11248 results found
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Option to show caller ID name or caller number in the RC app
Option to show caller ID name or caller number in the RC app
1 vote -
Support Multiple Account Sign-Ins with SSO in RingCentral App
urrently, the RingCentral App allows multiple account sign-ins only when the accounts are not using Single Sign-On (SSO). If SSO is enabled for one or more accounts, users are unable to add and switch between them. This creates a limitation for users who need to manage multiple SSO-enabled accounts.
1 vote -
Force update Polycom CCX500 firmware to 8.1.5 with custom configuration
Firmware version 8.1.2 is the latest available with RingCentral and automatically picks up. We wish to have the option to push the firmware upgrade to 8.1.5 and bypass the 8.1.2 RingCentral offers and use it together with the custom configuration.
1 vote -
ability to add bulk numbers and/or area code in trusted number
Customer is loking for a way to add bulk numbers and area code in adding as their trusted number.
1 vote -
Reject incoming calls in the Queue and do not be routed to the next available member.
Reject incoming calls in the Queue and do not be routed to the next available member.
3 votes -
Changed email domain. Bulk update on username for SSO.
Changed email domain. Need to do a Bulk update on username for SSO.
2 votes -
Porting Open Drafts
We would like for all Open Porting Drafts to be visible to all Super Admins and not just the user who initiated it.
10 votes -
Shared external directory sync to Yealink phones as temporary substitute for Australian caller ID feature
In Australia, where standard Caller ID features are not implemented yet, we implement the shared external directory to identify phone numbers manually as a temporary fix. This feature works on the inbound and outbound calls via the Ringcentral apps but not on Yealink phones.
We need this feature to be implemented on all Ringcentral physical phone models without making changes on the phone’s internal settings.
1 vote -
Set up auto responses on SMS when the number is from outside Ring Central numbers
Set up auto responses on SMS when the number is from outside Ring Central numbers
1 vote -
Align Ring Count Settings with Audible Ringtone Across Devices
Currently, in RingCentral user ring settings, each “ring” is defined as 5 seconds of ring time. However, the audible ringtone pattern differs by device (e.g., desktop app, desk phones, mobile apps). For example, when a user sets their ring setting to 3 rings (15 seconds), they may hear 6 audible rings on the desktop app instead of 3. This inconsistency causes confusion for users who expect the audible ringtone count to match the configured ring count.
1 vote -
AI Assistant to answer calls if no one answer calls in a call queue
use the AI Assistant but have it answer only if no one answer calls in a call queue or after a few rings
1 vote -
New contact button in the name field of texting
I would like to make a suggestion of a new feature to add to ring central. When entering a name to send a text it would be good to add a button to create a new contact if that person is not already in your contact list so you do not have to go to contacts and retype the name again to create a new contact.
1 vote -
BE ABLE TO DISABLE "THIS CALL IS BEING RECOREDED" PROMT WHEN PICKING UP A PAKRED CALL.
BE ABLE TO DISABLE "THIS CALL IS BEING RECOREDED" PROMT WHEN PICKING UP A PAKRED CALL.
1 vote -
BT feature request: Ability to receive a Notification if a Specific phone number calls their system
BT feature request: Ability to receive a Notification if a Specific phone number calls their system
Details : Want to have the option to set up a notification for specific phone numbers that call their members and alert a specific user
Current behavior : No option for the notification to alert if a specific phone number calls their system
Expected Behavior: To have option for select or enter a specific number that calls them to notify one of the users
Brand : BT Business
1 vote -
Outbound caller ID
It would be helpful if the Super Admin had the capability to use the direct numbers of all other users as the outbound caller ID.
2 votes -
AI notes that supports multiple language
AI notes that will support Spanish or multiple languages.
2 votes -
Add a contacts source indicator in the admin portal to show whether a contact originated from RingCentral or Google.
Enhance the admin portal by displaying an indicator next to each contact to identify its source—specifically whether it was imported from RingCentral or Google.
2 votes -
Able to access other Users messages and faxes
Ability for one extension to access another extension’s messages and faxes when the user is unavailable or on leave.
2 votes -
Call Queue - "Allow members to change their queue status"
"Allow members to change their queue status" button on the Call Queue is not working since the Users that are members of the Call Queue still have the "Accept Call Queue calls" button on their end.
30 votes -
Users logged out of app for an extended amount of time goes automatically to voicemail when there's an inbound call
Use case: Employee unable to provide notice to their company that they could not report to work and unable to access their apps would result to automatic voicemail without making any changes to his/her extension's settings or status.
Current behavior: Inbound call results to a ringing behavior from the caller side even user is actually logged out and already out of office.
This applies to user extensions set for 24/7 schedule and no active custom rules. User was able to log out of his/her app previously
1 vote
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