11486 results found
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Queue's included in the Download User List File
Call queues were removed from the download user list file in the admin portal. It made documenting the list of Users much easier if it included the call queue's they were assigned to
2 votes -
Provide ability to assign role to Limited Extension
We have a few Limited Extensions that we would like to deny outside dialing on, but have no way to restrict them to dialing just in-house extensions. It would be great if we could assign a custom role to Limited Extensions.
2 votes -
Restrict User's Ability to Change Voicemail Attachments and Voicemail to Text Settings
For financial companies, this is an important security enhancement. You can apply a template to turn these features off today, but users are able to turn them back on. If you restrict access to these features, it also restricts users access to basic end user voice mail features.
2 votes -
Add more characters on email notification address.
Would like to add more email addresses in our messaging notification but apparently, it allows me to add up to 255 characters. I would like to request to
9 votes -
Allow intercom to be used with presence - will allow intercom to work without entering extension number
For larger organizations, it is impossible to remember everyone's extension. For transferring calls, we can simply press the button for the user we wish to transfer the call to, and with presence it will blind transfer to that user. This way we only need the name of who we are transferring to, not the extension.However, with intercom we must know the extension. That is impossible if you have more than a few extensions. Please add the ability to simply press the intercom button, then the presence button for the user we wish to intercom and make that work. Intercom is…
10 votes -
Calendar to Main Menu on Left
I would like to see the Calendar removed from Workspace area and available as a direct menu option on the left within the desktop app. There is plenty of room for added menu items on the left and this would benefit people that use the calendar frequently. thanks
4 votes -
Show total number of voicemails on RingCentral App
Currently on the Ringcentral App, you can only see a listing of all voicemails that have been received in your Ringcentral App but it does not show you the total number of voicemails. Given that the cap on the maximum amount of voicemails one can have is 200, it would be helpful to see at a glance, the total number of voicemails one has at all times.
2 votes -
Give a reminder when calls are in Park
Calls in Park don’t get a reminder that there is a call waiting. One can also forget what # the call is parked on.
74 votes -
Enable "pause/mute" automatic call recording for call queue
Currently we are unable to pasus or mute recording in a call acceptted via call queue if we have automatic recording turned on.Please implement this feature as this will be a breach of Australian regulations.
7 votes -
Add 340 Area Code (US Virgin Islands) as Available for Purchase thru Admin Portal
We have customers in the US Virgin Islands (area code 340), which requires us to be able to dial locally in order to provide support.
5 votes -
Display Corporate Directory as a List Instead of Having to Search
I feel this would be useful for us as we are a small company and having to search for a person just seems like an extra step for us.
7 votes -
Don't record "dead air" voicemail messages
Often, calls which don't leave a voicemail message result in 1-3 minutes of an empty, "dead air" message. This uses up incoming toll-free minutes for no benefit. RC should detect there is no message being left and drop the call after 15-20 seconds.
7 votes -
Customize Email Notifications
One of my customers would like the ability to customize the system-generated email notifications that are sent to users when they receive a voicemail or fax or SMS message. Ideally, they could customize the branding and remove the RingCentral advertising and footer information.
34 votes -
Turn Off Alert For Emergency services may be limited or unavailable when pressing the dial pad
there are times the alert will appear multiple times a day when pressing the dial pad causing it to appear multiple times annoying the user specially if they are supposed to make Outbound Calls Multiple times a day
2 votes -
Adding scheduled(delayed) text messaging on both desktop and the mobile app as an option would be great
It would be useful to send reminders to clients at numerous times during the day. That would be beyond helpful!
1 vote -
Entertainment while we wait
It would be great to give the meeting organizer the ability to choose what give a form of entertainment while they wait for the meeting to start (because we're waiting on all participants to come in. Perhaps: hold musicTic tac toe game (per user)Game similar to Google's 404 pageThe participants can choose to dismiss entertainment
1 vote -
Ability for Super Admins to force user Password/PIN/Security Question reset
Customers receive email notifications from RingCentral requesting that Users change their Passwords, PINs and Security Questions. Unfortunately, there is not currently a method where Super Admins (or similar) can force these Password, PIN and Security Question "resets" upon their Users.
5 votes -
Bulk SMS Messages and allow hyperlinks
Bulk 500-1000 to be sent at a time. Be allowed to send hyper links instead of the original url.
3 votes -
I would like to see the Time Zone for the out-bound call I am making.
I would like to see the Time Zone for the out-bound call I am making. The person is not in my contacts. Please consider implementing a Time Zone feature that includes the Time Zone (with Time) popping up on the dialer, for the prefix or area code entered before entering the rest of the phone number. This would really be a big assist to our company. Thank you in advance.
5 votes -
Allow customer to filter out Missed Call in the Call Logs or Analytics
A customer of mine would like to get all missed call details so they can give the callers a call back, in a way that they do not need to download the logs, save into Excel file and do the filtering
16 votes
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