13296 results found
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add a notification option to alert you when someone goes into an available/green state on RC desktop app.
There are times when I need to connect with a peer and they are showing in DND Or busy/red. It would be great to have the option to click that would alert me when their status changes to available/green. This would prompt me to reach out at a time that is more convenient and able to chat.
1 vote -
virtual dial pad to hard phone connect
It would be useful if from our management system we could click on a customer's phone number, it would go to the Ring Central dial pad and then send it our hard phone to make outgoing calls.
1 vote -
Numpad Enter key activate call on Ring Central Desktop
Using ringcentral desktop, only the main enter key activates the call after typing the phone number, the enter key connected to the numpad does not work.
1 vote -
Be able to reinstate a deleted employee
In places like Google and others, after an employee is deleted you usually have about a month or more to reinstate their account. RingCentral should have this feature so that if an employee was deleted prematurely, their messages etc can be retrieved within an allowed timeframe.
3 votes -
Apply User Templates at Add User Screen
We create users in small batches, 1 to 5 at a time. They're usually all for the same department, and need to be configured with the same template. I think it would be great to have a section in the "Add Users" screen where you could select a template to apply to these users immediately upon creation, instead of having to manually find, select, and apply template to them right after.I think anyone who frequently adds small groups of similar users would agree. It's not really economical time-wise to use the bulk upload for such small user sets, so this…
3 votes -
Grouping audio device settings
I use RingCentral in a variety of ways. Sometimes I use it for meetings where I use my PC Speakers and Camera and Microphone. Other times I am making pure calls, where I use a typical Bluetooth headset with the PC. Switching back and forth between these settings is awkward. I would like a feature that simply lets me group my desired audio devices together and assign a "Group Name" to them. For example: "Camera & Speakers" would set my system to the camera, microphone on camera and speakers. A 2nd group would be simpy "Headset" that would change the…
4 votes -
Create a rule to select callers who have withheld their number.
Create a rule to select callers who have withheld their number. Currently you can only input numbers.
1 vote -
Message blocking in voicemail boxes
While we can turn off taking a message, you can't stop one from being forwarded to an extension or (from my understanding) stop texting features of an extension and/or faxing features if someone faxes to the direct dial number of an MVP account. It would be nice to be able to disable messaging all together for a phone so it can't queue messages by accident and not be noticed.
1 vote -
Add the capability to change caller id on the desk phone
Most legacy system's have a button that can be programmed on a keyset to send out an alternate caller id. Ring Central does not have this. I understand you can change it in the client but not everyone uses the client. This should be available to change on the fly when using a regular keyset. Please understand that this is an important feature for lots of customers and consider adding it as a feature.
1 vote -
Allow activation\deactivation of Custom Rule from an IVR
In my previous phone system we had the ability to create a password protected IVR that managers could call in to and turn custom rules on\off. We used this for things such as emergency closures to adjust call flow and recordings on the fly without Admin intervention.
3 votes -
More control over physical desk phone display name
It would be nice to have more control over the desk phone line display and internal caller display name. Right now the phone's use the 'firstname' and 'lastname' fields on the Admin portal, which is fine for organizational purposes, but lacks from a phone display standpoint. IE. "John Smith" is great for managing our user list, but on his actual phone and internal calling name I might want to display "John - Ext 6000". I know I can modify the first and lastname fields respectively, but that creates a very disorganized admin portal.
13 votes -
Outbound Caller Name not updated with TMobile
My employee's outbound caller ID doesn't show up as Goosehead Insurance. His phone number is (817)865-1768. Please get this updated ASAP! It's showing as a law firm which is causing alot of issues with our business. Thank you!
2 votes -
Allow for extending the call log data retention to 6 months
Allow for extending the call log data retention to 6 months
5 votes -
Email Notification For Call Queues With Zero Members
Hi Team,Can you please add a feature to receive email notifications in case any of the call queues under "Groups" are left with no resources/members?
3 votes -
DND for Invisible Status
Make it so when you go invisible, DND is enabled as well so you do not get calls. We have receptionist that sometimes leave during office hours and the DND status makes it look like they are in the office still when they are not.
3 votes -
Case Portal - Filter Capabilities on Headers - Case Status
I would LOVE to go into my case portal and be able to filter on the case headers so I can exclude duplicate/closed cases. I always have to sort to get the most recent cases at the top so I can monitor ACTIVE ongoing cases
1 vote -
Allow Admins to Edit Other Admin/User Subscriptions
Our operations manager is on leave and even though I have an admin account I am not able to edit scheduled performance report subscriptions she created. This is a significant issue to our operation. Please allow admins to have access to all subscriptions that are created. We currently have outdated reports being emailed daily that are not up to date.
3 votes -
Access to a centralized Company Directory
This issue s for the MVP product. How to import more than 5,000 Contacts on the RingCentral Admin Portal for all the Users of the Account to have access to the Company directory? For each new entry, the Super Admin can just update it on the Web Portal and this should be automatically updated on the Softphones and Deskphones. For this to be possible, there should be an integration of the Admin Portal and The RingCentral Applications or for each account, there should be an access to the RingCentral Cloud for easy access,
38 votes -
Automatic call recording for calls originating from an IVR
We were informed in case number 15312619 that calls made to the company IVR, even if passed on to a call queue/ext with automatic call recording enabled, cannot have automatic call recording enabled.I don't understand why this is the case, but when we have call recording enabled for a queue/ext, we need it enabled for that queue/ext.
5 votes -
Scheduling agent in Queues
Our supporter care team needs to schedule our French Queue in a way that an agent is available for the queue every other week.Using Custom Rules does not work for that purpose. The closest option is to add a Custom Rule that sets this agent's extension has the receiver of all calls to this queue. However this means that all voicemail will be in this extension's voicemail, not the Queue's voicemail. Therefore the message are not available to next week's agent or to the manager.Sending the voicemail through email is not an option because of the huge amount of data…
3 votes
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