11051 results found
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Ring central Message view
I would suggest to add Clickable option to previous message thread so they can click on that and review before and after msgs. SLACK provide that option.Ringcentral : https://nimb.ws/4IVxhY
2 votes -
Prevent the need for extensions or virtual extensions to be activated to appear in the Company directory in the all-in-one Ringcentral m...
...obile app. This is how it is in the old app RC Phone, previous functionality must be restored. Virtual extensions and phones in common areas have no need to be activated from a user point of view.
4 votes -
Ability to see the status of the internal user you want to phone or transfer the a call to
On the RC Phone app, you can type in a user's name or extension number on the dialpad and you can then immediately see their status (Busy, Available, On Call etc). Their status would also appear when you can to transfer calls.For some reason this isn't available on the RingCentral app. Can it be added please?
3 votes -
Increase permitted email accounts to send fax to 50 accounts for fax via email.
To have more email accounts permitted to send fax via email.
8 votes -
Ring Back Option for Custom Park Lines to ring back to original agent
When a company like ours takes thousands of calls a day and use the park lines until an agent is available to talk, it would allow for customers to speak to someone instead of hearing hold music until the agent is available.
3 votes -
Robocalls Identification on Call logs and Missed Calls notification
Customer can already get a notification on the phones that the incoming call is suspected of being a robocall. If they don't pick up and received a missed call notification email, it would help if it also show it as a robo call. or if the customer looks through the call log and views the missed calls. an indication confirming it as a robo call would be a great feture to add.It would help customer identify if they should call the number back or not.
8 votes -
Filter by User Groups
As a super admin, I have access to the call reporting data for everyone in the company (in the Quality of Service module) and would like to ability to filter out by User Groups instead of seeing call data for the entire company. Filtering by individual extensions or names is also a bit restricted as I cannot enter more than one at a time.
5 votes -
Use RingCentral messages with fillable PDF attachments for people to sign the document.
We have annual assessments for our field Employee signature required. Would be nice to use Ring Central text message with attached fillable PDF file for employee to sign.
3 votes -
Flip Phone Support for App
We have an employee that is visually impaired that works standing up and can not access a desk phone. He had been using an older smartphone, that just forwards the number over wifi, but since you retired that version of the app, we can not find a smartphone that will work for him. Having an option for the application to be used on a flip device would certainly be more inclusive than having no options at this time. Thank you for looking into this.
2 votes -
Sending auto response if fax service will be disabled
Need to send an auto response to the fax senders if we will not be able to receive fax messages
3 votes -
Add Tasks, Events, Files and Notes icons to New Ring Central Left Navigation, Remove the Inbox icon dropdown
Remove the inbox icon from left navigation and add: Tasks, Events, Files, & Notes icons along left navigation. The current inbox creates double the work to get to the Tasks List.
4 votes -
Allow us to change the default target of where files are downloaded in Chat.
So we can organize how our files are downloaded rather than them just defaulting to the downloads folder.
14 votes -
Conference/3-way calling Automatic recording
Hi there,We just made an internal investigation and not all of the conference call are being recorded. Why is that so? Your Facebook Support said that it isn't possible but we were able to record conference calls that we use for training. But, when we pull up other calls for other customers, call recordings are incomplete and only saved Inbound and Outbound calls. All conference or 3-way calls are not recorded.
29 votes -
Be able to retrieve a call that was transferred
I would like to be able to pick a call back up after it's been transferred because either I hit the wrong ext or the person isn't answering their phone
10 votes -
Additional Key Presses in IVR Menu
It would be helpful to be able to have more than 10 Key Presses for our IVR Menu.
12 votes -
RingCentral Integration for Buildium
ring central integration for Buildium property management software.
3 votes -
Improve the list of past meetings presented when Join Meeting is selected
When I click Join for a video meeting, there is a dropdown list of past invites. It shows only five rows, of which one has the description "RingCentral Video meeting" which is so vague that it is useless, another is a link to join my own personal meeting, and the fifth was a meeting I was invited to once to interview a job candidate - but these rows never leave my list. Other meetings that I join regularly, in other users' personal meeting rooms for example, do not show up no matter how often I meet with them, so I…
1 vote -
Easy Way to Add All Users to a Team or Teams Based On Attributes
Any new hire has to be added manually to team channels. It would be great to be able to make "default" team channels" for all staff upon account creation so that when they join, those channels are there already. Or for example, since we have multiple offices, adding default team channels based on an attribute like state or office location would be awesome
5 votes -
Have the ability to pin Max Q and desktop app to be always on top
This feature would be useful when you have many windows open. This would keep the application in the most prominent position.
3 votes -
Have Customer Service Record (CSR) available on the Service Web
Availability of Customer Service Record (CSR) information in our web portal to prevent mismatching info that would cause port-out delays.
11 votes
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