12971 results found
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Add Avaya PBX features like Coverage answer groups and Coverage Paths.
RingCentral should implement the feature on Avaya know as Coverage answer Paths and Coverage Answer groups. The current Ring groups do not meet the need and TOO much needs to be done with calls queues as a workaround
1 vote -
Call Queue Number as Outbound Caller ID for Overflow Members
Customer Request:
The customer would like the ability to use a Call Queue's phone number as the outbound caller ID, even when a user is receiving calls through an Overflow configuration and their direct Call Queue membership status is set to Off.Current Limitation:
At present, users who are part of an Overflow setup and have their Call Queue membership status set to Off are unable to present the Call Queue's phone number as their outbound caller ID.Requested Enhancement:
Allow users participating in a Call Queue Overflow configuration to select and use the associated Call Queue phone number as…1 vote -
Ability to view real-time call queue status without requiring the Live Reports add-on.
Customer is requesting the ability to monitor call queue status in real time (e.g., agents available, calls waiting, queue activity) without the need to purchase the Live Reports add-on, as they expect this functionality to be included in the standard service.
1 vote -
Allow administrators to delete a RingOut number directly from the Admin Portal (Service Web).
Currently, administrators cannot delete or edit a RingOut number once it has been added. Even though the number is no longer available or editable in the RingCentral app, it still appears as an option in the Admin Portal/Service web
3 votes -
option for changing the Outbound SMS ID when replying to SMS
If the customer is replying to a text someone sent to the company number, RingCentral will automatically use the same company number that received the message. The customer cannot "flip" the ID to a different number company number in the middle of an existing conversation thread.
2 votes -
ability to block numbers for specific company numbers
Need a feature that would allow us to block specific numbers for certain company numbers.
Callers that are blocked from a specific company number should still be able to reach other numbers.
1 vote -
Export Custom Rules Configurations
An option to export custom rules configurations. This would be helpful when there are hundreds to thousands of accounts that have custom rule configurations. An idea for an export file would be the user and extension the custom rule is active/inactive for, the name of the custom rule, what's included in the custom rule (Callers, Calling me at, Schedule) and the routing set up for that rule.
1 vote -
Option to have announcement in the Main Site
There should be an option to put an announcement in the Main Site instead of having it routed to the voicemail of the admins or on their call queue extensions
1 vote -
Fax Interoperability and Rendering Normalization for Mixed Transmission Sources
Improve fax interoperability handling for mixed transmission sources (PSTN and cloud eFax) to reduce rendering distortion on received faxes.
Observed Behavior: Faxes are successfully delivered but appear disfigured, misaligned, or degraded when received on RingCentral numbers.
Impact: Affects critical business workflows (healthcare/payroll) where document readability is required.
Scope: Issue observed when sender uses mixed methods (Epic eFax and PSTN), resulting in inconsistent fax encoding/negotiation outcomes.
Gap: Current platform lacks normalization or adaptive handling for varied fax transmission formats that still complete delivery but degrade content.
1 vote -
Call recording controls:
The customer is requesting greater control over call recording settings, specifically the ability to manage and modify recording configurations from the admin portal, including options to determine when recordings should start and stop.
1 vote -
Change the language displayed in the Admin Portal for a specific call queue without affecting other portal settings.
After changing the language setting of a specific call queue to Japanese, we would like the corresponding Call Queue information in the Admin Portal to be displayed in Japanese as well.
1 vote -
Include Shokz C120 as one of the supported headset
The Shokz C120 is a good headset that is very reliable for RingCentral. It should be included under the list os supported headsets of RingCentral.
1 vote -
automated outbound text
Ability to setup an automated text without anything triggers it. setup an automated text that will send out links of a recording and can be able to setup a schedule for outbound text, not the auto response to missed calls, or out of office SMS, but scheduled automated outbound text
3 votes -
AI Notes on call monitoring for RingEX
When we start monitoring the call and click the AI Notes, the transcription will not start. I contacted support and was advised that this feature is only possible with RingCX.
This is a benificial feature that users who monitors the phone call can use.
4 votes -
Add “Drop Participant” Control for 3-Way Calls on Poly Edge E Series phones (E100/E220)
Description:
Requesting support for the ability to drop a specific participant from an active 3-way call on the Poly Edge E100 when used with RingCentral.
Details:
According to the Poly Edge E series phone manual(https://kaas.hpcloud.hp.com/pdf-public/pdf_9138718_en-US-1.pdf), this feature is supported at the device level. However, it is currently not available when the phone is provisioned with RingCentral.
Impact:
Users are unable to manage participants efficiently during 3-way calls and must end or rebuild the call to remove a single party, which disrupts workflows.
Request:
Enable support for selective participant removal (drop participant) on 3-way calls to align with the…
2 votes -
Bring the Character limit for MMS back to 1600
Character limits for RingCentral text messages/ https://support.ringcentral.com/article-v2/Character-limits-for-text-messages.html?brand=RingCentral&product=RingEX&language=en_US - in this article it says that the limit is 1600
Here are the updated key details for MMS messaging:
Cost: Billed at $0.013 per message.
Delivery: Files must meet our size and format restrictions, or the message will fail to send.
Character Limit: MMS messages have a strict 1,000-character limit.
1 vote -
Outbound Fax Permission Controls
The Problem
Currently, any user can send an outbound fax using any other user's or department's fax identity within the platform. There are zero restrictions on the "From" field, creating a massive identity spoofing vulnerability. The only current fix is completely disabling fax capabilities ("Voice Only"), which is highly impractical.The Risk
Fraud: Unauthorized employees sending faxes as executives or investment bankers to authorize wire transfers or legal agreements.Data Leaks: Spoofing the HR department to distribute or leak sensitive personnel information.
Compliance Failure: Lack of auditability and non-repudiation for highly regulated industries (finance, healthcare, legal).
The Requested Solution
Implement…1 vote -
Ability to Browse Corporate Directory on Poly Phones Without Manual Search
Currently, Poly phones require users to manually type in a contact name to access the Corporate Directory. This process can be time-consuming, especially for organizations with large directories. There is no option to browse or scroll through the Corporate Directory directly from the phone.
Provide functionality on Poly phones to browse the Corporate Directory, similar to how mobile or desktop RingCentral apps allow scrolling through contacts.
3 votes -
Display The Complete Caller Phone Number in Call Queue When Using Caller Name/ID
When a Call Queue is configured to display Caller Name and/or Caller ID, the RingCentral app does not clearly show the caller’s phone number during an active queued call. Instead, the display prioritizes the caller name, which makes it difficult or impossible for agents to see the actual calling number.
Ideally, the phone number should always be displayed alongside the caller name, similar to how direct inbound calls behave. This is especially important for:Verifying repeat callers
Identifying spam or known numbers
Supporting call handling workflows that rely on phone number visibility
As a comparison, direct inbound calls to a…
3 votes -
Apply User Settings Template During Reset & Assign
Apply User Settings Template During Reset & Assign
3 votes
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