11043 results found
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Chat logs for RingCentral
We are looking to be able to retain chat logs of Employees. When we disable an account to cut off access to an employee who was terminated and re-enable it, the chat is cleared.
3 votes -
Remove the hand icon when selecting contacts
This was just changed and it makes it difficult to select the contact you want to interact with. Please change this back to an arrow. This is a step in the wrong direction.
4 votes -
Allow extension to be dialed automatically
Like on our cellular could be cool the be able to include the extention with a "break".On iphone i thing it's the ",". So we can work with "callto:" link and add the extention in our contact.
1 vote -
Cell phone update
when using the app on the cell phone it tends to not update when we make changes on our admin portal. I’ve tried to log out and see no change when new employees have no usage. Also when the pictures of profiles are placed on employees then get disabled there should be a way of automatically disabling it.
2 votes -
Park Presence recall timer
Ability to have Park Locations ringback after a defined period of time to the original parker
15 votes -
Presence Ring/No Ring option for each key
Having the option to toggle the Ring on/off Presence for each line you want to ring, and toggle ring option off for lines you want to just monitor is a traditional PBX feature and would be ideal enhancement to RC for user controls
5 votes -
User setting to show current call detail (phone number) or just presence status only in HUD
It would be helpful to have the option to show either the current call detail (the phone number that the agent is talking to) or simply the available/busy presence status only. For Administrators and Managers, the call detail is helpful. But ordinary agents should not see the phone number of who the CEO is talking to on their line.
4 votes -
Unsubscribe Text/SMS
External users should be able to unsubscribe from receiving RC SMS text from any company users and once they do unsubscribe, RC system should be up to date . So if anyone try again to send text/SMS to that person, that should get rejected automatically.
4 votes -
Tasks - missing functionality
Can we get back the functionality where I'm able to edit tasks within the team/group/etc, and to be able to have categories/sections again? When converting to new app, sections are removed. Also, it would be nice to get the whole tab back where you can view completed, and pending separately. To add, you also can't comment on a specific task now.
36 votes -
From the mobile app allow the super admin to access the call logs and make phone calls using any user/extension's number in the account
As the super admin, I would like from the mobile app, to see a call log of all calls to all extensions/numbers that have come in to the company as well as make an outbound call or text from any number in the entire company no matter the user. This is crucial for small companies that may have setup users for virtual employees or roles so that a small team or entrepreneur can be more agile in outgoing communications.
3 votes -
Static page | For not having to leave the ring
It would be nice to add an option for organizations to post their management tools inside the ring, such as a small static page that can be modified over time so that companies can post there the links they use, their tabs, or other documents.
This would help to avoid using other applications such as drive, trello, dropbox or web pages. So that we don't have to go out of the ring to do all our jobs.1 vote -
Admin option to send a text as another existing user
It would be nice if there is an option as an admin to send a text as another existing user, aside from the admin number and the company number.
2 votes -
Customer calls. Link is sent to his/her phone to complete our contact form
On my off days, I don't want to miss business. So I would rather have the callers receive a text message with a link to complete our contact form.
2 votes -
Quicker Transfer - IVR Menu Option - When no action is entered
We would like to see an option in the IVR menu to adjust the time it takes to transfer a client to a group when no action is entered. Currently, the system has to play our IVR menu 3 times before transferring. We would like to be able to change that to 1 playthrough.We have experienced issues with clients unable to navigate the IVR menu due to their DTMF tones not being recognized (issue on their end). Most folks are not willing to sit on the line and listen to the same IVR menu 3 times and so they hang…
4 votes -
RingCentral Phone desktop sync status when on a RingCentral Meetings
It would be best if the RingCentral Phone application can automatically go to Busy/Do Not Disturb status if a user is engaged on a RingCentral Meetings. This will prevent the RingCentral phone desktop app to ring and route the call to voicemail, in case user was not able to manually toggle it to Bust/DND.
8 votes -
Adding Voice conference to All in one App just like Phone app
Currently users Can't use All in One app for Voice conference and calling Team (group) is not optimal when voice conference includes external parties.
2 votes -
Create Task associated w/ a call or sms
From the message list, I would like to be able to create a task and associate it w/ the given message. For instance, if I have a voicemail or text from a customer that requires follow-up, I would like to be able to create a task with the message linked/attached to it so that I can easily go back and refer to the original message.
4 votes -
Clear the 911 data when resetting user extensions
The name of the previous user appears in the 911 dialog during reset and assign.
1 vote -
Allow login to login.ringcentral.com with Ad blocker enabled
Currently cannot login to account with uOrgin ad blocker enabed. Have no issues with AWS, Azure or O365 with it enable only RingCentral.
1 vote -
I would like to add different participation codes within team for audio conferences.
We would like to have this feature for security/privacy purposes within our organization. The ability to create multiple audio conference bridges with different participation codes and assign them to different teams.
9 votes
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