and Call-Forwarding Destinations
Limit user profiles to "call-forward" to known telephone numbers, e.g., corporate directory, and limit access to "call-forwarding" based on role. Permitting an “all-or-none” call-forwarding option without restrictions on destination is counter intuitive to preventing fraud, and without the ability to manage access at the role level ignores enterprise policy requirements that potentially positions California organization in violation of employment practices.
4 votes -
Schedule off hours
I would like to schedule off hours so that I don't get phone notifications when I am done for the day of work. This is something Microsoft teams does, and it is super useful. You can schedule times for when you don't want to get notifications, or turn whole days off (like Saturdays and Sundays) so that you can really disconnect from work. With remote work becoming so huge, this would be a nice new feature.
4 votes -
"Press 0 to speak with an Operator or route to voicemail if someone dials the direct number"
I would appreciate it if you would provide the ability to have a caller who does not want to leave a message on my voicemail, in the event of an emergency, press "0" and be re routed to another extension. we had this on our old phone system.
7 votes -
Prompt Key Press to Receive SMS
Having the opportunity to automatically message customers with a link for an online form or giving them instant access to information on your website would be a great addition to a callers experience and an immense time saver. Removes the wait time for callers attempting to find a form/ document and time from employees having to walk callers through the process.
2 votes -
Disable Name Change By User
Disable the option for a user to change their display name associated with their assigned number. Allow it to only be changed by admins.
2 votes -
Limited Extension Continues Rings
This is a MUST, and I need it NOW, I'm in contact with support.Currently Limited extension Phone Ring only 4 time, then hang up.I'm many hundreds of then used in retirement and nursing homes.The Problem is 4 ring(20 seconds), don't Give the Resident time enough to answer the phones.I need more like 1 minute, or Continues Ring with no. announcement. and it's needed NOW.I'm an admin a 3 account, and help manage others
2 votes -
Enable multiple Automatic Voice Recording Announcements
We have multiple companies which use a single Ring Central account - and they each wish to have the ability to have a different automatic voice recording announcements. Currently - we only have the option to use one Automatic Voice Recording announcement.
4 votes -
Password and PIN Expiration Requirement
Admins would like the ability to force Passwords and PINs to be changed or updated every 30-180 days.
29 votes -
Multiple caller ID set any number
Set another caller ID for any number on the account
9 votes -
SMS Messaging Short Code and Extension Numbers
Is there a way we can implement a way to successfully unsubscribe from SMS messages from those who use shortcodes that match user's extensions? Example: 80468 is a short code for a company's marketing campaign, but if this matches a users extension when the user texts "Stop" it goes to the extension and not the short code number. Without changing their extension is there a way this could be corrected?
10 votes -
Call Queue Manager Roles - Members Role vrs Member Management Role
I didn't realize when adding users as a Manager to monitor VM's in a Call Queue, the Member Management role doesn't allow them to make changes to messages, such as deleting the messages. This role only allows the user to add/remove members and to log them in/out of the queue. The Messages role doesn't allow the adding/removing of members, but does allow the deletion of VM's. Full Access allows both the deleting of VM's and member management, but also gives full access to the queue and all of it's settings, which I don't want my managers to have. So now…
3 votes -
Add integrations with MyCase CRM and others
To automatically tag the call with it's recordings to the client, claim or case in the CRM.
3 votes -
RingCentral Portal Transfers: Search by order no or telephone number
When reviewing port orders and transfers in the port (link below), i would like to be able to search by both order number and telephone number.https://service.ringcentral.com/application/company/phoneNumbers/transferredAndVanity/numberOrders
2 votes -
Blind Copy Group Contacts - SMS
We need the ability to send SMS to contacts in a group without each recipient seeing the others' responses.
8 votes -
Disable Users to change the login password
If admin wants to disable the user from changing the login password, there is no option provided to disable\block the user from changing the login password. It will good if that option will be provided. In our company admin will maintain all the passwords of the user and some users change the password by themself. Please consider this and make changes and give some option for the same.
5 votes -
Add support for virtual cards (*.vcf) files
Currently when sending of VCF file (Virtual Card) is attempted as RingCentral Message attachment, it doesnt gets displayed right at recepient's phone
5 votes -
Set Incoming Call Ring Duration for Phone Handset using a Template
In User Templates you can ONLY set the ring duration for incoming calls for the Desktop or Mobile App. You cannot set it for a physical phone handset.By default, when a phone is added to a user the incoming call ring duration is set to 4 rings / 20 seconds. This can only be changed on a user by user basis. It would be good to be able to change this settings using a template so you could apply it to multiple users at the same time.It is possible to change the incoming call duration for the Desktop or Mobile…
2 votes
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