11232 results found
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Sub Team or Team Channel
We would create a Team and then create a sub team or team channel. The team will always remain but the channel will come and go based on what projects we are working on. So when I go check on where we are on a particular topic, I don’t have to scroll down and search endless emails to see who did what last on that topic.
2 votes -
New Message Notification Color
Change the message notification to the same orange color as phone. The gray notification blends in and messages are missed at times.
6 votes -
personal contacts should be available for search in unified app (Dial Pad)
When our user use Unified app and click on the dial pad and search for personal contact (#name) it's not showing the right contact.for Example name of the personal contact is "12 Angeline"when you search it on the dial pad (unified app), it will not show the personal contact, only the company contact.This feature is available with RC phone app and it would be great if we can have this migrated to the new app.Work around that we are doing is to use search bar on the unified app but would be better if we can do it on the…
7 votes -
Automatic Text-to-text Reply (Out of office) when a costumer texts employee on vacation/ away for specific amount of time
If an employee receives a text message on Ring Central during their desired time frame, an automatic text will be sent to the customer with desired message (Out of office)
18 votes -
volume change for individuals
Please let me adjust peoples nicknames also, I would love to be able to adjust specific peoples volume when in group call or video.
1 vote -
Notify when user is available
Being able to be notified when a user has become available if they are either currently in a call, in a meeting, or otherwise unavailable. Simple push notifications would be the only thing necessary.
9 votes -
Create an option to remove the apps tab in the RingCentral application
Currently the apps tab is tied to the messaging feature. The only way to remove the apps option is to remove messaging from an account. It would be helpful if these were separate so that I can control whether users are allowed to add apps to their application while still maintaining the messaging feature.
3 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
The message and apps options are no longer tied together, so you can request that apps be removed from your account without removing messaging as well. Thank you!
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Visibility into SMS messages
Besides researching and exploring the admin portal on my own, I have sought help from your support group in generating a report of SMS messages made by our users. I was told there is no such reporting capbility. Clicking on Admin Portal->Billing->Paid SMS Usage:View Log yields no records. Prior to this search, I sent a text message from my direct, to my cell.Perhaps I'm doing something incorrectly? If not, this capability is needed to keep track of the count of SMS messages.
8 votes -
Outbound Automatic Voicemail Drop
Be able to leave a pre-recorded voicemail as soon as you hear a "beep" and move on to your next call. In other words, make outbound call and instead of waiting for someone to pick; drop an automated or prerecorded message for the second party to call you back, while you move on to your next dial up call.
243 votes -
Change the default soft keys on Polycom phone when provisioning the phone.
Current default soft keys at the bottom of the screen on VVX350 are new call, intercom, dnd, and page. Theses are useless for most users:New call: this button is asinine, there are already 4 ways to make a new call.1) pick up the phone and dial2) dial then pickup the phone3) press the one of the hands free button and dial4) dial then press one of the hands free buttonIntercom: i have never worked in an office where a general page went over the phone system to interrupt productivity, meetings, call with important clients. this feature is just rude to…
20 votes -
Rejecting Call Queues, send to VM
We have a few users. We offer the option for callers to press 1 to call everyone simultaneously so that the first available user can get the call. If any individual user rejects a call in the queue, RingCentral waits five seconds and then rings the same user again, over and over, until it goes to voicemail or the caller hangs up. Would be nice if rejecting the call took the user out of the queue for that incoming call, and if all users rejected the call, the caller would be sent to voicemail.
123 votes -
Allow admins to change user profile information (including pictures)
Tough to get users to take the time to upload and change their profile pictures. It would be great for admins to be able to use existing employee pictures (I.E. from Id badges/access cards) and update them globally. Even BETTER it would be great to be able to have Azure/Office365 pictures transfer over if an existing SSO conduit exists.
133 votes -
Tag for status change
Be able to right click on a user in contact list who is busy (red) to request to be notified when they go green (available)...tag for status change alerts
4 votes -
Option to enable email attachement of Received Fax and Voicemail for HIPAA Enabled Account
Customer would like to have a control to enable or disabling the attachement for email notification of received faxes and voicemail.RIght now if the account is enabled for HIPAA settingsThe AT&T Office@Hand HS also affects certain functionality within AT&T Office@Hand. The following features will be disabled once HS has been activated: message notification emails from Glip; SMS and MMS; attachment of voicemail, facsimile, content to message notification emails sent to you by AT&T Office@Hand.
3 votes -
Email notifications for received text messages only when text is unread after x minutes
I would like to receive email notifications for new text messages as is currently available. However, I do not want an email for each text message. There should be a setting to send email notifications for new text messages only if the message has not been read after x minutes.
2 votes -
Option to have Logs/Report about User's Log in
We'd like to know if we can add a feature wherein we can view a report of all users who are signed into the RingCentral mobile app or any platform that they are using.
2 votes -
Suspected robocall / scammer
Why does my phone ring when the system detects a suspected robocaller? Ring will not let the call go through but the phone still rings and is frustrating
2 votes -
Add Presence for call group/queue
Would like to add a call group/queue as a precense to add as a shortcut on deskphones, for groups like IT Support etc.
19 votes -
Caller ID - Update All
I am the primary administrator for our company phone system that includes approximately 2,500 employees, each with a unique phone number.Managing Caller IDs is laborious because each employee has 9 or more values that have to be updated (Phone, RingOut from Web, RingMe, Call Flip, Fax Number, Mobile App, Additional Desktop App, Common Phone, and Alternate Call ID). I understand that different companies and types of companies have legitimate needs to have unique values for each type, BUT, it would be really nice if you could add some kind of "Update All" or "Apply to All" button that would push…
7 votes -
Add Copy button to pop out confirmation window hint pathways.
I'm going through setting up park locations and kept getting stuck at a location but the system did give me a path to follow but once i hit the box so i can go where it told me if not written down or screen shot there is no way of seeing the hint path or directions without reproducing it again which I can imagine if you don't do it the first time can be frustrating. So I wondered if all of the save hints are like that? Here is the screen shot I had to take . So what I…
1 vote
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