12971 results found
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Option to turn off regular SMS if Beetexting is already added in the account
If Beetexting is already added in the account the customer should have the option to turn off the regular SMS
If the customer added Beetexting, the regular SMS duplicate the message, which is a normal behavior. But cx want to have the option in the settings to turn off duplicate SMS
9 votes -
To be able to search the AI notes using keywords
We would like to request the addition of a keyword search function within the AI Notes feature. Currently, the search capability is limited to caller ID names and phone numbers, but it would be very helpful to also search by general keywords within the notes.
This enhancement would make it much easier to locate specific information quickly and improve overall efficiency when reviewing records.
2 votes -
Temporary Numbers assigned to Contact Center cannot be redirected.
Currently if you assign a temporary number to the Contact Center it cannot be reversed until the number it is associated with ports. This is an inconvenience. Also to avoid downtime, and have a quick and seamless migration, we should be able to reassign a temp number mistakenly assigned to route to a contact center. When trying to reassign, you get the message below:
Number Type: Contact Center Routing Number
This Contact Center number is being used as a temporary number for an in-progress port-in. It can't be reassigned to another number type.8 votes -
For the shared lines' ability to have 16 lines and 25 users in a group
For the shared lines' ability to have 16 lines and 25 users in a group
1 vote -
Resend Invite Option for Updated Users on Active Extensions
We would like to request a new feature that provides an option to send a new invitation whenever user details are modified on an active extension. Currently, if an admin updates a user's information (such as their email address) while an extension is active, there is no built-in way to easily send an invite to the new details without deleting and recreating the entire setup.
1 vote -
Option to restrict Caller ID for Specific Numbers
We need an option to restrict Caller ID on specific numbers if we do not want to assign the number to company numbers, site numbers or message only extension.
1 vote -
ability to create different ringsettings for incoming or transfer call
Ability to separate transfer calls and regular incoming calls.
It would be best to have an option for different call routing for regular incoming calls versus transfer calls.
1 vote -
To make RingCentral app compatible on TC phone devices
For the RingCentral app to be compatible and can be applied or installed on TC phone devices. That will be very helpful since TC phones are widely used in the US. Known for their premium metal build, groundbreaking audio engineering, and streamlined software.
1 vote -
Hotdesk in Germany
At the moment Hotdesk Devices in Germany with a German number are only supported, when you use the setup of limited extension devices as per this support article (https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US)
This has the disadvantage that you can always place a call from this device which is not expected or whished by the client to happen. Also it requires an additional limited extension license.Instead, the behaviour should be like when setting up UK devices, meaning:
- Hotdesk works as you would expect
- no calls possible when logged out
- licence is for freeAt the moment this is…
23 votes -
Spam and robocalls
At least have an option to filter out robocalls, blocked, and spam numbers from the call log. Not sure why my phone has been flooded with these numbers, and I can’t filter them out of the log. Thank you
3 votes -
Transfer RingCX Call Via RingEX HUD
There should be a way to initiate a transfer of a CX call via EX HUD. Currently, there is not a way to transfer directly from CX to EX VM either. When users are making and receiving many calls per day, there should be a seamless way for them to (warm) transfer calls. As a workaround, users currently need to manually enter in a phone number or extension from their dialpad and transfer the call. That can take up time.
3 votes -
Automated Birthday SMS
Introduce an automated SMS feature that sends personalized birthday messages to customers on their birthdays. There is no automated way to engage customers on important dates, such as birthdays, leading to missed opportunities for engagement and customer retention.
1 vote -
Filter option for unresponded voicemail and text messages
Filter option for unresponded voicemail and text messages
3 votes -
Google Verified SMS
Option for outbound business SMS messages to display company name, logo, and a 'Verified' checkmark badge when received by customers using the Google Messages app on Android.
2 votes -
Undo the Migration for Call / Fax / SMS Recipients
Have an option to undo the migration of split fax and SMS recipients. Currently, once the account has been migrated, there is no option to undo it.
2 votes -
OpenID Connect for SSO
To be able to use OpenID Connect for Single Sign-On (SSO). Currently, SAML 2.0 is the only supported standard for SSO integration in BT CloudWork.
Expected Behavior:
BT CloudWork should support OpenID Connect (OIDC) as an additional SSO authentication method, allowing customers to configure and authenticate using OIDC-based Identity Providers alongside or instead of SAML 2.0.Brand:
BT Business2 votes -
Separate Busy From Unavailable In Call Queues
Currently setting 'When all members click ‘Ignore call’, or are busy or unavailable' on a call queue lumps busy and unavailable together. Some customers would like to have a separate use case for either scenario.
Example:
All members busy - continue to wait in queue until maximum wait timer expires
No members available (logged in/accepting calls for that queue) - route to an alternative extension as a 'No Agents Available' treeIdeally this is separated into two separate entities as per attached image; one for all members click ignore call or are busy, and one for all members are unavailable…
2 votes -
Live reports only refreshes every approx. 30mins.
is there a way increase the auto refresh date (i.e. make it sooner).
7 votes -
Restricting Users from using the ring central app outside the office
Restricting RingCentral Users from using the app outside the office is an administrative security measure used to ensure that business communications—calls, messages, and faxes—stay within the physical office environment.
3 votes -
Disable notification indicator for received and unread faxes on the RC app
I'm wanting to remove the "numbered bubble icon" for Fax, and instead only have it for Phone & Text. on the internet tab it add's all notifications together - which is misleading to our team. They only want to be notified of the total Phone/Text notifications (not Fax)
3 votes
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