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  1. When using actual desk phones with Ring Central, there needs to be a way to change your availability status for both as an individual and as a member of a call queue. Whether this is done via a softkey or a key combination such as *(number combination), it doesn't matter, it just needs to be something that is able to be accomplished. Currently, the only way to do this is to log into the app and toggle the availability status there.

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. Background: Ability to call short code numbers such as 311.Problem: Customer is unable to call 311.Steps to Reproduce:1. Dial 311 from his Polycom phoneCurrent Behavior: Getting an error message: Invalid extension.Expected Behavior: Should be able to call 311.

    26 votes

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  3. We have just switched to Ring Central, but we are receiving robo calls like hell.

    3 votes

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  4. option to turn on and off direct dial of extension numbers/ direct lines from external callers.

    5 votes

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  5. we would like our users to be able to edit meetings as delegates using the RC unified app. Looks like you are not able to do that with new RC unified app

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. Yes, we can blind transfer to CCRN's, but not being able to transfer calls to our call centers is extremely inconveient.

    6 votes

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  7. Provide an option, via the search option in the directory on the desk top phones to call either a mobile number or the direct dial number. (similar to what you can do on a cell phone for a contact.) Time savings; paper savings; convenient

    1 vote

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  8. We would like to be able to flag/mark previously recorded call logs, and to also have the ability to include a short description pertaining to the call. This would make for easy reference should the call be needed in the future for any purpose, saving time in know which call is which.

    1 vote

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  9. I strongly suggest adding other 3rd party storage applications such as Sharepoint and Amazon S3 to Archiver Beta. This is beneficial because people need more options to store their backups, not everybody uses dropbox or google drive, or box.

    12 votes

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  10. I would like to see the ability to set priorities for queues. For example, those calling for new orders/sales, that queue gets answered in front of those in queue checking the status of their order. I can see this being beneficial for a lot of companies. Those calling to order a tow truck for the first time, needs to be answered before someone checking the status of where the tow truck is, for example. On top of that, it would be even more awesome if internal calls/transfers were a priority as well. I know this is probably a feature of…

    13 votes

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    Under Review  ·  2 comments  ·  Call Queues  ·  Admin →
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  11. In my unit, we are constantly at our desks and then away taking orders, then talking with builders. Adding a keyboard command to put the app in the Not Available mode would be very beneficial

    1 vote

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  12. inbound and outbound call

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. There is a green bar in the softphone app that lets you transfer from a deskphone however the reverse function does not exist.

    4 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  14. I do not want to upgrade my computer to gain access to RC Desktop Application. I am using using 32 bit OS and RingCental App requires 64 bit.

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. With a company consisting of different divisions, we need customers of those different divisions to recognize that specific division is calling them. Right now only the main company phone number can have a caller ID name, and the multi-site setup removes the ability for one person to access the separate division phone numbers to call out on.A solution would be to allow for individual caller ID names for the call queue numbers as well as the company main.

    9 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. We receive texts to our main phone line, however only 1 person is able to view, read, respond to those messages. We need the ability to view, receive, send texts from this main line regardless of the user. This is vital for our Customer Service/Customer Experience Teams to ensure that all customers are taken care of if someone is on vacation, sick, or other reasons for unavailability.

    9 votes

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    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. If RC is going to retire or sunset a application the customer need to be able to tell if any of the user are using the retire application.

    13 votes

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  18. The afterhours option is great. I want to use the phone app, but don't want work calls afterhours. The problem is this is a global setting. So if I am working late at the office, I can't get calls unless I remember to turn off the afterhours. It would be great to have the after hours seperated between mobile app (so I don't get calls outside the office) and physical phone/desktop (so I can get calls if I am working late)

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. I want to change the order for Mobile and Desktop instead of putting it in Order 1 in default, if we can put it in Order 2 or 3.

    10 votes

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  20. I would like to be able to pick a call back up after it's been transferred because either I hit the wrong ext or the person isn't answering their phone

    9 votes

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    Under Review  ·  4 comments  ·  Other  ·  Admin →
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