13285 results found
-
Ring Sense not giving transcriptions when we try to export or download the data
we need to export and analyze the transcriptions but when exported to excel we could not see transcriptions. instead what we find is a link which is not useful. kindly help
1 vote -
custom rule to remove agent from Group Memberships
Create a custom rule to automatically remove and add the agent to all groups(call queue ) that she is a member, instead of manually turning off and turning on once they are back from vacation.
2 votes -
Ability to DL image only in bulk via SMS
Ability to DL image only in bulk via SMS.
Would like to download multiple images I receive via text, in one click/bulk download instead of clicking each one separately.3 votes -
Ring Central Mobile App Refresh
Add a refresh key to the mobile Ring Central application as to allow changes that were made in the admin portal to show up without having to sign out of the application and sign back in. Right now, if you make any changes to user names, extensions, email addresses, the changes don't reflect in the application until the users log out, then back in.
2 votes -
AI notes for Conference calls
When users click the conference icon on the iphone app, and then click the the Start Conference button at the bottom, the AI Notes button right above the hang up key is totally grayed out and cannot be turned on
41 votes -
Ability to use RingCentral Direct number as an option in creating voicemail greeting under "Phone" option
Ability to use RingCentral Direct number as an option in creating voicemail greeting under "Phone" option.
2 votes -
2 votes
-
Allow Custom Text Labels/Extension Names alongside Caller ID on Standard User Extensions
Description:
Currently, standard user extensions are limited to displaying either the incoming Caller ID or the Dialed Number, with the only modification being a numeric prefix. Advanced "Display Settings" (which allow merging a custom text label/queue name with the Caller ID Name) are exclusively restricted to Call Queues.Use Case / Business Impact:
We have users with direct-dial numbers assigned to their individual extensions who need to see both the Name of the Line (e.g., "Ext 101 Name") and the Caller's Name (e.g., "John Doe") simultaneously on their screen.Forcing administrators to build a Call Queue workaround for a single…
2 votes -
Control for Automated "Auto Map Users" for Presence Sync Integration in the RingEX side
Presence Sync is the critical bridge unifying RingEX extensions with Contact Center profiles. When auto-mapping fails, it causes a disconnect in real-time agent availability states across both systems, breaking the seamless UCaaS-and-CCaaS integration that defines RingCentral's value proposition. Ensuring a reliable, automated sync control in RingEX side also guarantees a truly unified communication platform experience without creating manual administrative overhead for IT teams.
2 votes -
Streamline SMS Sending Workflow by Removing the Additional "Send" Confirmation Step
Users currently must click "Next" and then "Send" to transmit a text message. This two-step workflow is unintuitive and creates confusion, as users often expect the first button click to immediately send the message.
Problem Statement
When composing an SMS, users naturally assume that taking a deliberate action (clicking a button after finishing their message) will send the message. However, the current workflow requires a second confirmation click, which is not always obvious.As a result:
Users frequently believe their message has already been sent after clicking "Next."
Messages remain unsent when users navigate away from the conversation.
Time-sensitive communications…2 votes -
Asynchronous AI Transcription & Summarization for Outbound RingOut Calls
Problem Statement
Currently, RingCentral AI features (RingSense / AI Assistant) only generate real-time transcriptions, smart summaries, and action items when an outbound call is originated natively through the softphone (VoIP/WebRTC) engine. When an outbound call is placed using RingOut (which bridges the connection via cellular/PSTN), the audio recording is saved to the Call Log, but the AI transcription engine skips it entirely.Use Case & Business Impact
Many team members work remotely, travel, or operate in areas with weak cellular data/Wi-Fi coverage where RingOut is necessary for reliable voice calls over cellular networks.Because these RingOut calls generate a standard,…
1 vote -
paging only
For Paging only Feature, Please increase the maximum user can be included in the group for other big businesses instead of the maximum 25 users. Specially for emergency purposes for school or other establishments, they need an to notify an urgent announcement and it needs to be 1 time only!!!
1 vote -
Export Call Queue Tree
Ability to have an option to export or download the call queue tree set up like IVR.
4 votes -
BEETEXTING ICON should be inside the the RC MOBILE app for easy access just like the desktop app
BEETEXTING ICON should be inside the the RC MOBILE app for easy access just like the desktop app
15 votes -
Turning off the AI notes announcement without recording a blank audio.
When turning off the AI notes announcement, there should be an option to toggle off a button or uncheck the feature without recording a blank audio.
2 votes -
SMS Registration for Brazil Phone Number
SMS Registration for Brazil Phone Number
1 vote -
ability to receive fax but disable outbound fax per user
When the fax setting is on for the account and the the user has a customized role of fax settings not enabled . The user should not have the ability to send fax
3 votes -
retrieving deleted SMS
an option or feature to retrieve deleted SMS or older messages
32 votes -
Ability to remove/unsync users in Failed status in microsoft Teams
If a user is enabled for Presence Sync and the sync fails, there does not appear to be an option in the Admin Portal to remove, clear, or unsync that user from the Presence Sync attempt. The only action available against a failed user is Sync.
For users in a Failed Presence Sync state, the Admin Portal should provide an option to Unsync, Remove, or Clear from Presence Sync, as successfully synced users can be unsynced.
This would allow admins to clear known failures and prevent the platform from repeatedly attempting to sync users that should no longer be part…
2 votes -
Pin for international calling access
This would give access to a user to allow this as a code they can enter to dial internationally so they can dial from any phone but if a user who dose not have the code it will not allow them to dial internationally.
this would let a user dial international from any phone with the code but it will add security from anyone walking up to the specific users phone who can dial internationally since they will still need the code to do it.
2 votes
- Don't see your idea?