11740 results found
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Ability to received Microsoft Verification Calls
The business will use ringcentral numbers as two factor authentication. Currently not able to received the authentication code via phone call on our deskphone
2 votes -
Multiple voicemail greeting
We have 1 super admin account with 3 numbers. We need to have different voicemail message for each number. Would that be possible?
2 votes -
Ability to distinguish different speakers in call recording
seem our team have a hard time distinguishing between different speakers at certain points in the call, like when there's a slight overlap in speaking.
do you have any other features that would help with separating speakers more effectively?1 vote -
allow users to reorder text templates once entered
It would be nice to be able to reorganize any text templates in the list. LIke being able to drag and drop more used texts to the top and less used to the bottom.
2 votes -
Bulk download of default password for Polycom
It would be a valuable feature to have the option to obtain the default RingCentral password for Polycom phones purchased from RingCentral. Currently, obtaining the password for each default setting can be troublesome and time-consuming.
2 votes -
settings options to separate queue calls vs direct calls ringtone
we need settings options to separate queue calls vs direct calls ringtone
7 votes -
disconnect the call when there are no response for 3 times call screen
Customer would like to have an option when call screen ask for the name and the caller did not respond for 3 times the call will disconnect.
3 votes -
Intercom Calls from outside
User would like the ability to receive intercom calls from devices that are not provisioned in RingCentral or not added to their account.
2 votes -
Unavailable codes for Ringcentral Call queues - similar to Unavailable codes in CXOne.
Create unavailable codes for users participating in Call Queues, that allows administrators to monitor time spent on each unavailable code.
Codes such as Lunch, Meeting, Special Project, or even custom codes for specific team use would be very useful and can allow administrators or team leads to filter these in the Analytics. This would be on par functionality with the Ringcentral Contact Center feature.
1 vote -
Intercom feature support on Yealink W56H
Request to support the intercom feature on Yealink DECT phones, specifically for the Yealink W56H
1 vote -
AI tool for using chats as knowledge base and get answers using prompts
I think it would be good to have an AI tool in RingCentral App chats for using chats as knowledge base and get answers using prompts instead of searching.
2 votes -
Enable Call Forwarding to Distinguish Between Voice and Fax Calls
Currently, when call forwarding is enabled for EX User extensions, the forwarding logic does not distinguish between voice and fax calls. When a call terminates directly to a User extension, the system can differentiate between fax and voice calls and handle them accordingly. However, when forwarding is enabled, both fax and voice calls are forwarded indiscriminately, causing fax calls to be treated as voice calls.
We request an enhancement to the call forwarding logic to allow the system to distinguish between voice and fax calls when forwarding is enabled. This would enable fax calls to terminate correctly to the User…
6 votes -
reply to specific texts in the conversation
The ability to reply to a specific text within that same thread, to clarify what your response is directed to (like normal smart phones e.g. iphones, etc)
10 votes -
Configurable call queue Ring Settings per call queue member
When the call goes to the call queue, it rings to the first person and continues to ring to the first person, but then has the second person also get the call after two rings, and then it continues to ring to the first and second person, but has the third person start getting called after four rings, and so on and so forth. So, it doesn't end the ringing for the 1st person when it moves to the 2nd, it just continues to add more people into the ringing.
4 votes -
Disable dial pad pop out
Is there a way to prevent the dial pad from popping out of the Ring Central App when making a call? I would rather it stay in the Ring Central app and not pop out into it's own little window.
30 votes -
Assign phone to limited extension
Currently assigning phones to Limited Extensions is a much more cumbersome than it should be!
Current workflow:
Navigate to Groups -> Limited Extensions
Find limited extension to assign a phone
make note of phone number assigned to the limited extension
Navigate to Phones and Devices ->Common Area Phones
Search for phone number
Select the existing phone
Click Change Phone button
Search MAC address of phone to assign
Assign phoneThe process should be identical to assigning a phone to a normal User Extension as described below:
Navigate to User List -> Users with Extensions
Expand Phones and Devices
Click the…2 votes -
Poly Lens Integration with RingCentral
Plantronics Hub was retired by HP/Poly. Going forward we need to be able to use Poly Lens for our Poly headsets when using the RingCentral app on PC. Eventually our Poly headsets will not work correctly and we are already using a Band-Aid with unsupported software to make our headsets work with RingCentral. Using these headsets with the HID option doesn't work properly (headset buttons don't work properly), so we will definitely need the Poly Lens route soon.
1 vote -
Only ring call queue members
If a call comes in to the call queue, it follows the Ring Settings of the members.
If the member has another user assigned to their Ring Setting, the call will also be routed to the other extension.There should be an option to only ring the call queue member's phone when receiving calls from a call queue.
1 vote -
Silent Messages
Add the ability to send silent messages that don't trigger notifications to recipients, allowing for asynchronous communication across different time zones without disturbing colleagues.
Currently, when team members in different time zones need to communicate, sending messages during the recipient's off-hours can be disruptive. There's no way to send a message that the recipient can see when they're back online without triggering immediate notifications that might wake them up or interrupt their personal time.
- Add a "Send Silently" toggle button or icon next to the regular send button
- Alternative: Long-press the send button to reveal silent send option…1 vote -
Email notification from a repeat caller
Would like to receive an email notification from the caller that called the main line for more than 3 times.
2 votes
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