12971 results found
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connect the intercom Grandstream to RingCentral
Can you support Grandstream brand intercoms? We need it very much !
8 votes -
Site‑Level Call Recording Filtering for RingCentral Archiver
Enable the ability to filter call recordings by site before they are forwarded to RingCentral Archiver, allowing customers to archive recordings from specific sites only, instead of all recordings at the account level.
Allow admins to:
• Select one or more sites whose call recordings should be archived
• Exclude recordings from other sites before they are sent to Archiver
• Keep the existing “archive all sites” behavior as an option4 votes -
Automatic Call Recording on Specific Numbers/State only
Automatic Call Recording on Specific Numbers/State only
3 votes -
Show body of fax in email fax transmission result
Fax Confirmation
When i get an email showing that a successful fax has been sent, is there a way for the email to show the body of the fax?
5 votes -
Allow the users (non-admins) the ability to edit the announcents of announcement only extensions
Much like how "Call Queues" work, I want the manager to edit the settings of announcement only extensions as much as they please. Our workaround is giving the users the username and passwords for these extensions, but it would be much easier if the user could edit things from their profiles (i.e. preventing the need for the user to log out of their account and log into the announcement only extension).
5 votes -
Ability to restrict calls to any destination
We have the ability to restrict calls to all international countries, however we do not have the capability of restricting calls to Canada. There should be some customization in this so that customers can restrict as they please
4 votes -
It would be great if RingCentral was able to provide analytics of time spent on the app for each participant like a time on the app tracker
It would be great if RingCentral was able to provide analytics of time spent on the app for each participant like a time on the app tracker
2 votes -
Enable SMS Shared Inbox
We would like the ability to enable the SMS shared inbox for the main number regardless of our plan or license, as we are currently unable to use it despite having the Customer Engagement Bundle, and this feature would be especially helpful for our small business.
2 votes -
Disable the audio capture threshold or increase it
Currently, calls won't be recorded if the system doesn't hear any audio within 1 second after the system says "This call is being recorded".
We need to increase the threshold for this feature so our system has more time to decide if the call should be recorded.
Or
Better yet, disable the threshold so that all calls are recorded.
1 vote -
RingCentral App
Ability to have a designated tab on the RingCentral App for call queue group (including access to voicemail, SMS of queue in 1 tab). Specially for managers of a call queue group.
1 vote -
Ability to Transfer to an IVR extension
Internal users should be able to transfer a call to an IVR extension.
1 vote -
Allow callers to submit an alternate number for callback requests in the call queue booster
When a call queue booster is in place with the callback request feature, the caller hears "To get a callback at (caller’s phone number), please press 1. To keep holding, press 2". Callers should have the option to enter an alternate number to receive the callback. For example, a caller calls from their home phone number and selects to receive a callback, but they want to receive that callback at an alternate cell phone number. They should be able to enter the number they want to receive the callback at.
1 vote -
Change Phone number location without changing the number
Change Phone number location without changing the number
Our phone numbers (804 area code) are associated with the location Petersburg, even though Richmond, VA, which has the same 804 area code. Is there any way we can change the location information to say Richmond instead of Petersburg without changing the phone number? Also, the caller ID is set up to say EVR Research, but the location is the only thing that shows up when we call someone
22 votes -
user call notes identifier in notification
Call notes notification of the users is being sent to a specific email address. Wants to have an identifier as to which user the notification is coming from.
3 votes -
Restricting Users to change their status to Do not Disturb
Can you enable setting to control Do Not Disturb settings. We would like a way to not allow a set of users the ability to set their phone to do not disturb.
3 votes -
Editing external shared directory
Customer will be able to make a direct edit of confirmed uploaded shared directory contacts of the account; hence, re-uploading template can become optional.
2 votes -
RC App print to fax plug-in for multiple attachments
Print to fax directly from the browser or other application using RC App print to fax plug-in
When using the old RC Phone App (Spartan) by printing directly from multiple browsers, the attachment will just add up (normal)
When using the New RC App Glip (Jupiter) by printing directly from multiple browsers, the attachment will replace the previous attachment (not normal)
In ther words, only 1 attachment is allowed at a time.Customer requested that if possible to mirror the functionality of RC Phone app print to fax plug-in
14 votes -
Call queue
" Filter calls from call queue that are routed to an answering service and not be tagged as missed calls"
1 vote -
Disable Glip/Messaging and App Feature Visibility (Tenant-Level)
Disable Glip/Messaging and App Feature Visibility (Tenant-Level)
We need the ability to fully disable RingCentral Messaging (Glip) and control app feature visibility at the tenant level.
Currently, there is no admin setting to disable or hide messaging, even with Super Admin access. The expected “Message Tab” control is not available.Tenant-level option to disable Glip/Messaging
Ability to hide Messaging from app UI (desktop, mobile, web)
Role-based control for feature visibility1 vote -
Hold Music
Allow live stream as the Hold music in Admin Portal
1 vote
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