13296 results found
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Get alerts when a users mailbox exceeds a certain number of unread messages.
It would be nice for us to setup alerts for when a user hits a certain number of unread messages (like 20). That way we can see if someone is falling behind on their calls. It would also be nice to be able to set who the alerts go to (other then the user) so their manager can be alerted if they hit the limit.
5 votes -
Mirrored Call Status
For call queues or ring groups, if one extension answers a call, it should reflect that status for all other extensions in that group. For example, if extension 1 picks up a call, it should not show up as a missed call for extension 2. The call displaying as missed could result in the end user for extension 2 unnecessarily call a client that has already been spoken to.
5 votes -
Multiple caller ID set any number
Set another caller ID for any number on the account
10 votes -
Auto Delete Old Voicemails
have a setting to specify after xx days to auto delete voice mails. Many people use the voice mail to e-mail option to get their voice mail but never clean up the actual voice mail box. Add an option per user to delete voice mails after xx days 30 or 90
7 votes -
Add an option to turn off the RC voicemail notification to a Message Only Extension for account changes
I would like an option to turn off the system voicemail notifications to a Message Only Extension when changes are made to that account. IE;.. we have a transcription e-mail going to our internal helpdesk ticketing program that auto generates a ticket from the voice mail. We don't want it to be creating unnecessary tickets from a system generated voice mail message.
7 votes -
Maintain list of recent status messages
In addition (or maybe instead of?) the standard pre-built status messages, it would be helpful to have some of your previous status messages as well. For instance, we're often indicating where we are...at the office, working from home, etc. It would be really convenient if you could just toggle back to a previous status, without having to type it all over again. Having your own custom list of status messages is arguably more useful than the generic messages.
3 votesHappy to say this is implemented! Custom status will now remember your most recently used statuses. -
Add the function to delete an entire text conversation with another RingCentral user.
Right now you can only delete 1 message at a time. Please install an option to remove all text messages!
12 votes -
Increase Security Code Time-Out
Current 60-second countdown is not enough. Many of our users have been having problem receiving security code email within 60 seconds and type the 6-digit code to the two-factor authentication. Please increase the time-out limit to 120 or 300 seconds.
13 votes -
Japanese mobile phone numbers
As we might know, it is easier to take contact with people through a Japanese mobile phone number rather than a landline number.Therefore, I propose (as long as it is legally possible) that we implement the use of Japanese mobile phone numbers in RingCentral
1 vote -
Increasing Paging Only group to more than 25 devices
I have a client that needs to use this feature for tornado warnings, tornado drills, fire drills, mass alerts to the company. They have 75 devices on hand in various rooms throughout the facility and need to be able to page all of them to alert individuals in the building of an emergency.
99 votes -
bring call queue management into the app
Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.
27 votes -
Ability to revoke user sessions/force users to be signed out of apps
Ability to revoke user device session and force users to re-login to the RingCentral mobile/desktop apps and website.
43 votes -
Forward should be one of the "default" softkeys on Polycom VVX phones
Wish "Forward" was a default softkey on the Polycom VVX phones instead of Intercom or Page. Even if you had a "More" softkey on the idle screen, that would let you get to a Forward softkey, that would be better than no Forward option at all.
11 votes -
Show Where Email is assigned if trying to Add Email to an Extension
Currently, if you attempt to add an email as a fax sender, and that email is assigned to another extension, there is no way, other than to manually check every extension to find that email address. This is daunting when you cannot export all extension information. What could happen is to show which extension that email address is assigned in the warning popup.
1 vote -
Specific Ringcentral saved contacts "Texts" gets forwarded to team/group under Ringcentral "messages"
I believe there must be a process where we can select few contacts whose content/data which we get over "texts" need to be forwarded among team members in a group of selective people. This way the contact need not to be harassed, if the other is requesting the same data every time and after hours team could work efficiently too on that data where they could easily comprehend the whole scenario through reading the content.Kindly advise/vote/support.Thank you
1 vote -
Allow Admins to see Hidden Users in the RC App
As admins, we would like to be able to call and message all users without having to go into the Admin portal to look up their direct line and/or email if they are hidden. It would be helpful for hidden users to remain hidden from everyone except for admins. Thanks for considering!
1 vote -
Automatic SMS Reply
It would be nice to have an option for certain lines or all lines to have a feature where it will send a message saying the message/sms has been recived. Or allow for a custom reposnse to be sent out to the user.As a company where we get texts to our main line this would help as we do not reply to the via text, we then use email. By having this it would allow for the person sending the message to lknow that it has eben received.
5 votes -
Please return the ability to generate unassigned user upon deletion
The functionality when deleting a user used to be that the device and phone line (if any) re-appeared in Unassigned Users, ready to be set up from this menu. Now we have the option to delete the user and return to number inventory, which means we need to manually "purchase" the users from the Unassigned Users menu in order to maintain this workflow. I think another option other than "reassign to Number Inventory" would be nice - "Return to Unassigned" and the device/line/user would all be reset and return to unassigned.
7 votes -
Password and PIN Expiration Requirement
Admins would like the ability to force Passwords and PINs to be changed or updated every 30-180 days.
31 votes -
Every web page with list should be able to download
Similar to what Zoom or WebEx has, every single admin web page that shows list of user, list of Call Queue , list of information showed be able to download.
2 votes
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