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  1. When Super Admins go to create a case at support.ringcentral.com, only the person who created the case can be the main point of contact for the case. Instead, there should be an option to add more than one user or super admin under Contact Information to be the contact. This way, all the Super Admins or whoever was added to the Contact Information can also follow up with RingCentral support when the main point of the contact is not available.

    4 votes
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  2. To have a break between calls when working in a call queue. For example: You are working in a call queue and end a call. Another call comes in, but it doesn’t ring for you, it just rings for everyone else in the queue for30 seconds before ringing for you. (The exact timing could be customized) This would give users working in a call queue a brief break from calls to reset before taking a new call.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. The old Office @ Hand app had the "hub" button where you could see who was on a call and who they were on a call with. You call also see what #s were on park. This was very useful for many reason to all of my team members. Please consider adding something similar to the new Office @ Hand App

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. The old app (Ring Central Classic) allowed the user to arrange the tasks by dragging and dropping them in whatever order the user preferred. This allowed lots of great flexibility to organize tasks in a strategic way of goal setting for what is most important to least important tasks. This feature was AMAZING in the original app and is disappointing and frustrating not to have that ability. It was a major way I kept up with the priority of my tasks as well as what my team members and employees were doing first and last. Thanks for your help in…

    2 votes
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  5. Currently chat posts have to be fetched for each conversation. This takes a lot of time, and becomes even slower when behind a request queue to avoid rate-limiting issues.Please add support for batch requests for GetPosts, as well as any other endpoints that make sense to do so.

    5 votes
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  6. Could you please consider adding some audio files to the downloads option with RC approved music for ring tones and on hold/waiting calls? It would be nice to have more than the few options that are available at the moment.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. Ring central App does not allow us to use the *9 feature unless call is transferred from the desktop.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. It would be nice if we could set up specific groups within chats so it could tag only a few people. So if we wanted to set up a tag for management and only notify 5 out of 50 people, we could.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Admin ability to disable Calendar sync option in the RC App. Customers that utilize O365 or G-Suite need to ability to disable the the calendar service that they are not utilizing. This would close a security gap for Enterprise customers that do not want users to able to add their personal calendars to the RC App

    7 votes
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  10. Right now in RingCentral Application integrations are bound to the user who created them. This causes risk for our development teams as if someone departs the company who added a key integration, that feature breaks and will need to be recreated.

    1 vote
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  11. Export Calendar Items

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. We have a large number of users who will need to answer calls that are made to lines they monitor when they aren't able to access a computer. We've had to set these calls to forward to the users' personal numbers which they don't like.This can be resolved by calls ringing on the mobile app.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. The customer wanted to have the ability to set up different outbound caller ID numbers on the line keys of their expansion module for their users to be able to call out using their company numbers without having to change it on the service web.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. Maybe you can do a write up to your managers and suggest that they come up with an admin user account that has a different email for smaller businesses like myself

    1 vote
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  15. With the introduction of the new all in one RingCentral app, admins can no longer delete Glip-only users on our account that are not tied to a RC phone extension.This is a huge security problem. When a user leaves the company, there's no way to prevent them from continuing to use RingCentral via their Glip-Only login. Even if I delete their email from our organization, it's still a functional login for RingCentral. Short of granting myself permissions to the terminated user's email and then sending a self-reset, I have no way to manage/disable these users.This option still exists in the…

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. On this article,https://support.ringcentral.com/article/8728.html• Yealink T57W: https://yp.ringcentral.com/rpovisioning/yealink/T57W needs to read: • Yealink T57W: https://yp.ringcentral.com/provisioning/yealink/T57W It had me tied up for an hour thinking a phone was broken while trying to set it up. Thanks in advance for fixing it.

    1 vote
    Implemented  ·  0 comments  ·  Hardware  ·  Admin →
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  17. For our very large remote based sales and technician employees, having RingCentral work with Google Assistant would provide us with much more adoption in RingCentral across our organization. At this time, Google Assistant will not place calls via RingCentral.

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. Customer requires that 911 route to their own onsite Police/Security Force/Emergency Services team rather than PSAP. If escalation to other services is required, they will handle. Critical to this opp and other Higher Ed customers

    9 votes
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  19. This was just changed and it makes it difficult to select the contact you want to interact with. Please change this back to an arrow. This is a step in the wrong direction.

    4 votes
    Under Review  ·  0 comments  ·  Contacts  ·  Admin →
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  20. Like on our cellular could be cool the be able to include the extention with a "break".On iphone i thing it's the ",". So we can work with "callto:" link and add the extention in our contact.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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