11051 results found
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Integrate Admin Portal with Support Portal so Admins can create a support case/ticket from 1 portal
Currently, having to log into a separate portal to submit or create/view a ticket is an extra step that adds time to go from 1 portal to the other to troubleshoot issues or follow up on tickets with RC.
5 votes -
Allow call queue extensions to sign in to app
Having the ability to sign in to the app as a call queue extension would be beneficial to those of us that have a call queue assigned as the Operator Extension and receive text messages to that call queue extension. In our case, we have all text messages sent to our main number directed to a call queue that alerts our help desk to the message. Previously, someone could use the (now legacy) RC Phone app to sign in as the call queue extension and access the messages to either respond or delete them; it was also the only way…
7 votes -
Background noise cancellation
It would be great for RingCentral to filter out background noise. For example, if I'm speaking while in my car via the mobile app or via ring-out to my phone, the other party should not hear the the car engine, honking, door chime, door shut, etc. If I'm walking on a treadmill, they should not hear the treadmill. They shouldn't hear kids in the other room, a dog barking, coughing, keyboard tapping etc. This should work via all channels, i.e., desktop soft phone (Mac), mobile app, ring-out. Thus I would imagine this feature will need to be implemented within your…
24 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello everyone, this is now available on Desktop and Mobile! Please ensure you are on the latest version of the app. Learn more about the setting here. -
a way to restrict what devices the phone app can be installed or used on?
a way to restrict what devices the phone app can be installed or used to
2 votes -
Make the service portal mobile-friendly
(service.ringcentral.com) For call queue management, this is where you go to retrieve voicemails and missed calls. The full-sized web page means you are scrolling back and forth to see what's on it. Please make it detect when you are on a mobile device and resize itself accordingly.Also, the voicemails do not play from here, the text transcription does not work, and the call-back by tapping the phone number does not work. Please fix these for the mobile platform.
2 votes -
Need the ability to paste text without style.
In most apps (on Mac), you can paste without style (or matching style) by using shift-command-v, but this doesn't work in the RC desktop app. This is even more important due to the fact that there's no remove formatting option on the text styling toolbar.So I'm constantly having to paste my text in another app, and then copying the plain text to paste back into the RC app.
2 votes -
Make columns adjustable for Task view
In Ring Central Classic app, you could adjust columns and be able to see a full task in list view and also see many more tasks on one screen before having to scroll. Now I can see only see a handful of tasks on the screen before needing to scroll and if I want to read the full task I have to click on each individual task. Not conducive for greater productivity when you have to click and scroll all the time.
8 votes -
Granular User Management Permissions
I would like to see more granular controls in the user admininstration permission group under "Roles", so that we can remove specific abilities such as adding and deleting users, but still give certain staff the ability to access user settings such as call handling, and to apply user templates.
10 votes -
RingCentral App should have the Fax to Print
company: Fenbor Pty LtdRC UID 2651852015 (15 lines) AUCurrent Total MRR: AUD 485.18http://adp.glip.net/company-new.html?company_id=21040488449
3 votes -
Two-factor authentication in Glip application
As any 2FA mechanism it can harden the information shared within our Glip accounts and teams and it can prevent someone who guesses or brute forces our username/password to access this information. It can also a great marketing feature as a part of your product's expansion to Europe, while been one step closer to compliance with regulations like the GDPR. An other reason of applying this feature is that other major communication software/SaaS/PaaS already include it in their infrastructure's free plans (i.e. Slack).
9 votes -
Voicemail Breakout
The ability to press a button in a voicemail greeting to break out to a specific extension. example:"I am not available to take your call, leave a message at the tone, or press 9 if this is an emergency to be transferred to XXX".
4 votes -
Enable Queue Members to delete messages
Currently, queue members can only hear voicemails through the use of an E-mail attachment if they have e-mail notices turned on. They cannot delete any queue voicemails. The messages will pile up until it hits the max of 200 in the box. The only way to let someone delete those is to give them "Phone System Admin" access, which let them access way too many other sensitive settings of the system. That is just wrong!A queue member should be able to delete a queue voicemail from the app, or at the very least, from the service portal without access to…
4 votes -
Warm Transfer Voicemail
Add an option to record a message for recipient before forwarding a voicemail to them through desk phone.
12 votes -
Force caller to hear entire IVR menu prompt
Callers often just press any random button (usually 1) just to get to the next menu, as they're just trying to press any buttons they can to be connected with a human. This causes a HUGE problem with the company trying to intelligently route calls, and ends up costing the caller MORE time in then a human trying to connect them to the right department. There should be a feature that can be turned on and off, to force a caller to hear the entire audio prompt recording, before making their selection. This is also standard practice in virutally ALL…
2 votes -
Unlimited Number of Rings
user is wanting their system to keep the caller on the call until they answer it rather than it going to voicemail.
3 votes -
filter external calls for extensions
option to turn on and off direct dial of extension numbers/ direct lines from external callers.
5 votes -
Editing RC meeting as a delegate (on unified app)
we would like our users to be able to edit meetings as delegates using the RC unified app. Looks like you are not able to do that with new RC unified app
2 votes -
Admin Control of Log in/Log out in Call Queue
Have admin be able to force staff to "Log in/Log out" in a call queue. Would like the user to remain in the queue but only have them answer calls when really needed.
11 votes -
Add functionality to call either a direct dial OR a cell # for people listed in the directory
Provide an option, via the search option in the directory on the desk top phones to call either a mobile number or the direct dial number. (similar to what you can do on a cell phone for a contact.) Time savings; paper savings; convenient
1 vote -
Flagging and Notating Previous Calls
We would like to be able to flag/mark previously recorded call logs, and to also have the ability to include a short description pertaining to the call. This would make for easy reference should the call be needed in the future for any purpose, saving time in know which call is which.
1 vote
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